[Resolved]  Samsung Split A / C As 18 Uta Max Gold 3s 1. 50 Ton — Worst Customer Care

Dated: 4 June 2009
Worst Customer Care

Dear Sir / Madam,

I have Parched Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton from Vivek Vadapalani Shop @ 26500 /-on 25/04/09. Serial No: A291PZES101806A.This AC has Installed by Vivek Service Technician and I had paid Rs 2500/-.

When I switch on the AC still bad smell coming from the indoor unit from the date of purchase I had continues problem on the same, I have not utilized / enjoyed.

I have reported to Vivek costumer care services at several time and also Samsung customer care too.

When I reported to Vivek, Vivek Technician came and checked but they dint solve/Retrieve the problem. But the job statues are ignored / unsolved the problem.

Today (06/04/2009) when I call to Samsung and Vivek costumer care services to know the progress of my compliant but they ignored my phone call and cut the phone line.

Both customer care is completely unreliable and the worst.

So I request you to please replace the new LG Split AC instead of my new Samsung Split AC AS 18 UTA Max Gold 3S 1.50 Ton and pls take necessary action. It would be very grateful to you.

My Cell No: [protected]

Mali: [protected]@bsnl.in

Current Samsung BP NO: [protected].

Previous Samsung BP No: [protected]

Previous job No 226305 – job statues are ignored / unsolved the problem @ Vivek Service.

Previous job no: 223903 @ Vivek Service.

My previous job no: 220447 @ Vivek Service.


Thank you,

Regards,

T.Premakumar