[Resolved]  Sheikh Jamil Ahmad — CLAIM OF COMPENSATION FOR NOT INFORMING THE DEPARTURE TIME CHANGE AND IMPROPER GUIDANCE BY THE OFFICIAL IN AIRPORT

DEAR SIR/ MADAM,

I HAVE SUBMITTED THE CLAIM REQUEST TO THE COMPANY THROUGH MAIL. TILL DATE I HAVE NOT RECEIVED ANY CORRESPONDENCE. THE SAME CLAIM I HAVE PASTED HERE. KINDLY MAKE ARRANGEMENT FOR THE CLAIM. THANKING YOU.

KALYANASUNDARAM B



CLAIM OF LOSS AND COMPENSATION

From

B Kalyanasundaram

Canara Bank

Shahganj, Aurangabad 431001



To

Chief Vigilance Officer, Air India Limited, 20th Floor,Air India Building, Nariman point, Mumbai 400 021.

and

Deputy Manager

Chatrapati Shivaji
International Airport
NIPTC, Sahar,
Mumbai 400 099.



Dear Sir/Madam,

I am Kalyanasundaram S/O Balakrishnan living in Tamil Nadu and working in Canara Bank, Aurangabad. I have been permitted for traveling through air. I have booked air tickets for myself, my wife Mrs Elavarasi and my daughters Miss Deekshitha (4 years old) and Miss Manshika (1 year old) from Aurangabad to Thiruchirapalli as follows:

Aurangabad To Mumbai by Jet Airways

Sl. No. From Date Flight Name PNR No. Depart.Time Arrival Time Ticket No Total Charges (Rs.)
1 Mumbai (Terminal 1) to Chennai 24.5.13 Air India (AI-342) JBKF1 21:30 23:20 [protected] to[protected] 23716
2 Chennai to Thiruchirapalli 25.5.13 JET AIRWAYS (S2-3798) JLYFYW 05:45 06:50 [protected] TO[protected] 13779


The Jet Airways (9W-2512) from Aurangabad reached Mumbai airport at 20:00. We are unknowingly gone to domestic airport Air India Terminal at 20:20. They have told that you have to go to International airport but they have not arranged any easy transport for us and also not informed to the concerned authorities about our arrivals at domestic airport. We have reached international airport Mumbai at 20:42. I went to counter but they have told that counters are closed prior to one hour of departure. We have already traveled in flight, we aware that normally close the counter 30-45 minutes prior to departure. The time change was not informed to us by any means. Jet airways from Chennai to Aurangabad via Mumbai (on 08.04.2013) messaged us about reaching the passenger by 90 minutes prior to departure. But Air India not informed us about the pre-closure of counters. I have requested them to allow us because we were with infant child. They have not accepted. We went to mini booking office, one officer told that you are eligible for booking in another flight in the morning for that you have to pay extra 2500/- as ticket fee. We told him to block the tickets. He also blocked the tickets (copy enclosed). After that we came again to domestic airport. They have not accepted this here and advised us to book fresh tickets costing Rs 36000/- or more. And they have canvassed us to book flight in cheaper rate flight. I have shown that blocked paper also. But he has not accepted and scold about the officer who blocked. What type organization this is? One is telling possible and another is telling not possible. Here the loss was Rs 23716/- for me.

After that I have booked the morning 05:50 (25.5.13) flight of GO AIR (G8-301) for Rs 27374/-. Also I have cancelled the tickets of the Jet Airways (S2-3798) fro chennai to trichy. Refunded only 9100.11/- (Loss was Rs. 4678.89). After reaching Chennai, I traveled by taxi because of children. Due to travel by taxi, I have lost again Rs 8500/-.

The following amounts will be reimbursed by my Bank:

1. Fare from Aurangabad to Mumbai (Jet Airways 9w-2512) Rs 14031/-

2. Fare from Mumbai to Chennai (Go Air G8-301) Rs 27374/-

Total Rs 41405/-

The following amounts were lost to me because of Air India (AI-342):

1. Fare from Mumbai to Chennai (Air India AI-342) Rs 23716.00

2. Fare from Chennai to Trichirapalli excluding refund (Jet Airways S2-3798) Rs 4678.89

3. Taxi fare from Chennai to Trichy Rs 8500.00

Total Rs 368 94.89

And also we have stayed in Mumbai Airport full night with infant and a 4 year old child. Mentally we have affected and got agony.

I request you to reimburse my losses i.e., Rs. 36894.89 along with a compensation for mental agony i.e., Rs. 25000/- in total Rs 61894.89/- due to the following reasons:

1. 1.Even though we have reached in time to the domestic airport terminal, they have not helped us to reach the international airport and not informed to the flight for arrival of the passenger to there in time. They have not accepted/helped our request since we are ordinary people not a famous one.

2. 2. Pre-closure of counters without informing to the passengers by any means like message or mail etc.

3. 3.One official blocked ticket in next flight and requested us pay extra 2500/- but another official refused to book ticket with extra payment of Rs 2500/-.

Once again, I request you to reimburse my losses i.e., Rs. 36894.89 along with a compensation for mental agony i.e., Rs. 25000/- in total Rs 61894.89/-.

Kindly inform the details regarding this claim immediately after receipt (Mob No. [protected], [protected] & Email ID: [protected]@gmail.com). Enclosed herewith the Tickets as mentioned above and taxi bills for your verification.

Thanking you sir.

Regards



KALYANASUNDARAM B