[Resolved] Samsung — Manufacturing Defect in Refrigerator | |||
I bought this refrigerator on 11/09/2009 from Naveen Electrotech Pvt. Ltd., Model Town II Stop. I am so disappointed in its performance. The series of faults started within a month of purchase. At first the cooling in the lower compartment was brought to a sudden halt which was just in the first month of the purchase.The first complaint was lodged on 3/10/2009 for which the Samsung representative suggested keeping the door open and turning off the refrigerator. LAME!!! And then again the second complaint was lodged on 7/5/2010 just a few days back and now we are again experiencing the same problem within a matter of days. I request you to kindly take this up at the earliest and I demand a replacement as obviously Samsung hasn't been successfully able to resolve the issues. Complaint Number: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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Sir
I have purchased a frost free refrigerator on 19 June 2011 from samsung.
Invoice no - 6365
Rate - 35490
Model no - RT-5MBPN
Serial number - D94242BB200037A
The refrigerator was not working on the first day and for the same we reported to the dealer " SHILPA agencies " rai market ambala cantt. With a complaint no [protected] with the company.
He replaced the refrigerator with the other piece on his behalf and it was not told to company. Dealer also made cutting on the invoice to change the replaced serial number
Old serial no was - D94242BB200037A
New serial number is - D94242BB200008R
We don't how he made this possible.
The piece replaced was also having a manufacturing defect. The defect was blockage in the gas pipe which turns to stop it's working after every 2 or 3 months.
I was unaware of this defect. Because of that when ever refrigerator stop working the company engineers make us fool saying that there is problem in voltage, pcp etc...
In 2011 the problem started after summer season and It was not discoverable because it's use is less in winter season. But in 2012 when again summers started it stopped working and we complained with in the warranty period.
Complaint number - [protected]
Date of complaint - 18 June 2012
After that the company engineers started fooling us.
On the first visit I gave the remarks on the work paper " under observation "
But the service centre owner closed the call by himself by cutting the remarks.
This process keep on going for almost 1 year.
Within this period we hired a lawyer who sent a legal notice to the dealer and company 2or 3 times by post, ( I have the postal receipts ) but there reply was not satisfactory and they always tried to repair the refrigerator. I am also having a bill of repair no 5089 of rs 915 (8 jan 2013) of refrigerator in which service centre filled the gas in the pipe.
I felt very heavy expenses in that very period for storing food and other things because I got married on 5 th august. And felt a big insult and spoils my relations with relatives because of the food poisoning.
The engineer in outside market is also saying that the refrigerator will keep on giving problems after 2 - 3 months. And today the problem is still there the refrigerator is just a box.
Need your help sir, please give me justice.
My contact no - [protected]
Email I'd - [protected]@gmail.com
I have purchased a frost free refrigerator on 19 June 2011 from samsung.
Invoice no - 6365
Rate - 35490
Model no - RT-5MBPN
Serial number - D94242BB200037A
The refrigerator was not working on the first day and for the same we reported to the dealer " SHILPA agencies " rai market ambala cantt. With a complaint no [protected] with the company.
He replaced the refrigerator with the other piece on his behalf and it was not told to company. Dealer also made cutting on the invoice to change the replaced serial number
Old serial no was - D94242BB200037A
New serial number is - D94242BB200008R
We don't how he made this possible.
The piece replaced was also having a manufacturing defect. The defect was blockage in the gas pipe which turns to stop it's working after every 2 or 3 months.
I was unaware of this defect. Because of that when ever refrigerator stop working the company engineers make us fool saying that there is problem in voltage, pcp etc...
In 2011 the problem started after summer season and It was not discoverable because it's use is less in winter season. But in 2012 when again summers started it stopped working and we complained with in the warranty period.
Complaint number - [protected]
Date of complaint - 18 June 2012
After that the company engineers started fooling us.
On the first visit I gave the remarks on the work paper " under observation "
But the service centre owner closed the call by himself by cutting the remarks.
This process keep on going for almost 1 year.
Within this period we hired a lawyer who sent a legal notice to the dealer and company 2or 3 times by post, ( I have the postal receipts ) but there reply was not satisfactory and they always tried to repair the refrigerator. I am also having a bill of repair no 5089 of rs 915 (8 jan 2013) of refrigerator in which service centre filled the gas in the pipe.
I felt very heavy expenses in that very period for storing food and other things because I got married on 5 th august. And felt a big insult and spoils my relations with relatives because of the food poisoning.
The engineer in outside market is also saying that the refrigerator will keep on giving problems after 2 - 3 months. And today the problem is still there the refrigerator is just a box.
Need your help sir, please give me justice.
My contact no - [protected]
Email I'd - [protected]@gmail.com
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I purchased a samsung refrigerator from M/S SHILPA AGENCY, rai market, ambala cantt ( mr. Jinesh jain).
It's bearing number being D94242BB200037A and model no. RT-50MBPN from vide invoice no. 6365 dated 19.6.2011 amounting rs. 35490 on cash payment.
On the second day of delivery refrigerator started giving trouble in its cooling, on this we complaint the dealer vide complaint no. [protected] and thereafter representative of dealer found the refrigerator defective and promised to replace it.
After 3 days dealer replaced the refrigerator by itself and installed the new one with serial number D94242BB200008K without any change in the company records. I am having the original bill in which dealer has corrected the serial number by overwriting.
Now the new refrigerator worked correctly for 2 or 3 months and starting giving trouble of frosting and defrosting.
When we asked to dealer about this problem, he misguided us saying that this problem occurs because o[censored]nstable voltage of power.
In winter season refrigerator do not have any more usage and as we are dealing in paints trading ( we were busy in our seasonal sales), so problem continued and with in guarantee period we again lodge a complaint at toll free number vide complaint number [protected] and also informed the headquarter through email as on 18.6.2012.
On the next day representative visited and again misguided about the problem and cleaned the fridger gas pipelines by water. On the remarks I wrote problem is under observation and signed. But problem continued and we again complaint on 23/6/2012, 27/6/2012 and 30/6/2012. We also informed ASM PRADEEP KuMAR on telephone on 2/7/2012 and he admitted that the pcp of refrigerator is not supportive and they will replace with a new pcp of new technology. But after replacement problem remain the same.
We didn't take legal action that time because my marriage (shashank mittal ) was approaching on 5 August and all relatives were coming to have fun. But all our delicious food was wasted because of non storage of food.
After getting free from marriage we again made complaint on 15/11/2012 and the representative came but didn't solved the problem. We requested them to replace the refrigerator but they failed to satisfy us and problem continued.
Then there was blockage in gas pipe which was responsible for cooling problem. This was the real problem ( manufacturing defect) . Our lawyer suggested to send them legal notice and they responded to legal notice cleverly, manipulating the words.
I want your help to please recover my loss.