[Resolved]  Samsung / Mobile Phone — Software Problem

Samsung / Mobile Phone — blank cd and abusive behavior at the service centre

I had purchased a new mobile phone from samsung through Univercell, when i tried to installing the software and found that the CD was blank with the mobile phone. Then I approached univercell regarding this firstly they were insisting that it was not possible, then with reluctance was told to contact this service centre - Boson India Private Limited which is in Adyar.

Then today i approached them and was speaking to their front office as regards to the problem faced in the installation of the software. Then i was told that i needed to bring a new blank CD and they can upload and give, on expressing my dissent, she tried talking to the service manager who was consistently saying something from inside that i will need to bring the CD. Then this somehow irked me that the service manager not coming on to the face-to-face conversation, i raised my voice to get this personnel.

I did succeed in bringing him to the front office, he started retorting as to why i was shouting, i tried to reason out on saying that about the CD being blank, But for very unknown reasons which i am unable to define, asked me to vacate his office and very clear words reitearted many times that he will not service me at all.

Then resulted in the fact that i was of his forced ask his name and would raise a complaint against him, after my refusal to go out office, he reluctanly gave his name as Mr. Venkat and also said he is the owner. The final words as " You Do whatever you want".

I would like to bring to your notice that such behaviour at your service centre will damage reputation of an organisation like samsung

Boson India Private Limited which is in Adyar.
Owner : Bala Venkatasubramananian

Seek your intervention in solving my problem

Seek compensation of Rs25000. for the insult and abuse meted out to me . In the absence of redressal, i will be forced to escalate it to media

Regards,
Bhaskar Krishnamurthy
Mb [protected]

mobile phone model no E2120B — SOFTWARE PROBLEM

we are very unhappy with your mobile.we have taken this mobile on 2 june 2010 after 2 month it had software problem then we gave it to authorised samsung service center,they returned us after 1 month. then hardly we used it for 4 days then same problem occured again.then again we gave them they returned us after 1 month just after 5 days again same problem occured.now when we went to them they are telling us to go to koria.we are requesting you to look into this matter and take the right action as soon as possible.we dont want this mobile any more.your service center members and customer care members are also not responding us. we are waiting for your reply.

Samsung / Mobile Phone — mobile has a manufacturing default

sir

i have bought samsung chat on 11 july 2011 . which have some manufacturing fault because have get it repair in service center many times but there is no effect of my problem

and now company and service center not responding


pankaj goel
pilkkhuwa

contact no .---[protected]

Samsung — MOBILE PHONE PROBLEM

I puchased a mobile phone from samsumg (GTB 3313) and it malfunctioned within 20 days.

I went to the service centre (ANSH COMMUNICATION) to get it repaired. They kept my phone for repair and have not returned it back since then.

They are not co-opertaing and just trying to avoid me.

Please help me in this regard.