[Resolved]  Samsung / Mobile Handset — mobile set not repaired/ replaced under warranty, its defective several times

samsung mobile handset — extremely poor after sales service in the warranty period

We are giving the communication made by us to samsung in this reagrd ::
To,
The After Sales Service Manager
Samsung India Electronics Pvt. Ltd.
10A, Lee Road, Pressman House
Kolkata
Date: 13th January, 2009



Subject: Delay in delivery of Handset given for repair.
Reference: Work Order No: [protected]

Sir,

This is to inform you that I Niru Tulsyan on behalf of Vision Ahead Services Pvt. Ltd., own a Samsung Mobile model no.SCH-F679, purchased on 15th August, 2008.
We had given the phone for repairing in December 2008 (within the warranty period). which was kept for 4 days with you & was returned later on with problem rectified by your side but as of now the same problem has arisen as such & I had given it for repair in your service centre on 2nd January, 2009 (within the warranty period). It was informed to me that I would get my handset back after two days. I have been in contact with your service centre staff since then but till date I neither got my handset nor are they giving me any clear reply when asked. I have faced a lot of mental trauma and business loss due to this delay for which I can claim suitable compensation by the way of legal proceedings or through the Consumer Forum if early action is not taken. Also in future we shall not consider purchasing any Samsung Products if such poor standard of after-sales service is maintained.
Your early reply in this matter will be highly appreciated

We would like to tell you that, when talked with your representatives on the said matter, it was assured to us that we will be eligible for a new handset instead of old one because of delay in delivery & non-availability of some of its parts which were needed in repairing the same but beacuse of your terrible service i have recieved my repaired handset on 03/02/2009 instead of new one which was given to you for repair on 2nd Jan, 2009. You seem to be diverted from your own words said, & as a fact we came to know about your sluggish services.

Moreover the handset recieved & viewed by me from last 2 days still is not fully error free & there lies some problems till date, like phone is restarted automatically, sometimes get bios error, call log gets empty automatically (checked settings also) etc. Out of 12 months warranty, 5 months warranty has already passed, with you repairing (twice) the same & holding it for 1-1/2 to 2 months period. As a matter we would like you exchange this handset for a new one as said.

You will feel remorseful that neither in future we shall consider purchasing any Samsung Products beacuse of such poor standard of after-sales service is maintained nor we will recommend anyone to do so.

Your reply to the above e-mail will be appreciated.

For your early replies & as asked, you can contact us at: -

Vikas Tulsyan
CO Vision Ahead Services Pvt. Ltd.
Mobile No. [protected]
Address: - 51, Vivekanand Raod, 5th Floor, Suite No. 502
Kolkata - 700 007


Is anyone listening to a customer who is fed up of the poor response & after sales service from Samsung??
I have recd the old handset, said to be repaired by yr executives . But still now it has the same problems . After keeping my handset for 1& 1/2 months they have returned it back to me without any repairing !! They had earlier told me that i would be getting a new handset as the problem in the old handset can not be solved . But at the end they handed me the same handset that too unrepaired. I think that the executives in yr service center have eaten up the new handset supplied to them for my purpose & in place handed me the same old handset . This is really tragic that A Brand like Samsung has employees of this category . I am forced to take up this matter with the consumer forum in case i am not handed over the new Handset which was due to me. This old set is surely beyond repairs.The warranty is also going to expire.But i shall not be responsible for this delay from yr side in case the warranty expires. The period for which ur executives had detained my handset, should be deducted from the total warranty period, to calculate the balance warranty period for my handset .

Thanks

For
Vision Ahead Services Pvt Ltd

samsung mobile handset — Not Replacing under Warranty Period

Mobile hanged within 2 weeks of purchased, after complaining to the retailer, they suggeted to give the handset to service centre. Service centre took 11 days for repairing, they told that Handset's Circut Board is damanged..So I went back to the Retailer for Repalcing my handset..since its only 1 month back i byed the handset...

So kindly help me.. n suggest me for the same

samsung / mobile — Not repairing the handset in warranty period

I purchased mobile phone of Samsung Model J210, serial no. [protected] on 26th june 2008 fromReliance digital limited, Shipra Mall, Indirapuram Ghaziabad 201012 (U.P.)
On[protected], their joy stick is not working, so I had handover to service center of samsung at GNH Telecom Noida with their work order no. WA [protected] date[protected] and nature of complain: joy stick not working.
On[protected] they give the estimate of Rs. 3530 to reapir the handset.
My point of question is that the phone is in warranty fro the period of one year, then why they were asking for the repairing charges?
Please advice what to do ??

I bought Samsung Star on 16.08.09. I found that it gets switched off automatically and I regiestered the complaint on 3rd day of purchase with Samsung. I was advised to visit to service centre for correction/ issuance of DO letter. When I visited to service centre, they refused to issue the DO letter saying that had you come 2 days back, i.e. within 7 days of purchase it could have been issue. Now the entire set will be opened, mother board will be checked and the repaired set will be given after 4 days.

When I have already registered my complaint on 3rd day, that should meet the requirement of 7 days. I want my handset replaced, I will not accept the repaired set. I am ready to go to the consumer court also.

SAMSUNG Mobile Hand set/ — Not complying with warrenty

Sir/Madam

I have purchased one Handset for my sister from guahati on 25.04.07 from Guahati ( Assam) with a warrenty of one year. Immediately after 3 (three) months the hand set went dead I do not know why?
I approached sumsung service centre on 8/11/07 and submitted my complin to the cervice centre. They received the set vide challan no.CG/19388 Dt. 8/11/07 and asked me to visit after few days.

And when after 15 days I went again to have the set repaired the authority asked me to pay an amount of Rs. 2500/ along with 12% VAT. which is more or less equals to the cost of the product.
I requested many times to theauthority but never considered my request. I have tried even customer care centre of Sumsung Mobile till date no reply has been reached.

Can I get justice or have the hand set back from them and How.

Thanking you



Yours truly



Deelip Dey

Samsung Mobile Phone — Defect in handset in guarantee period

I purchased a F309 Samsung mobile phone handset from Noida with a gurantee for 12 months. With in gurantee period it has a problem of not being charged. I gave it for repair to Samsung service centre at NOIDA for necessary repairs. More the 3 weeks have passed but the set has not been repaired nor any definite commitment is made to me from the service centre causing me great inconvienience. This type of aftersales service is not expected from a reputable company like Samsung.

V K Mittal
E-mail add [protected]@gmail.com

TO
THE NODAL OFFICER

sub: Replacement for SAMSUNG HERO HANDSET

Sir,
i m very much disappointed with the services of SAMSUNG MOBILE COMPANY I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last YEAR about my SAMSUNG HERO HANDSET set like Keypad, Sound and Battery backup etc. I bought samsung mobile set on 7th april, 2009, during the period, I faced many problems of worse keypad service, a very little batry back up and 3rd class sound quality, i m very disappointed by the quality of your product. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.

S_IMEI no. A[protected]BEDI
FCC A3L SCH B -239


with regards

HERRY GULATI
TILAK NAGAR NEW DELHI - 110018
Contact No. [protected]

Samsung Mobile — not considering warranty

I have purchased my samsung mobile before 3 months and its charging socket is not working and company is not considering warranty and they are asking for charges of rs. 2000 for repairing of mobile... so i want to do legal complain against samsung.... never buy samsung mobiles because it is very big cheater....

SAMSUNG IS 3rd CLASS LEVEL COMPANY DONT BUY CELLPHONES OF SAMSUNG... SAMSUNG IS BIG CHEATER

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

MY MOBILE IS THEFT