[Resolved]  Samsung — SIDE BY SIDE REFRIGERATOR

Address:

Bangalore, Karnataka

I had bought a side by side samsung refrigrator from croma at Bangalore Banaswadi ring road on 16th August 2009
and on the 5 th December 2011 we noticed that the refrigrator part was not cooling and the food stored in was getting spoiled so I lodged a complaint and it was seen to by one Mr. Sylvester, engineer of the company, who gave us to understand that the thermacoal in the cover evaporator had become wet and it needed to be changed. I was quite annoyed when he told us this, as we have had Kelvinator and BPL fridges before work for years without any problem.
after a lot of arguement we agreed and got the part changed paying Rs. 1693/=. Now we have faced the same problem over again and the same engineer Mr. Sylvester came over after much reluctance as he would not bein this area at the time we are back home,this is the kind of service extended after the product is bought paying so much.....He checked the fridge and cleared the ice that had collected in the cover evaporator and tells me that we would not have a problem for 4 to 5 months, which means this is a recurring problem life long. To add to this his team leader Mr.Devaiah says that this fridge requires continuous power supply as it is designed to defrost every 8 hours and at any given time when there is a power cut the continuity changes and this results in this sort of problem. I would like to know if every one owning the samsung side by side fridge is facing the same problem,if so there would be no takers for this hopeless product , as power cuts are very common in our country. Moreover this clause should have been displayed and it should have been brought to the notice of the customer and we would never have gone in for this refrigrator. All I can say is that this refrigrator is defective and the company should solve my problem as I cannot keep getting it repaired every 4 months after paying Rs. 61000/= for the fridge plus Rs. 1693/-last December. My neighbour owns an LG side by side and she has not faced any problem with the power cuts, as well as my freezer portion is working satisfactorily with the power cut, then how is it the power cut does not affect the freezer portion. I want this problem to be solved as early as possible . THE NEXT COURSE OF ACTION WILL BE AFTER HEARING FROM YOU.