[Resolved]  Samsung Split Ac — Not respond to lodged complaint

Address:

Kamrup, Assam

Dear Sir,
I was purchased Split AC 1.5 ton for my bedroom in 2005 of SAMSUNG. First of all i want to say that i was fan of samsung, in my house out of 5 TV and LCD there is 4 is samsung, out of 5 AC all is samsung, 2 Refrigerator is samsung and mostly appliences which we are using in our house and office also is SAMSUNG. But very painfully sad to say that the service part is very very extreme bad. I was lodged my complain for my AC on 31st July 2010 vide No. [protected]. After so many phone calls (more than 10-15 calls) to their customer care [protected], which may be noted in their call centre. Finally their technician was visited my place on[protected] and remove the outdoor unit for carry the same in their service centre for repairing vide their work order memo no. PS/AUG/72. Very sorry to say that not a single call i am received from their service centre after taking the outdoor unit, instead of receiving call from your side, i have to follow them to know the status of My AC. Today i had talked to Mr. Shyamal, incharge of service centre and Mr. Majumdar, Head of this region, they told me that there is problem in compressor and we have to change it and your AC model is old and it was manufactured by VOLTAS and marketed by SAMSUNG, so we want some more time to find out the above model compressor.
So, please tell me how it will take time to repair my AC. Its already 39 days has gone, and i am still suffering without AC. What was the benefit of purchasing SAMSUNG. My earlier case for 32" LCD is also very bad, which you can check in your service record. For change the panel of LCD your service centre was taken almost 75 days. After a feeling very painfully harrashment from their side, i am written this complain to your website. Please suggest me, what legal action should be taken against the company for their service part, Please help me.
Waiting for your reply,
Regards,
Mukesh Kr. Jindal
923, JIndal House,
Fatasil Main Road,
(Opp. Park)
Guwahati - 781009
Assam
Ph:[protected]
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Email : [protected]@hotmail.com