[Resolved]  Samsung Lcd Tv — LCD Panel malfunction

We have purchased a Samsung LCD TV from Bajaj Electronics, Hyderabad. As per details given below, in March 2008

Serial No: 07093ZEQ200011K
Model: LA46S81B

This LCD is mounted in our office’s Board Room. This room is sparingly used for board meeting by the top management of the Company. Two months back we realized that suddenly the LCD has stopped responding.

Following were the sequence of events that followed:

1. A complaint was lodged as per complaint no. : [protected] dated 1.10.2009. They have forwarded the same to your service Center at KPHB Colony. The service personal who attended the complaint could not rectify the problem.

2. However I was informed that the Power supply is the reason and they will return next day with it. But again they didn’t return and upon calling them several times there was no reply (Mobile number: [protected]).

3. We waited for whole one week and then I left personally to the service center and there I spoke to the branch manager, it was then after plead to send Service Engineer the service guy was sent with the Power supply.

4. This gentleman who came with a spare power supply checked our LCD and later reported that the power supply of the LCD is good and fine however the LCD panel itself has gone bad and needs to be replaced.

5. Electricity cannot be the reason for the defect as this building have surge protector and the LCD power is UPS powered and not Raw Power, the response was not atoll satisfactory and they just left away saying this in not in warranty period and we cant do nay thing, I do not understand the rationale, morale and ethics of Samsung for products which fail like this; they are not taking into consideration the reason for the failure or malfunctioning of their product in this small span of time. Its an expensive equipment which is designed to serve a long life time not for one year or so.

This is what I feel :

1. We invested approx. 75000 Rs on this LCD. Bought from a reputed brand “SAMSUNG”

2. Some minor electronic or mechanical defect is understandable and we should not have problems getting it repaired.

3. However the LCD panel itself getting bust or spoilt is something that I cannot digest.

4. Such expensive equipments are bought to last a lifetime. These are assets not consumables.

5. Please note this LCD was installed in our board room with limited use not on New Delhi Railway station.

6. Electricity cannot be the reason for the defect as this building have surge protector and the LCD power is UPS powered and not Raw Power

I likely to file a consumer complaint before the forum

Regards,

Chetan Chaudhary