[Resolved]  Samsung — worst service

hi all
here with i am giving the application submitted to honble DCP, Central Zone, hyderabad for your reference
Those who would like to join can contact me over mail


To, 27.08.2008.

The Respected Dy. Commissioner of police,
Central Zone,
Hyderabad.

From,
Murali Mohan.V,
Chartered Accountant,
324/III, Janapriya Abodes,
Bakaram, Gandhinagar,
Hyderabad 500 080.

Respected sir,

SUB : Request for Permission to protest against SAMSUNG Company at
Indira Park – NTR Stadium.

Purpose To create awareness in general public about the worst service
To show my dissatisfaction about the service of the company.

Ref My customer complaint no.[protected] with customer toll free
no.[protected].

Discussion held with local customer people Mr.Mahesh over his
no.[protected] and his office 4434 4047

With reference to above and above subject I submit the following with your good offices regarding my problems and difficulties faced being customer of SAMSUNG.

1. Sir my name is Murali Mohan.V. I am a practicing chartered accountant in gandhinagar, Near RTC X Road, Hyderabad.

2. I bought a SAMSUNG FRIDGE on 30.04.2008 from Bajaj Electronic Show room at panjagutta, Hyderabad.

3.
a. At the time of demonstration of that fridge the company executive himself noticed a defect in door GASKIT. For rectifying this he asked us to give a complaint to customer care in [protected].

b. As suggested by that person we duly lodged a compliant in customer care.

c. A Technician (namely First Technician) from company visited our house when I am not in my house with out even intimating the same to me. He stated to my wife that there is no problem with the door.
4.
a. After few days when I noticed that some insects are in the fridge and fruits / milk / other things are not so hygienic in the fridge then I again lodged a complaint with customer care.

b. Then the first technician again visited our house as usual with out even intimation and he pasted the GASKIT with a gum.

c. After I came to my house I noticed this and I felt upset about the service and again I lodged a complaint again with customer care on 28.06.2008.

5.

a. This time company has send another technician ( namely second technician) to our home.

b. He came with due notice to my home and seen the fridge.

c. He told us that the problem is not with the GASKIT, the actual problem lies in the door itself. He noted down particulars of fridge and he told us that the door will be replaced in due course.

d. On 16-18 of July people from Samsung company came and delivered a door at our house. When I asked about the replacement they sincerely told us “ Sir we are not technicians, We are just delivery persons”

e. Later I Keep on pursuing this matter with customer care people and no one responded.

f. After few days Later one fine day the first technician again came to our home with out notice and asked my wife to clear the fridge to replace the door delivered to us.

g. My wife honestly requests that technician “ Sir We doubt the door delivered to our house what we hope is not 230 Ltrs door”. Then he replies the door is very well fit for our fridge and again asked my wife to clear the fridge. It has taken 30 Min to clear the fridge and this gentleman relaxingly studied the news papers.

h. After the clearance is over then he simply checks the door and with a small smile in his face he told my wife “ madam you are right this door is not 230 Ltrs door, this door is 180 Ltrs door”.

i. Again I contacted customer care.


6.

a. After wards I keep on pursuing customer care regarding this problem.

b. A few weeks / days I cautioned the customer people that the poor service given to me.

c. Then very next day people from Hyderabad called me and as usual assured for the service.

d. I waited nothing was moved and again I contacted customer care.

e. Then people from Hyderabad called me and with apologize they assured me that for the pain I have taken they will replace the fridge itself. For that also I waited.

f. Even after 10 days after assurance still these people are telling that still they require 3-4 days or a week to replace.

7. Sir I vexed and exhausted. Now I decided to bring this fact to the general public.

8. In this regard I humbly submit with your good offices and request you with folded hands to give me permission to protest against the SAMSUNG company at Indira park – NTR Stadium.

9.
a. In the process 10-15 persons will participate in this protest.

b. A crane will be used.

c. Coconut and doopsticks will be used.

d. If permits band/sounds will also be used in this protest.

10. I here with give and undertaking that I abide by the rules and regulations if any laid down in this regard.

11. Once again I request you to kindly give me permission.

Thanking you sir,
Yours truly,


(MURALI MOHAN.V)
Chartered Accountant
SAMSUNG CUSTOMER.

i bought one samsung mobile it affected with display problem. So i planned to go samsung service center named Technocare Pnody bazar chenni. Their customer relationship is wrost. In that ofiice one TV is their, Employees watching TV and customers are waiting for long time

i purchased the mobile on 27/8/2009,model no: S3500. on the very next day mobile gave a very low battery back-up,when contacted the service centre of pune,deccan branch,after visiting the third time within 8 days the head of branch Mr.Mahesh said "lakho mobile bante hai aur bikte hai usmese 100-150 mobile mein to problem hoga hi".
this type of service is not expected from such a reputed company,reply and take the action on such a customer care personnel

my samsung microwave got dead in 06-07-09.i submitted it in local service center.they submitted that they are unable to repair it so they will refund the money.
after 5 months,neirher they replacing it nor they are returning the money.i am feeling helpless.pls tell me what to do.
mahavir parsad
ferozepur city punjab
[protected]

I have purchased new washing machine and LCD tv of samsung and no one is coming for installation.

I have purchased the appliances from eZone gurgaon but they people are also not responding .
Please help me .

Molik Jain
[protected]

I am narendra pawar from navi mumbai, i have brought samsung (mobile) F309 handset, 20 days before it had a problem of installation new softwear, so for reinstallation i had submitted that mobile to vashi service centre, (work order no. 6207) at frist they told me that i will get my mobile withing three working day, but it has been now 20 days to submitting that handset to service centre, and now after all headack when i told them i want to return back my mobile they told me sure you can take your mobile from us, what does it mean:, , , means they have kept my mobile for 20 day just to say me like this.

hi
i buy a samsung ref in nov 2008.after 6-7 months it starting to give problems.i had requested my problem to my dealer E-ZONE FEROZEPUR PUNJAB & LOCAL SERVICE CENTER.they visited 4 times to my homes,but the problum is still there.my latest call no is [protected] registered on 12 feb 09.
pls tell me to whom i contact in samsung India for my complaint.
ashok singla
6,civil hospital complex
ferozepur city Punjab
[protected]

I AM GENUINLY DISGUSTED BY YOUR UNPROFESSIONAL ATTIITUDE IN MY CASE!!! I MRS. TEESTA DATTA HAVE BEEN SEXSUALLY HARRASSED OVER A PERIOD OF THREE MONTHS BY MY STORE MANEGER BASTARED SANJAY SEN OF GOLD MOHAR IMPEX PVT LTD.-E-MALL IN CENTRAL AVENUE AND I HAD TO LEAVE THAT PERTICULAR COUNTER WITY FULL REPORT SENT TO THE SON OF A OF A B.M. MR.ASHOK KUMAR.HE REPEATEDLY REFUSED TO PROVIDE ME WITH AN ALTERNATIVE COUNTER AND NOT ONLY THAT HE ALSO STOPPED MY INCENTIVE FOR THE MONTH OF NOV.09 AND ALSO MY DEC.SALARY AND INCENTIVE AND ALL MY HONEST MONEY THEY HAVE DISTIBUTED IN MY COLLEGES ACCOUNT.I HAVE BEEN FORFULLY MADE TO RESIGN FROM MY DESIGNATED POST.
AND NOW THEY ARE NOT CLEARING MY DUES BY GIVING MY FULL AND FINAL SETTLEMENT...THEY ARE HARASSING ME AGAIN!!!
I WILL FILE A SUITE AGAINST THE COMPANY ANYDAY NOW.
IF I DO NOT GET MY MONEY IN THE FOLLOWING WEEK YOU GUYS WILL BE IN BIG ...I WILL GO TO THE MEDIA WITH THIS ISSUE CAUSE I HAV ALL THE RIGHT CONNECTIONS...SO BETTER BE HONSEST AND DONT ASK FOR UNNESSESARY TROUBLE! REPLY IMMDIATELY.
ASP.AND THAT SANJAY SEN SHOULD BE PUT BEHIND THE BARS...

hi
i buyed a samsung corby 3g mobile of model lo M5650 in hyderabad on march 5th.i started using it from 26th while using i got to know that my mobile is not supporting mp4 format, so i gave to the service center(vizag) at dwaraka nagar.they told me that, to install the software it hardly takes 2 days.After the days completion when i went there still the same problem arised in my mobile.They told that we have to send this mobile to Vizayawada for replacement of motherboard, so to come on thursday i.e on[protected],
when i went der on thursday they replied by saying that to come on saturday.The routine continued by changing the days, even when im calling to their mobile they were not responding or not even taking the call. From saturday(10th april 2010) it again got postponed to monday(12th april 2010). on monday again they were telling to come on tuesday(13th april 2010) i.e; today still when im calling to the manager.he was not taking my call or not even responding.this is not fair behaving like this to a customer..he made me irritate like anything.i need my mobile by today evening before 5:30.

Dear Sir,
I bought a 1.5 Ton Samsung Split A/C through M/s.Ragavendra Agency ,Tirupattur,Vellore District on 11-Sep-2008.At present i am facing some problem in the Cooling and Informed the agency 2 weeks back.Till now they didnt attended the call and also response is very poor.Service persons working with M/s.Ragavendra Agency are freshers and not proper in fitting the A/c.Kindly I request you to take action on this at the earliest and i feel wrongly i bought through this agency which is very poor in service all point of time.

With Regards,
M.Jayamaruthi
4,Nethaji Road,Lane 5,
Tirupattur
Vellore Distict
Tamilnadu
Ph No:[protected]

Hi

I have loged a call for samsung Window A/C for not cooling.(16/04/2010)
They have commited they will attend the call by next day.
But the same was not happen even after lot of call made by me to the service person and customer care(My complient no : [protected]).
Finaly they attend the call after 7 days after lot of calls made by me suggested to take the AC for gas filling and water wash. When i rcvd the unit next day i found middle poration was not get cooling and they broked my stbelizer and front door lock. When i made a complient again on 27/04/2010 i got replied that some unit will not get cool in middle(looks dry , normaly it will be wet when the AC is on run).
where earlier it was not like that. Till now(04/06/2010) i have not rcvd any call from the service center or not any one turned down(Vijay anand service center chennai). The worst every service by the samsung. Think twice before you buy...

Thanks & Regards
S.Karthik
Chennai

Samsung — Worst Service in Warranty

I had purchased Samsung Corby Speed CDMA mobile in january w010 and the mobile was doing well until the first week of august 2010. There was a problem with my touchpad and i had approached the samsung service center with my warranty and purchase details.They said that the touchpad have to be replaced and will be available withinn 1 day if stock is available and within 4 days if the stock is not available. By today it is 14 days over and i had called them atleast 10 times by now. There is no one who feels responsible for a customer and the promise done to a customer while selling a product is not kept by any one when it comes to service. It is better to purchase a B class product with A class service, rather than purchasing a A class product with B class service. This is the second time i'm irritated with the customer support from samsung and BEWARE OF THESE CHEATS. DO NOT BELIEVE IN PROMISES DONE WHILE PURCHASING. THESE COMPANIES WANT US TO BE CHASING.

I have a problem with samsung hdd, if i call the customer care they simply disconnect my call after hearing that i have aproblem with harddisk, so i tried through mail, but still no support from samsung. its a worst service i have seen in my life, we have to avoid this products.





Can anyone help us in this.





Regards,



Arunraj.T



RAJSRI COMPUTERS.,
No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .





From: RAJSRI COMPUTERS [mailto:[protected]@airtelmail.in]
Sent: Thursday, April 28, 2011 9:27 AM
To: 'support.[protected]@samsung.com'
Cc: 'p.[protected]@samsung.com'
Subject: FW: reg: hdd complaint, very urgent.



It’s very same, how this worst Samsung will survey in the market with these kind if irresponsible persons am requesting around a month to replace one of our customers harddisk, but till now nobody is giving the solution, we are a dealer your support is this much worst than how can we believe in selling Samsung in future, in the mid of this month I have planned to put a Samsung laptop in our showroom for demo, but thank god I have not did that. If you are not ready to give a solution than tell us frankly, that customer every day morning come here fighting with us when some other customers are here, it will make our name spoil. This is the final call if you peoples didn’t reply than ill give a WD or Seagate hdd to customer and I ll ask the customer to file case in consumer court. After that you have to give a reply know.



Try to support us at least one time, I promise you in future we never come for Samsung support, never sell Samsung products. Ill inform this to our CITA association also.







Regards,



Arunraj.T



RAJSRI COMPUTERS.,
No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .





From: RAJSRI COMPUTERS [mailto:[protected]@airtelmail.in]
Sent: Tuesday, April 26, 2011 10:27 AM
To: 'support.[protected]@samsung.com'
Subject: FW: reg: hdd complaint,



From: Arunraj - RAJSRI COMPUTERS [mailto:[protected]@rajsricomputers.com]
Sent: Tuesday, April 26, 2011 10:26 AM
To: 'support.[protected]@samsung.com'
Subject: FW: reg: hdd complaint,



Dear Sir/Madam,



Can anyone help me out in this.



Kindly read the below mail.



Regards,



Arunraj.T



RAJSRI COMPUTERS.,
No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .





From: Arunraj - RAJSRI COMPUTERS [mailto:[protected]@rajsricomputers.com]
Sent: Wednesday, April 20, 2011 7:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: reg: hdd complaint,



Dear Khyati Sharma,



Thank you for your faster response, as you said Samsung executive called me, and he asked me to contact SES TECHNOLOGIES,[protected]. And gave me the request number [protected]. So I have contacted SES Technologies, they asked my details and said, Samsung take over all hard disk services so we will forward your request to Samsung they will call you or mail you within 48 hrs , but still I didn’t received any call or mail regarding this problem.



Kindly support us,







Regards,



Arunraj.T



RAJSRI COMPUTERS.,
No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .





From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, April 19, 2011 12:07 PM
To: Arunraj - RAJSRI COMPUTERS
Subject: Re: reg: hdd complaint,



Dear Mr.Arunraj,



Thank you for patronizing Samsung Product.



I sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.



I appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Khyati Sharma

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users :[protected]Tollfree)

Others :[protected]Chargeable - To dial, prefix your local STD code)







------- Original Message -------

Sender : Arunraj - RAJSRI COMPUTERS<[protected]@rajsricomputers.com>

Date : Apr 18, 2011 18:20 (GMT+05:30)

Title : reg: hdd complaint,



Dear Sir/Madam,



I want to introduce myself as a Computer Dealer in coimbatore, we are selling large number of assembled pc’s, for many of our customers we recommend Samsung monitors and for some few we put Samsung hard disks, recently one of our customer had problem with harddisk,



Model : HD502HI.(500GB/R54/16M).

P/N: 61813-B721-AAPPO.

S/N: S1VZJ90Z113580.

Make: 2010



First, In Samsung India website we tried to Register a complaint but I was not able to select the model number which we are having now, on the same site I found an information products purchased before 2007 only service centre warranty, so we tried to toll free number[protected], 30308282, they told us to give this harddisk to local service centre in coimbatore M/s Asia Electronics, So we take the product to service centre but they told us they are not doing warranty support for products purchased after 2010, So again we called the same customer care number the second time they gave me a number[protected] and ask us to talk with Mr.Bijovish shankar, so we get him over phone and explained our problem, he said Asia Electronics only the service centre you visit there and if they not accepting then call me from there I will ask them to receive like that so again we have went to asia electronics they strictly said they won’t receive, so we called mr Shankar, but he is not there in office , his staff said he went for a meeting to Chennai and he will come back by Friday only. So again we called the customer care finally they give a reference number ([protected]).But still nobody called us.,



As we are a dealer we are trying for more than 10 days for a solution for harddisk but still we can’t get the correct information, we are not able to tackle the customer he is putting too much pressure to us. Your support is like this than how can we sell more Samsung products.,



So kindly forward this mail to concern person and replace this hard disk as soon as possible.







Regards,



Arunraj.T



RAJSRI COMPUTERS.,
No.231, Gokale St, Ramnagar, Coimbatore - 641 009.
Tel :[protected] / 45 29 29 2 . Mobile Phone: [protected]
Email : [protected]@rajsricomputers.com. Website : www.rajsricomputers.com .

sir,
I have purchased Samsung chat-on duos gt c3312 on 22th Jully2012 having IMEI No.[protected] in which auto swich off problem was observed. After visiting Samsung Care vimal enterprises Akola date 26/07/2012 work order no. 20075 , they verified the existance of the problem say that the problem is resolve on date 28/07/2012 but same problem was observed hence i again visiting Samsung Care vimal enterprises Akola date 30/07/2012 work order no. 20297 , they verified the existance of the problem say that the problem is resolve on date 01/08/2012 but same problem was observed After contacting the custmer care mumbai they say that please again go to service center and on date 03/08/2012 work order no.20561 we submeet handset to your customer care.
if this is your service .....? what can we do suggest..... this is our last attempt.......

nitin gaykwad
91-[protected]

hum ne apne fridge ki complin[protected] ko ki thi samsung ke yahan se staff aya aur usne kaha ki iska ek part kharab hai is ko demand mein laga dete hai uske baad se aaj tak mein karib 8 bar call kar chuka hun lekin abhi tak part nahi aya hai

Dear Sir,

We have arranged a service for my Samsung CRT TV . The service executive came to my house but his service is not up to the mark and my TV gets repair often. Hence, I complained this to Samsung service center but there is no proper response and justification was not given . Hence, i escalated this to the senior management however there is no proper response. They ask 2 times lab-our for the same service. I am asking this in a written format however, they are not providing the same. Hence, this kind of service is no 1 worst service doing service without proper bills, they cheat the government and people.
For any more details contact in Tamil

Ravi
[protected]

Dear Sir,
I purchased a Led tv on 23rd april 2013 serial no is UA46ES8000/ APPRO N0 096077. I made a request for the installation on the same day and i got a call and i requested the customer care executive to send the engineer on the next day that is 24th april but no one came. I called the customer care and they told me there is no such request i again made the request and no one came after that i got sick and today also i made the request twice for the installation and for the wallmount and for the replacement of remote as it is not working i was ensured that the executive will come today but no one came. Your customer care peopple called at my home and told my wife that i have refused them to come for the instaallation and for the replacement of remote which is not true as i did not got a call. They also told her that they will be charging for the installation which is not correct on the part of Samsung. I request you to kindly look into the matter and get it resolved at the earliest. Please note i am putting up the same on the consumer forum. The response i am getting from Samsung makes me feel i made a wrong choice.
Thanks.
Puneet Dhawan

Samsung care of begusarai bihar india near dakbangla road .they did not update my smartphone since 5 months they always say to me that there is no update of this phone available .they suggest me to update my phone in patna which is 110 km away from my location if this problem is not sort out within minimum time than i will not use samsung phone never suggest to purchase phone or any appliances of this company