[Resolved] Samsung — Unfortunate PANEL problem with Samsung 40 inch LCD Television | |
Dear, This is to inform you that, I bought the prestigious Samsung 40 inch LCD TV (model no: LA40B530P7RMXL and Sr no: 12313ZES902899F) from Pantaloons Retail India Ltd. (Address: South City Mall, 375 Prince Anwar Shah Road, Kolkata - 700068) on 06/10/2009. Unfortunately from last month (Dec 2012) VERTICAL LINES started appearing on the screen with sound. Currently the picture is not coming at all and the TV is in unusable condition. This causing difficulty for my family members. I am currently located out of India for my company assignment and trying to contact Samsung company service to help me out. As per my complaint number [protected], the technician said that it is the problem with PANEL which can only be rectified by replacement of the panel and it is a very expensive affair. The cost estimation is given approx. Rs.21,000/-. This is most unfortunate, since post buying, this television has just completed 3 years and I am facing a major fault with the TV set which involves changing of complete viewing panel. On further telephone discussions with different customer services personalities of SAMSUNG INDIA, the replacement charge/cost was reduced to INR 18,000/-. Now, to my belief this kind of scenario is not very general / frequent. I have purchased a product from a world renowned organization like SAMSUNG who works with so much diversification in so many fields from delicate Electronics to Heavy Industries, and I expect in return, much longer output and relation, not only for the television but all kind of other products of SAMSUNG. I do not blame any body or SAMSUNG for this damage, but I consider it is a very unusual occurrence in which again unfortunately I am the owner of the Item under discussion. After multiple follow up with Samsung India and emails to Samsung head office in Korea, regarding Unfortunate PANEL problem with Samsung 40 inch LCD Television, sent on 21st Jan 2013, I have not received any reply so far from SAMSUNG side. However, I have received a call from Mr. Indranil Mukherjee (Eastern Zonal Executive) of Samsung Electronics India, for an offer of INR 14,000/- for the replacement of the said Panel. To my belief spending another INR 14,000/- is very expensive within 3 years of purchasing a premium product that also from Samsung Electronics. This kind of scenario is a very SPECIAL CASE and does not happen frequently. I have also purchased other appliances from SAMSUNG e.g. Air-conditioner, Refrigerator, Mobile phone, DVD-Player, Washing-machine etc. and I am using all these appliances till date without any problem. As a customer, I expect in return, much longer output and happy relation with SAMSUNG. On this above context, I am requesting / appealing to SAMSUNG ELECTRONICS to take up this as very special / exceptional case and replace the PANEL at minimum cost. I can bear the expenses up to INR 7,000/- to get the PANEL replaced. It is my expectation from you, to look into this and show a way out, to solve the issue cordially so that the customer satisfaction is highly appreciated. I am writing this post with lots of hope and a proper judgment from SAMSUNG side. Yours sincerely, Samit Chatterjee Phone: (+[protected] (Home) Email: [protected]@gmail.com Was this information helpful? | |
Dec 10, 2016 Complaint marked as Resolved Verified Support Feb 12, 2013 Samsung India Customer Care's response We sincerely regret the inconvenience caused to you. Our service specialist would get in touch with you shortly.
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8 Comments | |
Comments
DEAR SIR,
I HAVE A SAMSUNG COLOUR TELEVISION, THAT I BOUGHT BEFORE 10 YEARS,
WHEN I SWITCH ON AFTER TEN MINUTES ITS SCREEN BECOMES BLACK AND
AFTER SWITCH OFF & ON ITS WORKING OK BUT WILL BECOME SAME AFTER
10 OR 15 MINUTES,
HERE WE HAVE SERVICE CENTRE, AND ME ALSO KNOWS LITTLE ABOUT
REPARING.
KINDLY MAIL ME THE FAULT, AND HOW TO DO RECTIFICATION.
BEST REGARS
PARVEZ BUTT
I HAVE A SAMSUNG COLOUR TELEVISION, THAT I BOUGHT BEFORE 10 YEARS,
WHEN I SWITCH ON AFTER TEN MINUTES ITS SCREEN BECOMES BLACK AND
AFTER SWITCH OFF & ON ITS WORKING OK BUT WILL BECOME SAME AFTER
10 OR 15 MINUTES,
HERE WE HAVE SERVICE CENTRE, AND ME ALSO KNOWS LITTLE ABOUT
REPARING.
KINDLY MAIL ME THE FAULT, AND HOW TO DO RECTIFICATION.
BEST REGARS
PARVEZ BUTT
DEAR SIR,
I HAVE A SAMSUNG COLOUR TELEVISION, THAT I BOUGHT BEFORE 10 YEARS,
WHEN I SWITCH ON AFTER TEN MINUTES ITS SCREEN BECOMES BLACK AND
AFTER SWITCH OFF & ON ITS WORKING OK BUT WILL BECOME SAME AFTER
10 OR 15 MINUTES,
HERE WE HAVE SERVICE CENTRE, AND ME ALSO KNOWS LITTLE ABOUT
REPARING.
KINDLY MAIL ME THE FAULT, AND HOW TO DO RECTIFICATION.
BEST REGARS
PARVEZ BUTT
I HAVE A SAMSUNG COLOUR TELEVISION, THAT I BOUGHT BEFORE 10 YEARS,
WHEN I SWITCH ON AFTER TEN MINUTES ITS SCREEN BECOMES BLACK AND
AFTER SWITCH OFF & ON ITS WORKING OK BUT WILL BECOME SAME AFTER
10 OR 15 MINUTES,
HERE WE HAVE SERVICE CENTRE, AND ME ALSO KNOWS LITTLE ABOUT
REPARING.
KINDLY MAIL ME THE FAULT, AND HOW TO DO RECTIFICATION.
BEST REGARS
PARVEZ BUTT
Samsung — LCD TV NOT FUNCTIONAL
DEAR SIRNON FUNCTIONAL OF LCD TV 26 -BP NO [protected]
This has further ref to my communication to you on 25/10/2009 . I repeat the same.
I had puchased LCD TV fr Panaji Goa on[protected] for Rs 30000 . on[protected] it stopped showing picture . Your company technician checked on[protected] and said Panel is faulty and to be replaced. they have given me estimate of Rs 18442 .
I am retired senior citizen ,. When i retired I decided that i should have good TV from reputed company like SAMSUNG. I puchased it fr 30000. and now to spend Rs 18442 has created lot
of anxiety . How I will solve this.
I would like you to help me in solving this problem. I will be able to pay only nominal charges which i would like you to suggest.
Awaiting your early reply and help.
Thanking You
Yours Sincerly
Anil Ghatkar
SAMSUNG LCD TV — lcd tv not working from 3 years
siri have purched a lcd tv on oct 2006.this tv was not working from march 2008.
i have lodged many complaint to samsung customer care but no satsfactory reply was given by samsung. one technecian came and he said the video panel is replaced and the cost is around Rs 4000 after 4 ays he said on phone that the part is not available so please wait some time. After some time another technecion came and he said panel is replaced and cost will around rs 21000. after some time he say that the part is not available so go for replacement of lcd tv.after some time the same technicion said ,your complaint is drooped so lodge fresh complaint.after fresh complaint on 18.04.2010 there is no response from samsung side till date.
rekha gupta
Samsung /LCD TV — Panel fault
I have made the big mistake of buying the 32 inch LCD TV (LA32R81B) from Samsung. After 2 years (2009 November) the panels went bad. Till now they are able to replace/repair it. There is no response to the complaint. My Complaint reference no is [protected] filed from Bangalore.Nobody is bothered for customer in Samsung
Samsung-LCD TV — Panel gone after 2 years
I had purchased Samsung LCD TV in February 2008he. Recenty, I was being told that the panel of TV has gone and we need to repalce the same. On enquiry we were being told that the same would cost 14000 INR. It is a sorry state of affairs that the customers are not informed of the same at the time of purchasing and late they are duped the same by charging exorbitatn prices. Further, we aere told that there was no reason for panel getting damaged. I would never suggest anyone to buy LCD of Samsung as the Company is not transparent. I have been a patron csutomer of Samsung having LCDs, AC among few. But this would be my last purchse from Samsung. Atleast the Company could have sought some way of repairing the panel or getting the same replaced at nominal prices.Samsung — non working of LCD TV
I have purchaed SAMSUNG LCD MODEL NO.37B530 on 30.04.2010. but not working properly. pl. send your authorised representative at the earliest. I have contaced your service care center but no body can respond.[protected]
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samsung India ltd, lcd television — no demo or fault rectification
SirI purchased lcd television on 21 oct 09 and I was told that demo would be done next day, soon after installing the tv colours were not coming. I lodged a complaint for which I was given BP no [protected] with a promice that the service engineer would come by 8 pm on 21 oct. It has been 2 days now and even after repeated calls on customer care no nobody has comeand this speaks volumes about after sales service of your reputated company
Regards
Sujeet