[Resolved]  Samsung / Samsung Bio Fresh 440 Ltr Double Door — NOT WORKING

Address:

Bareilly, Uttar Pradesh

Dear Sir / Mam
Hello
My name is MRS.RENU SINGH and I am the customer of your brand "SAMSUNG".I purchased a fridge from "RELIABLE ELECTRONICS 89-F, CIVIL LINES, NEAR BANK OF BARODA, BAREILLY" ON 26TH OF AUGUST 2006.I am listing down some details of the fridge:-
440 LTR DOUBLE DOOR
MODEL: RT34
S.R. NO: BX70010
BILL NO: 1632
I regret to inform you that the fridge is not working properly as it is not cooling efficiently. The freezer gets filled with ice and water continuously drips down from chill tray. I also wanted to tell you that the franchise owners of yours in Bareilly are not paying attention to our problem. This matter has been informed in the shop, no of times, but every time the authorized service agents come and repair it temporarily and charge us around RS.[protected].We bought this fridge for 29000/- but now we have spend more than the original cost of the fridge just on its repair. The SHOP KEEPERS AND SERVICE AGENTS are frequently neglecting our problem and I feel that it is the matter of shame for your company. The same fridge has been repaired three times for the same problem at GOA where my husband was posted earlier. That time the fridge was in warranty period. You are requested to depute a qualified service engineer who can repair this machine. In case this machine cannot be repaired up to the satisfaction of the customer then it should be replaced free of cost. This is a major problem and please look into this matter as I fell that fridge is the dire need of a family and we are facing this problem regularly from last 2 and ½ years and I also want to inform you that the warranty of the compressor will also be over shortly. So it is requested to take suitable action as fast as possible. Hope for a positive response from your end.

THANKS AND REGARDS
RENU SINGH (CUSTOMER).
Mobile no. [protected]
E-mail ID: [protected]@rediffmail.com