[Resolved]  Samsung / Tv — Bad after sales services

Address:

Gujarat

Its really FUNNY. Everyday I M complaining and U people R not even have a simple courtsey to ask the problem. The auto generated mails R not the solution of my problem. B'coz mail is always asking to vote for satisfied or not? how I can vote and its really funny system to make the people fool, nothing else.
I M going to the superior authority, if the same will not be entertained till the end of this week.
-Kirti Mehta
[protected]

On Wed, Oct 20, 2010 at 5:00 PM, KIRTI MEHTA <[protected]@gmail.com> wrote:
Wednesday the 20th OCT. 2010
COMPLAINT #[protected]
One Mr. Manish called me from[protected] on OCT. 12 and again on OCT 16 (when I made the complaint again) and told me that Ur (SAMSUNG) representative will call me. But unfortunately no one has been turned to me.
The company SAMSUNG has nothing to worry as they had taken the money from me and if the product is not satisfactory or it collapsed in 15 days, what the company has to loose? other then reputation and the future bznz??
Scenario shows that SAMSUNG is not at all having the care of the customers. No one is answering and or calling me for the replacement of my TV. Whenever I M sending the complain thru this email product support (NO body knows which kind of product support SAMSUNG is providing) engine, I received and receiving and may receive the (auto generated) mail again that the complaint has been noted, but after noting down the complaint on 09th of OCT. 2010, no step has been taken by the company. And company itself knows about its poor quality of the product and the services thereon, therefore no contact details of the company in India or Korea kept on the website.
Once again I M taking this opportunity to bring to Ur kind knowledge that Ifthe replacement of the TV will not be given to me till the end of this week,then I will buy a new TV of any other company with reserving my rights to take money back from SAMSUNG along with all the losses I made due to the failure of SAMSUNG people, who never cares to solve my problem/s.
[protected]------

To,
Samsung Electronics Service Co., Ltd
Address: 416 Maetan-3Dong,
Paldal-Gu, Suwon City,
Kyungki-Do. Korea

Kind Attn. : Customer Care Manager
Sub : 29” T.V. Picture Tube Fail
Model No : 2940Z Slim
Serial No : 800867
Purchased Date : 21/09/2010
Name of Dealer : jay Ambe Electronics, Nr. Krishna Bus stop Nava Vadaj
Ahmedabad [Gujarat] INDIA Phone No : [protected]

Complaint #[protected] d/d : 09th OCT. 2010
Complaint No : [protected]
Name of Service Engineer : Ashwin [+91-[protected]]




Gentleman/Madam,
Let me introduce my self first, I am Mr. Kirti Mehta living at Ahmedabad [Gujarat ] India.

I would like to bring to Ur kind notice with above all references that I have purchased your branded Samsung 29” Television model # 2940Z Slim from my nearest T.V. retail out let company jay Ambe Electronics, Nr. Krishna Bus stop Nava Vadaj Ahmadabad [Gujarat] INDIA Phone No : +[protected]

I have got problem in this Samsung 29” Television 2940Z Slim, Within 15 Days this T.V. Picture tube is faded up gradually and on date of 09th OCT. 2010 it is completely stopped to see a picture on this T.V., Immediately I contacted My Retailer, he suggest me to make complaint at your toll free Nos[protected] in India a and advised me to lodge a complaint. On date of 09 th OCT 2010, being a SATURDAY on 9th OCT. the lady on the no.[protected] told me that the mechanic/engineer will come to Ur place only on Monday the 11the OCT. 2010.

On Monday at 17:00 hrs Mr. Alshwin Serivce Engineer has came at my home check entire T.V. and accept that this T.V. is totally collapsed. He told me This Samsung T.V Picture Tube is Failed and it will take 20 to 25 days to come over here to replace.

But I excuse for this replacement of Tube, I want to replace complete this T.V. Set because I have also doubt about internal mother board and circuit system, May this T.V. is faulty with all component. It is not tasted very well in your factory. Hence U R requested to Replace My T.V early as possible. Our Hindu Festival is coming up. We want to fresh and genuine T.V. set. Not faulty or untested rejected T.V. set.


My Question to you is possible to happen such type of loss T.V. screen faded with in 15 days?

Are you supplying used T.V. to INDIA ?
Are supplying faulty T.V to Indian Consumer ?

If it is why are selling with new price ? You should sell as used Samsung T.V. introducing to INDIA. I never got the such types problem from other brand like LG and Sony Before buying of your Samsung brand T.V. My Friend having Samsang TV set same 29 “ Model there is not any single problem since he purchased and by his recommendation only, I have taken a chance to go for SAMSUNG. This is the application of complaint/s to your company is not normal but You should take it seriously It’s absolutely failed model, Not genuine Model, If it is possible try to stop the production for particular of this Model and remove the existing stock any where in the world market.

The people of Samsung in India are not eligible to support customer problem thus I pursue to complaints directly to Samsung Korea, you can note down my address phone nos and try to short out my problem but Please don’t inform any representative of Samsung India or any technician of India. . Please let me advice when and where I have to send back your T.V to Korea ?

This mine complaints is issued on date of 12/10/2010 at time 6:30 p.m. I am not responsible after this date and time, till your response would come to me email [protected]@gmail.com Personal letter at below address or by Mobile Phone [+91-[protected]].

Yours,
Kirti Mehta
+[protected]

Address : Kirti Mehta 318, K.K. Nagar Part- 4, Nr. Menarva hall, Ghatlodia, Ahmedabad- 380 061 (India)


C.C. Hard Copy (by post) to :-
To,
Samsung Electronics Service Co., Ltd
3 Church Street. #26-01 Samsung Hub, Singapore 049483
Samsung Electronics Service Co., Ltd
Address: 416 Maetan-3Dong,
Paldal-Gu, Suwon City,
Kyungki-Do.
Korea
To,
SAMSUNG ELECTRONICS (U. K.) LTD.(SEU.K.)
SAMSUNG House, 225 Hook Rise South, Surbiton, Surrey KT6 7LD, U.K.



To,
Samsung Electronics Service Co., Ltd
Address: 416 Maetan-3Dong,
Paldal-Gu, Suwon City,
Kyungki-Do.
Korea
To,
SAMSUNG ELECTRONICS (U. K.) LTD.(SEU.K.)
SAMSUNG House, 225 Hook Rise South, Surbiton, Surrey KT6 7LD, U.K.
To,
EUROPEAN LOGISTICS SERVICE(ELS)
Address Fleminglaan 12, 2289 cp Rijswijk,
The Netherlands
To,
Samsung Electronics Service Co., Ltd
3 Church Street. #26-01 Samsung Hub, Singapore 049483