Samsung Mobile — irresponsible service station

sir,
i want to inform you that my mobile set has been purchased on august/2008 . At about 15 days ago
there noticed a problem in my mobile . I contact your service centre at cabin -2. first floor, sco[protected], sector 22b, chandigarh-160022.after 1 day they they inform me that the battery is not in working
order properly as the whole set is in warranty period, i claim a new one. after 10 days till now they are not replacing me my battery. rather they are trying to cheating me in different sorts of ways.

model no:-sch-s259
sl no 0ca7ac7c
battery no :-s/n TH1P909BS/4
work order no:-wa[protected]

sir you are claiming that youn are the generation next, but how this customer care team. it is worse than any indian governmental dept. till date.

pls check the documents and do the needful.

Dear sir,
I am Sumit from Delhi Iam having a samsung model no.SCH-S379. Unfortunately LCD of the phone get broken by me and I had submitted the mobile at service station at CC-28, Nehru Enclave, Kalkaji vide work order no.[protected] (LCD Broken) expected date of handset return is after one week. After several time of talking to call centre every time same answer repeated by your executive. Even talking to Area Service Manager Mr. Ansari ([protected]) he always teaching the system of the company how they will proceed with complaints. It is requested you to please look into the matter positve ways so that my handset get returned in time.

Hope for favourable response & early action please.

Regards
Sumit
([protected])

Respected Sir,

I purchased one new Mobile phone, Model SGH- F270 of Samsung Co.from Hot Spot (Spice Retail Ltd.) S.C.O.1046, Sector 22-B, Chandigarh on 12th December, 2009 for Rs. 7, 000 for use of my college going daughter.The Serial No. of phone is RW4S751360B and IMEI No. 358221/02/040253/3.The computer generated Bill is in my possession. The phone set stopped functioning within a week and the same was deposited with the Samsung Care Centre, Sector -22 B, Chandigarh.They returned the phone on the same day saying that there is no defect in the phone. When we came home after collecting the phone from the Samsung Care Centre it again stopped functioning. They again did something to it and it started functioning again only for few hours. Thereafter, twice more we went the Samsung Care Centre and the phone met with the same fate of temporary functioning.Finally on 4th January, 2010 the Samsung Care Centre, Sector 22-B Chandigarh retained the phone on the pretext that its motherboard will be changed very soon on receipt of this component from New Delhi.After one week they told us that due to ongoing closing operations in our Head Office, components of phones are in short supply.and as soon as the component becomes available they will change the motherboard and repair the phone. After repeated visits to the aforesaid, the phone was returned to us on 31st January, 2010 with a new fault. When we again contacted them on 11th February, they told us that a software is not properly functioning, it will take two hours so you will have to deposit the phone with the Care Centre. When my daughter insisted that she could wait for two hours, the phone was returned after three hours saying it has been repaired. When she checked it then and there it was found not functioning.Then the Customer Care Centre retained the phone and asked to collect within two days i.e. on 15th February, 2010. But when contacted they told that they would inform us telephonically to collect the phone. Today i.e on 17th February, 2010 we received the telphonic message from the Customer Care Centre to collect the phone.We collected the same. Within one hour it again stopped functioning. We then contacted on phone to the Customer Care Centre they refused to listen to us.Then we contacted on phone to Head Office, Samsung India Electronics Ltd. New Delhi.They advised me to send e-mail to them. Hence this complaint. Now you can imagine the torture born by my daughter due to her singular mistake by insisting on purchasing phone of this particular model of your Company.You are requested to direct the Customer Care Centre Sector-22 to replace this mobile phone as all their efforts to repair it have failed. If the phone is not replaced within 7 days, otherwise, I will have no option but to knock the door of the Consumer Court.
Thanks & regards

samsung sch 379 — failure of motherboard twice in 5 months

sl no of my pho is A00000IDE9UF3 I PURCHASED THIS SET ON 28 JAN2010,from ganpati mobile store,sri ram tower,LUCKNOW after 3 months automaticaly its stop working,I HAD GONE TO authorsied samsung SERVICE CENTRE LOCATED IN MY CITY(basant refrigeration,sahabganj faizabad)they solved my problem by replacing the mother board of that set ok fine,
but yesterday it happens again my handset again stops working and this time the problem is the same,today again i reached to service center here they said we change motherboard
but i dont know why its happens my handset is in gurantee so they replaced it free of cost but when the gurantee ends i cant be afford to replace it in every 2 to 3 months.
I DONOT WANT TO KEEP THIS HANDSET REPLACE IT FULLY WITH ANOTHER MODEL OR GIVE MY MONEY BACK .my no is [protected], karan

I am tanya gupta, write for times of india..the service centre in jalandhar, opposite hdfc bank in cool road is useless. I hd taken my mobile to the as it sometimes created trouble in getting charged.these guys, especially manjeet there, fiddled and gave me the mobile undone and now it does not charge at all. they have made the mobile completely unfunctional without relief.The spare part was not available and the dealing of the staff was atrocious.Is this the client satisfaction, samsung promises and claims? I ll bring the underhand activities out in the media, if the company people behave in this unprofessional way.
Tanya Gupta
[protected]

samsung care is pooooooooor