[Resolved] Samsung S 8003 (Jet 2) — against attitude of samsung agency owner | |||
dear sir myself dr amandeep garg sending u this e mail just to bring in ur notice about the non responsible behaviour by one of the samsung outlet. that is MERCURYELECTRONICS, 113 , SHANKER ROAD MARKET , NEW DELHI 110060. initially i was using nokia mobiles for the last around 10 years, i was very fascinated about samsung phones , and on one unfortunate day i walked into a wrong shop named MERCURYELECTRONICS, 113 , SHANKER ROAD MARKET , NEW DELHI and bought samsung 8003 (jet2) on 29/04/2010, sereial no is mei [protected]. it wasworking all fine , for around a month.then it started having some problem of hanging ang touch screen not working. i reported to the same outlet i waisted about 2 hours over there( i think service man was not well qualified) he just formatted the soft ware and reloaded it , again few days later i had same problem he again did the same thing but to no benefit at all, only thing it did was i lost my phonebook , every thing wasall right till now i was having no anger at all with the esteemed brand of samsung at all , because problems can come with any body'work, but when today i washaving the same problem i went to them , the owner probabaly (dont know the name) shouted just because i was asking for some solid solution , he said that once after selling the product they are not answerable to the customer, talk only to the service guy, is it really so , is samsung really not bothered at all about the customers , is it the impression i should have about nokia vs samsung. should i expect any responsible reply from u people hoping that i shall not make a bad impression about samsung and can still recommend samsung to other people thanking in advance dr amandeep garg [protected] [protected]@rediffmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Samsung Jet2 — problems with the phone and poor service
Dear Sir/Madam,I bought a samsung jet2 three months ago in Hyderabad and from the past one month the phone is freequently hanging and no buttons(physical or touch) are working.. If I restart the phone by removing the battery sometimes it works and sometimes it doesn't...
Took the phone to samsung authorised service centre they said that that flashing the phone will resolve the issue and did the same... The phone worked correctly for half a day and the problems which I was facing earlier resurfaced.. I took it to service centre again(It is nearly 15KM away from my home) and they say that the motherboard has to be replaced,also I am informed by the service centre guy that samsung used to repay the money for such problems earlier but recently stopped doing so and are replacing mother boards. It's already 16 days since I deposited the phone and didn't get any reply from them.. When ever I call them up they say that they have put order for motherboard and are waiting for the part to arrive from head office..Not sure why there is such a delay to obtain parts from a reputed and big MNC like samsung..
If so many complaints are raised on the same phone.. why don't samsung stop the production of this phone and re-release it when they fix all critical issues like the ones reported above.
Samsung is so engrossed in increasing their market share by concentrating on new customers that they are ignoring their obligation to provide service to the existing one....
Please look in to this and do the needful
Thanks,
Sai
Dear Sir/Madam,
I bought a samsung jet2 three months ago in faridabad and from the past one month the phone is freequently hanging and no buttons(physical or touch) are working.. If I restart the phone by removing the battery sometimes it works and sometimes it doesn't...
Took the phone to samsung authorised service centre they said that that flashing the phone will resolve the issue and did the same... The phone worked correctly for half a day and the problems which I was facing earlier resurfaced.. I took it to service centre again(It is nearly 15KM away from my home) and they say that the motherboard has to be replaced, also I am informed by the service centre guy that samsung used to repay the money for such problems earlier but recently stopped doing so and are replacing mother boards. It's already 16 days since I deposited the phone and didn't get any reply from them.. When ever I call them up they say that they have put order for motherboard and are waiting for the part to arrive from head office..Not sure why there is such a delay to obtain parts from a reputed and big MNC like samsung..
If so many complaints are raised on the same phone.. why don't samsung stop the production of this phone and re-release it when they fix all critical issues like the ones reported above.
Samsung is so engrossed in increasing their market share by concentrating on new customers that they are ignoring their obligation to provide service to the existing one...
Please look in to this and do the needful
Thanks,
Sai
I bought a samsung jet2 three months ago in faridabad and from the past one month the phone is freequently hanging and no buttons(physical or touch) are working.. If I restart the phone by removing the battery sometimes it works and sometimes it doesn't...
Took the phone to samsung authorised service centre they said that that flashing the phone will resolve the issue and did the same... The phone worked correctly for half a day and the problems which I was facing earlier resurfaced.. I took it to service centre again(It is nearly 15KM away from my home) and they say that the motherboard has to be replaced, also I am informed by the service centre guy that samsung used to repay the money for such problems earlier but recently stopped doing so and are replacing mother boards. It's already 16 days since I deposited the phone and didn't get any reply from them.. When ever I call them up they say that they have put order for motherboard and are waiting for the part to arrive from head office..Not sure why there is such a delay to obtain parts from a reputed and big MNC like samsung..
If so many complaints are raised on the same phone.. why don't samsung stop the production of this phone and re-release it when they fix all critical issues like the ones reported above.
Samsung is so engrossed in increasing their market share by concentrating on new customers that they are ignoring their obligation to provide service to the existing one...
Please look in to this and do the needful
Thanks,
Sai
Dear Sir/Madam,
I bought a samsung jet2 three months ago in delhi and from the past one month the phone is freequently hanging and no buttons(physical or touch) are working.. If I restart the phone by removing the battery sometimes it works and sometimes it doesn't...
Took the phone to samsung authorised service centre they said that that flashing the phone will resolve the issue and did the same... The phone worked correctly for half a day and the problems which I was facing earlier resurfaced..
I bought a samsung jet2 three months ago in delhi and from the past one month the phone is freequently hanging and no buttons(physical or touch) are working.. If I restart the phone by removing the battery sometimes it works and sometimes it doesn't...
Took the phone to samsung authorised service centre they said that that flashing the phone will resolve the issue and did the same... The phone worked correctly for half a day and the problems which I was facing earlier resurfaced..
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samsung mobile jet2 — brand new mobile purchased
The mobile purchased on 12/05/2010 and from that date onwards I am using blue tooth head set. 27/05/2010 i forget to connect the blue tooth headset and when a call came i cannot hear the incoming conversation in the ear speaker.This means the poor quality control check from the part of the company. These type of manufacturing defects we customers are suffering. please avoid buying samsung mobiles any more. There are lots of complaint when I visited the authorised showroom in Trivandrum.