[Resolved]  Samsung / Model No. Sch - W619 — Complaint for samsung w619 Dual Call not Recd. on Model No. SCH-W619

Mr. Rajendra Chandrakant Kumbhar
179/B, Jijamata Nagar,
G. D. Ambekar Marg,
Kalachowki.
Mumbai – 400 033.
Date :- 04.03.2009
To,
Samsung India
Mumbai

Ref. :- Model No. SCH-W619
Sub :- Complaint for Dual Call not Recd. on Model No. SCH-W619

Dear Sir,

I undersigned that Mr. Rajendra C. Kumbhar, I had purchase Model No. SCH-W619 for business purpose in Dual Sim Card System (CDMA & GSM) from M/s Shree Swami Samarth Trading Enterprises Pvt. Ltd. Tax Invoice No. 4407 dated 13.12.2008 paid by HDFC Bank Credit Card Rs. 13000/- & reaming amount paid by cash Total Bill Amount Rs. 14, 650/- (inclusive vat).

I have some technical problem in operating dual sim system, when purchase above Model No. SCH-W619, dealer not explain me about dual sim card (CDMA & GSM) technical problem create (Incoming Call duration on CDMA & another Incoming Call waiting on GSM automatically disconnected)

I visit to your Samsang Service Centre (Master Care Services Shop No. 6, Anandji Laddha Bldg., Lalboug Mumbai – 400 012) dated 26.12.2008 Mr. Anish Ramakrishnan (Service Incharge) can not understand this above problem & give me reply after 4 or 5 days, After 5 days I remind to Mr. Anish Ramakrishnan (Service Incharge), suggest me contact to Mr. Praful (Samsang - State Marketing Manager) Cell No. [protected], I immediate contact to Mr. Praful (Samsang - State Marketing Manager) on telephonic, not getting me satisfaction reply.

I again complaint on toll free Sumsang Help line no. [protected] & launch complaint no. [protected] & given me advice to visit Second – Samsung India Electronics Pvt. Ltd. Shop No. 8 & 9, A1, Khira Nagar, Opp. Bata Showroom, S. V. Road, Santacruz. Mumbai Mr. Madhusudan – Service Centre Manager Work Order No. [protected] dated 11.02.2009, not getting me satisfaction reply.

I purchase this Model No. SCH-W619 for Dual Sim Card System (CDMA & GSM) but above Model not working Dual Sim Card System (CDMA & GSM). I suffer losses in business because my business in service industry – Computer Sales & Services.

I also enclosing herewith Xerox copy of Bills & Service Centre Work Order Papers.
Please buyback the Model & give me money refund Rs. 14, 650/-, otherwise I go to Consumer Court, News Papers (Times of India, Mid Day, Samana, Navakal), T.V. News Channel & claim business losses plus mentally harassments for compensation from your company.

Thanking you

Regards



(Rajendra Kumbhar)