[Resolved] Samsung - Split Air Conditioner - Ast 12 Fax — Manufacturing defect
DDr Saras Kempraj
The above mentioned product was bought on the 15th of February 2008 and installed on the 23rd of February.On the very day of installation, it was found that the internal unit was making a sound....and a verbal complaint was registered with the dealer-K Electronics,Samsung Plaza, Parihar Chowk, Aundh, Pune. The AC Mechanic of the Company told us that the AC blower is defective...A request was made to replace the entire unit as it was defective on its trial run....However, the dealer [Rakesh Agarwal]and the Manager [Mr Shreyas] flatly refused to replace. Inspite of repeated requests there has been no response from the concerned people.
As customers we want value for our money and we do not want to compromise on low standards of product quality and service.
Branded companies need to address the problems of customers immediately...With summer already setting in, we request your intervention for immediate action...and appreciate your action.
Complaint marked as Resolved Aug 13, 2020