[Resolved] Samsung - Tv — used tv supplied instead of a fresh one | |||
A Samung TV (LCD 32” LA32C530F1, Chasis No. 2025) was purchased from the dealer Rahul Electronics (SV road Goregaon West) on 15th June 2010. The full money was paid on 15th June 2010. The TV was delivered to our residence on 16th June 2010. The Samsung representative was to install the TV on 16th as per the dealer. After much follow-up, the representative came to our residence on 17th of June 2010 and opened the packed and sealed carton. To our utter dismay, the TV was an already used piece with no stand. This was observed by the Samsung rep and by us. Immediately a phone was placed to the dealer about the issue. The dealer blamed Samsung for having providing us a used piece and said that it could be replaced only the next day. The next day, 18th June 2010 a personal visit to the dealer did not help. All the blame was on Samsung and yet no TV for us! Today, I contacted Samsung toll free number on the carton. [protected]. The representative said this is a dealer issue and you go to the dealer. After much argument, she provided me with the Kurla branch office number and a name “Prachi” to speak to. I spoke to her. She asked me to speak to the Sales department at Vile parle. So i am being passed from one to another – all pointing fingers at each other and NO RESOLUTION!! What am i to make of it? But for being cheated! The money is paid for a used product? Dealer is blaming Samsung and Samsung is passing the buck. And i have lost the money with no TV!!!!! Looking in the rear view mirror, I wonder why did i choose Samsung as a brand when there are so many good products in the market... i think it was because of trust that is attached to the name... but is NO MORE. With this experience, can i trust the company or its dealer any more? I strongly advise all the potential customer to be careful before purchasing any product from Samsung as you could be tossed around and your money is gone and no product in your hand. DO NOT go to Rahul Electronics AT ALL.... they are in the business of cheating people. I have now heard from more people that similar situations have happened with them as well. Shyam Lata 91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
sir,
there is some problem in my tv. there is no clearance in screen so plese say some way how it will be solve as early as posible
there is some problem in my tv. there is no clearance in screen so plese say some way how it will be solve as early as posible
Hi,
My TV have is having some problem its screen get tilled and we can not see proper picture please contact immediately.
Thanks.
Nilnandan
My TV have is having some problem its screen get tilled and we can not see proper picture please contact immediately.
Thanks.
Nilnandan
Samsung - TV — TV Size not As marked.
Date : 12.03.2010Sub. : TV Size not As marked.
Respected Sir,
I have purchased Samsung Colour TV from Allied Electronic, H-140A, Dilshad Garden, Delhi - 110 095 (Phone No.[protected] &[protected] vide receipt no.6722 dt. 07.03.2010. Particulars given on TV are as given below :
1) Name : Samsung Ultra Slim
2) Model : C521Z57 SNK
3) Type : CRT
4) Screen size : 53cms.
When I checked, I found the effective diagonal across effective screen (i.e. Inside Black Boundary) is less than 51cms, whereas marked is 53cms. When I approached dealer, he said he can’t help.
Please look into the matter & take necessary action.
Thanking you,
Yours Sincerely,
(PREM KUMAR DUTT)
F-202C,
Dilshad Garden,
Delhi - 110 095
Ph no. [protected]
Email Id : [protected]@yahoo.co.in
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18887
Pending
0
Resolved
11174
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Samsung - TV — Services are worst, No one is there to receive my call in Customer care number -violent behaviour of dealer against complaint
I brougt a Samsung TV on 12th April 2008 from "Thakur Electronics" located in Macharia, Naubasta- Kanpur.The TV is not functioning proper.We are trying to connect it with TV antina for DD1.It is not working.
We called Samsung customer care on 14th April 2008, they given us a number to contact to nearest service station but no body is answering our call on that number.
Finally, we went to the shopkeeper on 14th April 2008 only, to resolve the problem as he did'nt sent any one to give a demo for the functionality available with the product at the time of purchase and delivery and to do basic setup.At the time of purchase, he gave us a small demo that the TV is in working condition with his TATA sky connection.
He was not ready to listen our problem and complaint, he told us to come again on 16th April 2008 then he will send someone to look into our problem.
We were trying to convience him to do it as early as possible, but he slapped my younger brother (He is only 15 years old) without any reason.
My complaint is primarily concern with the customer care responsiblity.
Why there is no one available to answer my call?
How the shopkeeper can slap a person without any reason?
Is there any one else who is responsible for the technical assistance for Samsung TV, if yes please tell me to whom I can ask for a help.