[Resolved]  Samsung Window Ac — NO FREE SERVICE FOR 1 YEAR

Address:

Ahmedabad, Gujarat

hi,
I am horribly disappointed with the kind of service i got from Samsung. i bought a Samsung AC window from Home Town Ahmedabad on 8th May 2012. since the day i have bought till date i have never been contacted or reminded for any of the FREE services that came along with the product within warranty.

On 18th May to my surprise when i contacted Samsung service center to lodge a complaint that my drain pipe is leaking, they informed me that i would be charged for the same along with machine servicing cost. when i inquired why should i be charged and what about my free services they said the warranty period is over and it was my duty to call them for my free services.

Earlier also i have paid the service guy for fixing the drain pipe. All appliance- TV / Fridge / AC in my house are of the Brand and for a loyalist of my category that above comes a big shock.

i do not know if my concern will reach the right window and if it does, hope to get a quick action on the same

Details of product:
AC-Samsung window AW182ZC
Date of purchase-08/05/2012
Home Town Acropolis Mall, Ahmedabad

thanks
parag pattnaik
mail id: parag.[protected]@gmail.com