[Resolved] SBI ATM problem — Money( Rs.15000.00) withdrawing problem from a ATM (Digha, Purba Medinipur, W.B) on dated 30/06/2011 at 7.16 pm | |||
Myself Pradip Mohanty I am holding an account (Bank A/c. No - [protected]) in State Bank of India ,Dehurda branch ,Orissa. I was withdrawing money from a ATM (Digha, Purba Medinipur, W.B) on dated 30/06/2011 at 7.16 pm and 15000.00 Rs. was deducted from my account and I could not get any cash but I was received one ATM slip at the time o[censored]sing the ATM machine and clearly mentioned on slip that “unable to process”. Please find attached the soft copy of slip attached with this complaint request. I have launched a complain against this more than several times in SBI Dehurda branch & SBI Digha Branch as well as complain in SBI customer care in Web & SBI regional Head office Orissa over the phone. But nothing happened from the date of Incident (30/06/2011). I personally met with the Manager Mr. Goutam Sharkar (SBI ,Digha Branch) and Manager Mr. Amulya Ku. Maharana of the Dehurda branch, Orissa. But nothing happened from the date of Incident (30/06/2011). Both manager’s says" Forget that money ....we cannot do anything for you". Please note:- Mr. Goutam Sharkar (SBI Digha Branch, W.B) has told me that money transaction has been drawn from the account and your matter is closed But transaction time and ATM machine has mismatch with my proof (ATM Slip) & Bank proof. I have already requested him for camera checking. But they are saying camera has problem. Now if I try to call the manager of this branch he says” We cannot do anything for you & close this issue immediately. So please suggest me what to do??? Hope I will get the justice from you and you will take some actions as early as possible. Waiting for hearing from you… Regards Pradip Mohanty Address:- At- Chandipur, Po- Kakhra, Ps - Bhograi Dist - Balasore, Orissa - 756039 Contact No:- [protected] Email address:- pradip.[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
i am dhivya prabha and my account number is[protected]. 3 months before i got my new ATM card. i didnt make any transaction after getting that. two days before i tried to withdraw some amount from y account but i couldnt get that. but i can check the balance with the receipt from ATM machine. when i tried to withdraw amount, i got message for inconvenience and i am asked to report to the bank regarding this problem. as i am out of my city, i could not go to the branch in which i opened the account. i expect the solution for my problem as soon as possible. my mobile number is [protected]. my email id is dhatcha.[protected]@gmail.com. i tried to get customer care helpline which i got from ATM slip. but i did not get any response from those numbers. i was put on waiting for more than 10 minutes. i strongly demand the reason for this also.
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On 04th june 2012, I tried to withdraw 500 rupees four times. But on the second time, I did not get the money. Transaction no.: 1259, ATM ID: S1OA[protected]. However there was debit of 500 rupees from my account, I got SMS alert also. Response at the end of this transaction was "TRANSACTION TIME OUT". There was problem with ATM (IT WAS SLOW)
For first & third transactions done in morning and fourth transaction done in evening I got money. I got SMSs for these particular transactions. There was no credit for the second failed transaction till the evening of 04th june. I called customer care. They assured me that I would get the money back within 2-3 days.
On 07th june, I saw my net baking account, on which it is being shown that there were five transactions (WITHDRAWALS) in spite of only four (three successful and one failed). For the fifth withdrawal I neither got SMS nor there is a transaction number for the same on online banking account. There is a credit of 500 rupees back shown in my online banking account, with no transaction number. On 07th, June, I lodged a complaint to customer care, with ticket number AT[protected]. But I did not get my 500 rupees till now. On 10th, when I called customer care, they are not listening to me.
Now I do not have any hope from customer care people as usual.
Please look into matter and kindly solve the same problem.
Regards: Govardhan Dwarika Gupta
Mobile: [protected]
E-mail ID: [protected]@yahoo.com