[Resolved]  SBI Credit Cards — CUSTOMER SERVICE !!!!!!

Hi, I had taken SBI card in the month of june 2006, till september 12 th 2007, everything was going perfectly well.I made transactions worth 6.5 Lakhs and had a bulk of reward points . so On july 11 th i had contacted SBI customer care to redeem points. since then i had to experience the worst kind of customer services in my life. The word customer care doesnt suit !. i placed a request to get a chess board and Binacuolur and the advisor told that it will take some time for them to deliver the product, i accepted for that. but i never recieved the product, so i called the customer care again in the month of august, the advisor apolized for the delay and informed me that with-in one week i will recieve the product. But i didnt recieve any product. Then i contacted customer care and i was shocked to hear that my card was blocked, i was frustrated at the way the advisor Jennifer spoke with me. It was absolutely appauling service. i asked a simple question : what is a block and she became so furious and i had to loose my balance. she said that my card is blocked in the month of April and i cant redeem the points and renew the card as well. It was a surprise for me. she refused to pass the call to any supervisor, i was helpless. Again i had to call the customer care, i spoke with SriPal, he was very polite, he assured that the card can be reinstated and the block can be removed and he explained the procedure for that, and there was a small hope to continue my relationship with the bank.But suddenly the call got disconnected and i had to make a callback immediately, spoke with an advisor named Kavitha, she told that Sripal had simply documented that the call got disconencted and she said that nothing can be done in this regard, card cannot be reinstated and unblocked, again i was helpless because everytime i have to speak with a different person and have a different solution. There is no integrity in what the staff speak with the customer. I had a very good payment history, i never paid any late charges in the past 12 months.I had refered more than 70 customers to SBI, and i recieved an excellant customer service as a reward for being so loyal to SBI. finally i had to call the customer care again, i spoke with a supervisor named Neelima, she was very polite and understanding, she told that the case would be forwarded to higher authorities and wil be sorted out ASAP. she gave the reference number MQ[protected] . I got many calls from collection department, spoke with Shyam, he assured that if i make a payment minimum amount due then the bank can reinstate the card and remove the block, so i made a payment on 26th october and sending this email as per his directions. but nothing was done to resolve my query/complaint.As i was promised that they would resolve the complaint, I had made the minimum payments thrice which accounts to some Rs8500/ till april 2008.

I am not able to apply any Personal loan from any of the banks. I came to know that my name is listed in CIBIL and i will not get any personal loan due to low credit rating. So i was forced to go for a settlement/ closure. I paid Rs 32000/ on may 20th 2008 as per the SBI management's directions. I was promised that my name will be removed from CIBIL in 2 months. Till now my name is not removed. Atleast if they had explained me or kept me informed about the consequences or that they would not fix the issue, i would have gone for a settlement longback. Can we call this as a customer service? .In reality they have torchured me for 8 months for being a very loyal customer .

Venkata krishna T

(one of the victims of SBI credit cards)

card : [protected]