[Resolved]  Samsung Mobile L700 — Phone not working

Respected sir,

I bought a Samsung L 700 mobile phone in july 2009. The phone became faulty after a month o[censored]sing. I then gave the phone to authorised samsung dealers for repairing. They took one month to return the phone back.Then againr a month the phone started heating up and display started failing. I requested them to give me a replacement and they promised that they will repair it one more time. I had to wait foe another month and finally they gave back the phone. The same problem happened after a week. I called the area manager and he agreed to replace the board of the phone expect for the cover and battery. He even agreed to to give me two more months of additional warranty as the phone was with the service center for more than 3 months.I hoped that the phone will be fine after the replacement but after two weeks the display went off again. It was one of the worst experience i have ever faced. The service peolple (Mareena Electronics Trivandrum) dealt with me so badly that i started hating Samsung. I have no idea what i should do next. We are common people who would like to use a product for atleast one year. Who can afford to buy two phones in a year? I really feel sad about the whole episode and its felling worst realising that a person cant do anything about this. I have to drive 8 kilometers to the service center , i have gone there 10 times already in 6 months. I had called them atleast a 100 times in this 6 months. But there is no use and the phone is still faulty and has no display. The person who has dealt with me in the servise center are Kiran, Biju. Its really sad fact that Samsung is not even coaching them on basic customer management. Please take this as a serious complaint from my end.

Thankyou and yours Faithfully
Sharon Naduvathrayil