[Resolved] Samsung Mobile — Hanging of Software | |||
Dear Sir/Madam, I purchased Samsung S-3010-i on 2nd Aug 2010 from Mobile Store and on the same evening while taking photographs, the software was hanging. On instructions from samsung customer care i gave my mobile for software upgradation at M/s RKR Infocom (Work Order # WA[protected] dtd 8/7/2010), which didn't solve my problem & is still recurring. My wife who is using Samsung Corby is complaining of the same software problem from the 1st week of purhcase. Subsequently, further to their instruction I gave the handset for software upgradation at their BTM Layout Service Centre, but even that didn't solve the problem, fter which we had sent 3 reminders to Samsung customer care, but till date no proper solution has been given. We are upset, that after paying somuch we are forced to use the sub standard product. We request you to kindly look into this and help us in this matter at the earliest. Thanks & Kind Regards N Sudheer Nair Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I have samsung e2152 mobile but its software is handged up more times. When I play mp3 it is shown always updating, when i open its camera an error message shown on the display.What am i do. My email id is [protected]@gmail.com. Please notify me.
Reply
Dear Customer,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. With reference to your query, we request you to contact
SAMSUNG Customer Contact Center on 30308282 /[protected]Toll free from BSNL and MTNL), and our service specialist will be glad to assist you.
Thanking and assuring you of best services always. Please feel free to contact for further assistance
Customer satisfaction team
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. With reference to your query, we request you to contact
SAMSUNG Customer Contact Center on 30308282 /[protected]Toll free from BSNL and MTNL), and our service specialist will be glad to assist you.
Thanking and assuring you of best services always. Please feel free to contact for further assistance
Customer satisfaction team
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