| Address: Jalandhar, Punjab |
Posted:[protected] by anilgakkhar Send email
Respected Sir,
Subject:- Not staisfied with the product of SAMSUNG INDIA PVT. LTD. (Refrigator)
To enjoy a glass of cold water, i planned to buy a refrigator from a reputed firm i.e. SAMSUNG. So i approach GECWC fiance company to give me a loan for full fill my desire. Keeping my hopes high, the finace company give me loan of model RT 26GVSS on account of booking of the product. As soon as the product was delivered by Janki sons show room, opp. Jalandhar Gyamkhana Club, Jalandhar invoice no. 1037 date[protected], model no. RT 26GVSS S. NO. 015342ZAYBOO743. After 3-4 months of purchasing the regrigerator, cooling system fail down then a complaint was logded on toll free no. [protected], after few days qualifed engineer Mr. Alok came and open the window's and advice place it in sunlight for 3-4 days and it will be all right. So after 5-6 days he came and close the windows and set was ready to use.
Again 3-4 months the same problem repeated, the same scenario, open, dry and close, product works for 3-4 months mean time our warnanty period has been gone , but still the problem is there. Again and again repeated assuarance by engneer. The problem was not solved. Mean time one of expert now he left the job. came and took it to workshop by replacing it with a stand by refrrigerator ,vide Job no. [protected], the date mentioned not cleraed on the job card. After 4-5 months my old refrigerator was replaced with assurance that it will work without any problem.
Simmltaneously a written complaint given in the office of SAMSUNG INDIA Electronic Pvt. ltd. 07th & 08th floor 1FC Tower, 61 Nehru place, New Delhi. No fruit full soulation found. After few days one persons came on dated[protected] invoice no. [protected] from appliance care centre, Avtar Nagar, St. No. 10 Main Road, Jalandhar City. But no soulation found.
Sir this process is going on last 04 years. i again logded complaint on[protected],[protected],[protected] on the toll free number . but no body bothers to lissten it.
Sir please do the needful help for me ,it is great mental harshment, after getting a sumsung product i have to the pay the installment to the finance company and also bear the harsh attitude of the company as well as their employees.
If any fee charged by your office i will ready to pay it.
So i want to file my complaint in your orgnizations for the same.
thanking you,
yours faithfully.
Dr. Anil Gakkhar
39, New Jawala Nagar, Nagra Road,
Maqsudian, Jalandhar City.
Mobile Number [protected]
Email. [protected]@yahoo.com
Aug 13, 2020
Complaint marked as Resolved 
Samsung/SCX-4521F — Not Provided Service During the Guarantee
Provided Instrument less then its standard declare at the time of purchase the enter period instrument productive is near about nil not provided service & demand another amount to repair the Instrument during the period of Guarantee. In result our Company face heavy loss due to none working the Instrument