[Resolved]  Sathya Agencies (P) Limited — negligence

I purchased a Godrej refrigerator on 2nd Jan, 2011 at Valasaravakkam Sathya Agencies. They said they would gift a Bombay dying Blanket and a Hot box as free. They didnt deliver those offer items when they delivered the Fridge to my home. When we called them, the response was very poor. They have also written at the back of the bill that the offer items will be delivered soon. Till now we have not received it. When we call the Customer care people, they refuse to answer us properly. Even we got the Manager's mobile no and checked with him. He told us to come to the shop to collect the gift. But when we went there we understood that he called us for striking out the things what he has wrote at the back of the bill or to take away the bill from us. Then he harshly said we will not deliver any offer/ gift items what we have committed. If they dont provide us what they assure, why the hell they make the commitment with us. Never and ever buy anything in that shop and pass this message to your near and dear ones. Let's stop them and there should not be anymore affected people like me because of their poor customer service.

Thanks,
Santha

Dear Sir,
I am a regular customer of M/S Sathya Agencies and purchased things from Tenkasi Branch.I have purchased one Microwave oven on[protected] but it is under faulty condition till date .No customer service personnel at Tuticorin, Tenkasi and Tirunelveli has taken to rectify the faulty unit.I have purchased the unit for Rs.10500/= but kept in idle condition for the past one year.I have requested for replacement but nobody is interested to hear my request but I am suffering lot due to non-use of the unit.I have contacted Sri.Devapiran of service Manager at Turicorin but his response is not satisfactory and he is not arranging for servicing the faulty unit.I have send e-mail to Sri.J.Charles Packiaraj, CEO, Sathya Agencies but nothing has happened to me.Since I am a retired BSNL officer, I have no other go except to pray for you.So I humbly request your goodness to kindly replace the unit immediately and allow me to be happy.This is my humble request.Thanking You, N.Velayutham, 21, Bharathinagar First street, Melagaram(P.O), Tenkasi-627802, tirunelveli dist.[protected]
Can My Request May be Heared By You, Even Now ?

I am a regular customer of M/S Sathya Agencies (Tambaram) since last 3 years, and I have purchased more than 10 products from the same showroom. I have ordered for a sony-32"led (model-w650A) on January 14th with the quoted price, and also I have paid the initial amount and approved for the finance through Bajaj Finance. Even after 10 days, they have not delivered the product. I have been visiting the showroom for more than 3 times to inquire about the product. But their response is very poor. I have never seen such worst customer service. And specifically they never called me and informed me about the product availability status also in the last 10 days. But today when I went to the Showroom, they said the product price has been increased in this week, and so I have to pay the increased amount or else get the refund. I have the receipt with me.I am ready to sort -out this issue with us.Else i don't have either option to go to court or any legal way...
my no; [protected]

Wrong commitment and negligence
I have ordered Samsung double door fridge from Porur Branch on 24th Feb 2014, I was promised that it will be delivered immediately, But even after 25/02/2014 morning 9am i haven’t received, All my call are recorded and when i spoke to the branch person he was telling that the scheduled van doesn’t have the RC papers and that is why its not yet delivered, and promised that he will make sure arrangements, They have gave any discount on it, after all that they asked me to pay for delivery charge, I accepted but still this happens, i am very frustrated, the promise what they gave me is not taken care……:( Worst customer experience i ever had in my life time, I am going to file complaint all over the internet and show how the customers are intelligent than business. and also will find time to file complaint in consumer court …….. :( All my calls are recorded so no issues for me

Thier customer service is so impressive and they won't do anything they have committed while selling.
Nice business ethics, I request all friends don't go and buy anything from sathya
Radhakrishnan, Coimbatore
Mob.[protected]