[Resolved]  Samsung Mariane Mobile From India Today Book Club — Benefits are not given as per the Ad - Fraud / cheating customers - reg

Hi,

I had booked the order (order no ORA[protected] at 'India today book club' for Samsung Marine Mobile (b2100) against free gift offer of Family Holiday Package Worth Rs.5000/- + Round Air tickets Free + Rs.5000/- worth Home shop 18 vouchers as per the verbal confirmation of your executive while booking the order.

The parcel I received was only having mobile phone and the ‘Family holiday home package, air ticket and home shope 18 vouchers are not delivered’.

I emailed the company and they asked me to ‘visit the below mentioned bookstoday.in/promos.htm link to claim your free gifts. After 15 days daily contacting and lodging the complaint stating that your unique code no which you have provided in the invoice is not in a active state and concerned benefits are not delivered to my address they activated my secret code no. But not mentioned about my Home shope 18 vouchers.

When I visited the link, I came to know that for holiday package they have put such conditions that some one decides then also he cannot availed the offer and the same thing is apply for the Air tickets.
Also the payment Rs 800 is required for Holiday package and payment of taxes is required for Air ticket, which was not mentioned in the initial offer flyer. They had cheated and not informed me this condition in any stage of my booking the order through mail or verbal manner.

The terms & conditions they are asking me to follow for free gifts are informed me after I have accepted the delivery of samsung mobile consignment. Legally I am not bound to follow any of such condition.

The free gift what they are saying is a totally misguiding to the customers.

I have maintained copies of all communication between ‘India today book club’ and me. I am expecting my money back with harassment compensation and company to stop such cheating marketing policy.

Its my a very very bad & worst experience with indiatodaybookclub ....

I also told them that I am going to post complain against them on forums and your site but nothing! They have NO time to reply or response after payment. Only searching for new buyers...

Very BAD...

Hope to get my full money + courier charges return fast... OR I am going to file a consumer case against this cheater people of India Today Book Club.

I was extremely disappointed with the service I received till day. If you would please address this issue with your concerned autorities, I would greatly appreciate it. I will forward this message to other people saying that you wont enjoy shopping at your store, however if I receive no response from your end, I will try to shut down your ugly business.

Thank you for your cooperation in this matter.

Regards,

Ravikiran
[protected]