[Resolved]  Samsung Lcd — SALESMAN IGNORANCE AND BITTER EXPERIENCE

Address:

Hyderabad, Andhra Pradesh

I HAVE GONE THROUGH A REAL BAD EXPERIENCE WITH RELIANCE DIGITAL TODAY. I WENT THERE TO PURCHASE A REFRIGERATOR AND ALSO A 42 INCH LCD TV. THE DEAL WENT FINE WITH THE REFRIGERATOR AS THE PRICE LOOKED CHEAPER AND THEY EVEN PROMISED THAT THE DELIVERY WOULD BE DONE IN THE EVENING. THEN I LOOKED TO PURCHASE TELEVISION. AND WONDER WHAT....? THESE GUYS ARE SO IGNORANT ABOUT WHATS IN STOCK AND NOT. I DECIDED THAT I WAS GOING TO BUY A SAMSUNG LCD TV ON EMI AND TOOK FINANCE FOR THIS THROUGH BAJAJ. ONCE THE ENTIRE PROCESS WAS DONE THE SALESMEN COMES AND TELLS ME THAT THERE IS NO STOCK AVAILABLE OF THAT PARTICULAR PIECE UNTILL THE NEXT 10DAYS. I WAS A BIT DISAPPOINTED BUT TRIED TO BE EMPATHETIC AND SWITCHED ON TO BUY ANOTHER ONE. WHILE I WAS JUST ABOUT TO COMPLETE ALL THE FORMALITIES HE COMES BACK TO ME AGAIN SAYS THAT THE SECOND PIECE THAT I HAVE CHOSEN TOO WAS ALREASY SOLD AND OUT OF STOCK. I WAS REALLY MAD AT THEIR CARELESS AND IGNORANT ATTITUDE AND I DECIDED THAT THE DEAL IS STINKING AND WANTED TO LEAVE FROM THERE FOR ONCE AND ALL. BUT THEN TWO OF THE SALES PEOPLE CHASED ME ASKING ME NOT TO BE ANNOYED AND WANTED ME TO GO FOR THE OTHER ONE WHICH IS AVAILABLE AND CAN BE DELIVERED SOON. AND THEY EVEN PROMISED ME TO SELL A 58,000 LCD TV FOR 50,000 BECAUSE OF THE BAD EXPERIENCE THAT I HAVE GONE THROUGH. THOUGH I WAS A BIT HESITANT I WAS LURED ONCE AGAIN TO FALL INTO TRAP. I HAVE CHOSEN THE ONE THAT THEY HAVE MENTIONED AND WHEN I WAS ABOUT TO CLOSE THE DEAL, A SALES PERSON COMES AND TELLS ME THAT THEY CAN ONLY PROVIDE ME THAT MUCH DISCOUNT ON THE PRODUCT IF IT WAS NOT AN EMI SCHEME. THOSE BUGGERS KNEW THAT I WAS BUYING THE LCD THROUGH THE FINANCE BUT STILL THEY PROMISED ME WITH THEIR NEGLIGENCE AND LACK OF KNOWLEDGE ABOUT CUSTOMERS. I WAS REALLY PISSED OFF NOW. I TOOK THEM TO TASK AND MADE THEM REALISE THAT HOW SICK THEIR SERVICE WAS. I EVEN EXPRESSED MY ANGER BY SAYING THAT I WOULD NOT EVEN HAVE BOUGHT THAT REFRIGERATOR AS I HAVE ALREADY PAID THE AMOUNT IN FULL FOR THAT.

THEN I WENT TO ANOTHER STORE TO BUY THE TV OF MY CHOICE AND RANGE. THE MOST SADEST PART IS THAT THE BAJAJ REPRESENTATIVE COULD NOT PROCESS MY REQUEST FOR FINANCE AS IT WAS ALREADY PROCESSED ON MY NAME THIS MORNING AT RELAINCE DIGITAIL AND HE SAID HE COULDNOT DO ANYTHING CAUSE THE PROCESSING THAT WAS MADE AT RELAINCE COULD NOT BE DELETED UNTIL FOR NEXT 3 MONTHS. AND NOW I WAS STRANDED THERE NOT KNOWING WHAT TO DO CAUSE FOR THE NEXT 3 MONTHS I CANT BUY A TV.

I WAS VERY DISAPPOINTED BUT ATLEAST TRIED TO MAKE UO MY MIND THINKING THAT I WAS ABLE TO PURCHASE REFRIGERAOT ATLEAST WITH OUT ANY HICCUPS. AS I TOLD YOU THAT THEY PROMISED ME TO DELIVER IT BY 5PM IN THE EVENING. ITS ALREADY 12AM NOW I DID NOT RECEIVE ANY COMMUNICATION FROM THERE.

RELIANCE DIGITAL..YOU GUYS SUCK.......