[Resolved]  Samsung Mobile [Champ- S3770] — Headphone not working

Address:

North 24 Parganas, West Bengal

I had purchased the mobile four months back through Infibeam (online) and found that one headphone channel is not working. I consulted with Infibeam customer care service member and they suggested to go Samsung service center as it's in warranty. I had submitted the mobile on 11/04/2012 . Initially they told job will be done within two days. After four days one of Samsung engineer ( Mr. Sukanta Swain) called me and saying some parts is missing so it will not be in warranty and estimate will be around Rs.2100 INR. Regarding this I had a discussion with Mr. Vikramjit Sarkar (Area Sales Manager) also.
I discussion the same with Infibeam Customer care today and they promised to provide assistance to Samsung regarding the same if its needed.

As a poor customer I am escalating this to the higher management of Samsung to get proper service as my phone is in warranty.

Samsung Job Bill No: [protected]

Please provide the justice.

Thanks
Hiren Dutta
[protected]@gmail.com
+[protected]