[Resolved]  Samsung Star Mobile — Faulty Handset

Hello,

Had bought a new Samsung Star (Model# S5233A, RSN# [protected]) from a shop (Jenil Electronics – shop No.4, Vasundhra, “Vikrant Circle”, Tilak Road, Ghatkopar (E), Mumbai- 400 077. Tel# 25131086,[protected] on 9th SEP 2009. The very next day I was facing problem with the network and in opening of the camera function. Than we showed the handset to the Samsung service center (Jameson Telecom Services, opp Shreyas Theatre LBS marg, Ghatkopar (W), Tel# 65275095 /[protected]. The engineer examined the handset for 4 days and informed us that the camera function problem is resolved as they have to replace the camera but the network problem is still there as the motherboard of the handset is found to be faulty. After which he issued us the SAMSUNG DEAD ON ARRIVAL MOBILE PHONE CERTIFICATE (DOA Certificate no. SIELG[protected]Y; DOA Issue Date: 15/09/2009) and asked us to exchange the handset from where it was purchased by showing the DOA letter. However till date twice we went to the shop (Jenil Electronics) but the shopkeeper had refused us to exchange the handset giving us the reason that there duty is to sell the handset and the warranty is given by manufacturer (i.e. SAMSUNG) so the Samsung mobile company should replace the mobile. Than again we need to visit the service center, the engineer (Ganesh – [protected]) had a chat with the shopkeeper on phone than the shopkeeper had actually revealed that the dealer from whom the cell phone he had purchased was from out of Maharashtra, but while purchasing the cell phone the shopkeeper never told us about this and had actually given us the mobile purchase bill including VAT in it.
Than we decided to file a case against the shop and the service center in the police station at Ghatkopar (E), but even the cops refused the same (no reason was given to us).
Now actually no one knows where the customer should go in such kind of situation other than consumer court.
Currently the handset is with the service centre for more than 60 days.

The sad part is we have actually used the handset hardly for a max. 10 hrs and spent 8k for a the faulty mobile phone.

Can anyone help us or guide us to resolve this issue??


Regards,

Nitesh Gupta
[protected] / [protected]