[Resolved]  Samsung India Pvt Ltd — Destroyed My LCD TV by service engineer of samsung

To The Manager of consumer complaints,

Given below the clear mails exchanged between Sansung customer care and me till date, It also has information of the date of registering complaint with Samsung customer and until today the Television has not been rectified and further more their service engineer has Taken some main boards from my LCD Television and given old boards to say me that they are new. Then the next sales engineer Mr shashak comes after two days and says that this board has components wrongs soldered, HOW CAN A COMPANY ORIGINAL BOARD HAVE ITS COMPONENTS FITTED IN REVERSE DIRECTION, THIS MEANS THEIR ENGINEERS SENT TO ME HAVE CHEATED ME BY PROVIDING A OLD BOARD.

I HAVE ALREADY PAID THEM APPROX 6300 INR UNTILL NOW AND STILL MY TELEVSION IS NOT WORKING NOR THEY HAVE GIVEN ME BACK MY ORIGINAL BOARD OF THE TELEVSION.

Regards
Philip J Mani
D-9, Lakshwadeep Society,
Sector 3, Pradhikaran, Bhosari,
Pune 411039
Ph :[protected]
Mobile : [protected]

NOW THAT THEY HAVE CHANGED ALL TWO BOARDS TO NEW ONES ACCORDING TO THEM AND STILL DID NOT SOLVE THE PROBELMS AND HENCE NOW ARE CLAIMING REPLACEMENT OF ONE MORE PART, VERY WELL THEY REPLACE THIS WHOLE LCD WITH A NEW ONE.




from Priya <[protected]@gmail.com>
sender-time Sent at 6:56 PM (GMT+05:30). Current time there: 2:35 PM. ✆
to support.[protected]@samsung.com
cc parimal.[protected]@samsung.com,
rajender.[protected]@samsung.com
date Fri, Feb 5, 2010 at 6:56 PM
subject Unprofessional Behavious of SAMSUNG employees
mailed-by gmail.com

hide details Feb 5 (11 days ago)


Dear Sir,



To whom so ever it may concern



I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung





I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.



One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)



Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.



Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.





I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.



I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better





Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem



Regards


Philip J Mani

President Operations
from Robota NxtGen Technologies <[protected]@gmail.com>
sender-time Sent at 6:31 PM (GMT+05:30). Current time there: 2:37 PM. ✆
to support.[protected]@samsung.com
date Sun, Feb 7, 2010 at 6:31 PM
subject Re: Unprofessional Behavious of SAMSUNG employees
mailed-by gmail.com

hide details Feb 7 (9 days ago)

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.

<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards


Philip J Mani
President Operations
[protected]
- Show quoted text -









On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,



Thank you for becoming a patron of Samsung product.



With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.



Thanking and assuring you for best services always.



Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.






------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,



To whom so ever it may concern



I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung





I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.



One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)



Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.



Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.





I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.



I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better





Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem



Regards

For Robota NxtGen Technologies



Philip J Mani

President Operations








Reply

Forward



Reply

|
SUPPORT INDIA
We sincerely regret the inconvenience caused to you. We have forwarded your q...

Feb 8 (9 days ago)
SUPPORT INDIALoading...
Feb 8 (9 days ago)
SUPPORT INDIA
to me

show details Feb 8 (9 days ago)

from SUPPORT INDIA <support.[protected]@samsung.com>
reply-to support.[protected]@samsung.com
to Robota NxtGen Technologies <[protected]@gmail.com>
date Mon, Feb 8, 2010 at 10:07 AM
subject Re: Re: Unprofessional Behavious of SAMSUNG employees
mailed-by samsung.com

hide details Feb 8 (9 days ago)


Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.






------- Original Message -------
- Show quoted text -
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]








On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
Priya ✆
We thank you for this below mail What action has been taken, who is concerned...

6:20 PM (0 minutes ago)
PriyaLoading...
6:20 PM (0 minutes ago)
Priya ✆
to support.india

show details 6:20 PM (0 minutes ago)


We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees
- Show quoted text -



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]







On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
Priya ✆
Reminder 2 From: Priya [mailto:[protected]@gmail.com] Sent: Friday, February 19...

Feb 11 (5 days ago)
PriyaLoading...
Feb 11 (5 days ago)
Priya ✆
to support.india

show details Feb 11 (5 days ago)

from Priya <[protected]@gmail.com>
sender-time Sent at 9:13 PM (GMT+05:30). Current time there: 2:37 PM. ✆
to support.[protected]@samsung.com
date Thu, Feb 11, 2010 at 9:13 PM
subject FW: Re: Unprofessional Behavious of SAMSUNG employees
mailed-by gmail.com

hide details Feb 11 (5 days ago)


Reminder 2



From: Priya [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2010 6:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: Re: Unprofessional Behavious of SAMSUNG employees
- Show quoted text -



We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]






On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
SUPPORT INDIA
to me

show details Feb 12 (4 days ago)


Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.






------- Original Message -------
Sender : Priya<[protected]@gmail.com>
- Show quoted text -
Date : Feb 12, 2010 00:43 (GMT+09:00)
Title : FW: Re: Unprofessional Behavious of SAMSUNG employees

Reminder 2



From: Priya [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2010 6:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: Re: Unprofessional Behavious of SAMSUNG employees



We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]






On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



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Priya ✆
to support.india

show details Feb 13 (3 days ago)


Reminder 3 – 6 days passed without a reply



From: Priya [mailto:[protected]@gmail.com]
Sent: Thursday, February 11, 2010 9:14 PM

To: 'support.[protected]@samsung.com'
Subject: FW: Re: Unprofessional Behavious of SAMSUNG employees
- Hide quoted text -



Reminder 2



From: Priya [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2010 6:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: Re: Unprofessional Behavious of SAMSUNG employees



We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]





On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards



Philip J Mani

President Operations