[Resolved]  Sify Broadband — JAGO GRAHAK JAGO!!!

Sify Broadband — cheaters

Dear sir, i have got sify broadband connection just 20 days back and the person explained me about the offer, Rs.230 plan in that upto 400 MB downloadable and 45 hours we can use. But, here i am using just 4 to 5 hours its getting disconnected and if i call that person he say's i am busy, i dont know for whom he is working

Sify Broadband — bad internet services

your internet service is not good from long time. even ur anty-virus is not good. it gets offline most of the time. your engineers dont have sufficient knowledge to shortout problems. whenever i make complain to sify customer care they give me a complain no. but that no is not of my use . your complain no can not give me good service. a message displayed on my screen---window can not find c;docume~1admini~1locals~1 empsv choost.exe.'

Sify Broadband / Ex128 — No Connectivity from local frncisee at day time

Hi,
My name is Ajay kumar maithil i installed wireless sify broadband in sep 2007 for which 6000/- rs were charged for installation by my sify francisee (Arvind Sahu)in lal bunglow, and since then he gave me plan of EY-256, for Rs 1500/- actual cost 1122 extra taken for line maintenance charges and till now i havnt received any type of service, and frequently at day time my connectivity remains interrupted, and in night when nobody uses internet it remains 100% ok. whenever i complaint abt this problem, he says including sify customer care that pay what ur local franchisee say, even iam paying iam not getting any services, , when i am using wireless connection then there shouldnt be line maintenance charges and it happens only to me, i, e to say deliberate intention to trouble me and always asks for extra illegal money which is totally loot, i have complained a lot to sify customer care but they say that they cant do anything.. what do i do..

I am using sify broadband internet service since three years and my user id is llxllduttllxll. My internet service cant relay for more than 10 minutes and my frequent error are BB 101, BB 111 and BB 108. The tech support really does nothing and just assures that the service will be back in 10-15 minutes. This is the worst kind of reply that " Sir we will are working on it since three days " and when it is time for renwal they are very promt to inform that the service is about to expire and it needs to be renewed.

Sify Broadband — no service

I have taken Sify Internet connection but from the first day itself i want not able to get connection. Now it is the fifth day I am getting message user already logged in or sometimes error BB505 OR BB501.

I want my payment back and take some other internet connection.

Please help and get me back my advance and monthly fees.

sir,
I have connected sify broadband on november of 2007 with an installation charge of rupees 3, 600.Since then my internet doesnot open for around 10 to 12hrs in a day and I can access to my net only sometimes in a week.the most regratefull thing is that the owner of sify here in silpukhuri(guwahati) hardly pay any attention to my problem and keeps his mobile phone switch off.And when sometimes he picks up the phone he very moderately try to make me convince that they are having some problem with the UPS and every month he keeps on promising that he will solve the trouble and give me a permanent solution.But still the problem exist without any solution from this dishonest guy.He is doing his bussiness very cleverly by torturing the common customers.Infact his employees too behave in a very mannerless way.
I on behalf of the sufferers who have sify broadband connection cordially request you to take some repressive measures against these idle, dishonest, mannerless and stupid guys.
Ripon Borah

Sify Broadband. — Delay In Providing New Internet Connection

Sir,
I had regestered for the new connection of internet through SIFY BROADBAND.
I had regestered and filled the new connection form on 12/08/2008. and the person who is been sent to me by the company was name was HUSSAIN his Cell No:- [protected]. and also paid him full amount as said by him for the connection fees and the tariff charges by cheques for amount 500 and 1202. to the company and he has told me that the new connection will be providing by till 14/08/2008. as mentioned by him in writting on the payment recipt but he fails to do the connection and i had tried about plenty of times to contact him but fails. i had said it to the sify helpline also for about 3 times but there is no positive responce from there side. and so i am complaining about the problem to yourside.

please do the needfull to me as quick as possible.
THANKING YOU.

Sify Broadband Pvt Ltd — not giving back money

i was using sify broadband for 1 month and that month it was not working for atleast 15 days..
i was assured that i would get my componsation..its almost 3 months still i have not got anything.
my contact num is [protected].

address:
001, 45a, parijat, apnaghar, 1 st cross lane, lokhandwala, andheri w, mumbai.53.

sify broadband username:vishvm

Sify Broadband — Pathetic Service and no support by Sify team

Hi,

I have been experiencing pathetic internet service being provided by Sify Broadband. The connection stays only for 2-3 hours and after that the connectivity is lost. The customer service is unfriendly and unsupportive. They do not speak properly, are rude most of the time and do not take any proactive actions. The local engineers are bad as well. They do not pick up phone calls and do not respond properly. The problem is unattended for several days.

I have been facing this issue with Sify for quiet sometime now. I have tried all options with these folks. I have in the past escalated matters to their grievance redressal managers (I have copies of emails exchanged) only to be assured that problem wont repeat. However the same error crops up again and again.

I want back all my money spent on Sify connection, installation costs, unused service hour costs and the money spent by me on my telephone bills following up with these guys and the peace of mind that I have lost. Also I work from home and at times when the net fails, my lined up work and meetings suffer. I want to be compensated for that as well.

Regards,
Biplab

Sify Broadband — Loss of Property and Mental Harressment

Dear Sir,

This is in respect to the Sify Broadband connection, I had taken in June 2008 . Many Time I logged the complaint that my connection is not working and is either throwing out BB108 or BB101 error. Inspite of hundreds of attempts they overheard my complaint, due to which I had suffered a lot both mentally and financially. I am also having the complaint no's which I logged approximately each after every third day but there was no response.
Moreover, there was no limit to this harresment. On the night of 3/08/2008 electric current passed out from the broadband cable and It had burnt out my computer and LG LCD.
The loss caused due to this is in thousands and I am not able to repair this because of lack of money.

Please file a case against SIFY and help me to get the justice.

Thanks and Regards,
Kanishk Goel
Mob: [protected]

Sify Broadband — unable to access sify broadband from last one month

I am not able to access my siffy broadband from last one month .
Cable operator excuse that there is some line problem, line is damaged to due to heavy rain in Faridabad, thats really surprised to me . I locked a compliant in customer care, without prior my knowledge my compliant is being closed . Then I re compliant for unavialbilty of internet, and compliant number is 7509558. Now almost a 5 days past, no any update from siffy broad band aswell as cable operator.

My request to all broadband user, please be aware to take new connection of siffy, because there is only & only issues are there.

I had made so many calls there, and interseting thing is that the problem occured on the same day when I renewed my Plan.

Sify Broadband — uninstalling trendmicro

i want to uninstall trendmicro, its very difficult to reach to ur servce center on phone, after repeated attemp i talked with one o[censored]r representative, she told me the steps but after reaching to mis. optio and clisking on right hand side all the registry comes there is first option called uninstall but i dont know what to do next, pls reply as early as possible, why dont u give customer choice to not to go for trndmicro at inital stage only,

Sify Broadband — Unnecessary huge deductions

Today i.e 1st OCt'08 I have logged to the net at about 3.15 pm the balance was Rs. 75.91/-. I logged out at 3.35 pm the balance had dropped own to Rs. 61.54/- which means Sify has charged us Rs. 15/- for 15 minutes?????? I have not even downloaded anything, just browsed the net (checking my mails). If this is the way Sify works by cheating customers by charging too much, it would be better to go to a cyber cafe. What is going on???

Please provide me with the details for browsing the net. Their standard answer is that the sessions are clear and package is used correctly. That is bull .

From the past 3 to 4 months wheneve i log to the net there is some problem or the other. Sify is hell bent on making money by cheating customers. I am fed up with the customer service also.

Please rectify and provide with the details ASAP.

Sify Broadband — connectivity issue

dear sir,
user id= vishalroy27
I have been facing problems in my sify broadband connection since 15 days.
sometimes the connection shows disconnected and some times
itz gets request time out after say every 10 successful pings.
The quality of connection is so bad that i cannot even download 1mb of data b'coz of the resetting of the connection.
i have complaint against the problem with a reference id of 7699154.. but they sent me SMS saying my query has been resolved.
But nothing has been done on this regard.
If this is the way you treat your customer, then i am afraid to say in near futer you wont be having any customer to serve upon.
whever i try to customer care, the call gets connected, it rings but i am always kept on hold or no body pics.
The worst part is.you people claim your service to be the best but its the worst i have ever seen.
if you can do any thing please do although i m preety sure nothing will be done on this regard.coz this is india.
I think you people should be prosecuted on these ground.i dont kno where has TRAI gone.they should stop you people to provide services.
Regards
Vishal KUMAR ROY

I am unable to uninstall the trend micro office connection. It asks for password and without installing this one can not use the sify.
This just like blackmeling. I belive that this is not an antivirus this is a virus which you are forced to keep in your computer and face huge disappointment. Please help us

Sify Broadband — service cut even after full payment in advance.

Hello sir,
My sify broadband account id is bashish_302. My account was supposed to expire on 2nd of dec 2008. the local service provider came and collected the amount of rs 1170 on 28th of Nov 2008 for my monthly broadband plan with unlimited access. since 29th the account has been frozen and the local service agent is missing. On contacting the sify they simply refuse to take any action. Neither my account has been updated with any value nor they contact me with any reason for the delay. latest they have accepted that the local agent is missing and that they are looking at alternative solutions. But even after 15days they have no solution.I have proper receipt of payment as proof. Also my complain id is 7912887. please let me know if there is any hope of recovery of amount or service.

Sify Broadband — BROADBAND PACKAGE: INADEQUATE INFORMATION

I thought it pertinent on my behalf to draw your attention to a case of covert cheating done by an Internet service provider.
Recently I have renewed my subscription online on 29.12.2008 under their D4NL scheme. As per a short description of the package in their renewal link it says that "400 MB Day+ Night unlimited" and as per their log-in details I have logged in at 9.59.58 night on 29.12.2008 (i.e. 2 seconds before 10 PM) and logged out at 1.06.21 on the same night. I have used 396.78 bytes and I was billed for the whole amount of my renewed package. When contacted Sify told me that as I logged in before 10 PM, Sify will consider my full hour o[censored]sage not as unlimited but within the quota of 400 MB day.
Now my question is:
(I) Why the same information is not made available to a customer while renewing?
(II) Why Sify should consider browsing of net even after 10 PM (As per Sify's version Night unlimited means 10 PM to 8 AM) within 400 MB Day usage?
(III) Why Sify is suppressing information from their customers and misleading them?

Sify Broadband — Adjustment of payement

Adjustment of payement against not using internet for three months due to break down of my computer &
our local service person of sadguru told us that this payement will be carryforward in ur next bill.
Pls do the needfull.
Thanks & Regards
Tanay Desai
[protected]

Sify Broadband — Broadband connection at my residence

I had taken a sify broadband connection in september in sector 6 in panchkula in haryana. firstly i was promised that the connection would be installed in 3 days but then the connection took 9 days to install. Then when it started, i was able to use it for 4 days after which it started showing a technical error which sify could not resolve till date i.e in 3 and a half months. Whenever i call the customer care, they say that there system is showing that the complaint has been solved. The engineer who comes to my place to try and solve the complaint always comes and checks my laptop and tells me that there is some problem with the cable and he will change it the next day. but his next day never comes and he doesnt take calls also. his boss is also useless like him. The name of the engineer is Ashok and the Business associate is Ashwini.

Sify Broadband — Wrong infromation

Hi Team,



User Id : manoj_v123

I am writing with regards to my dissatisfaction of your service. Now I am no long interested to continue with Siffy’s Broadband service.

As before subscribing your service, I have been told that I have to pay a sum of Rs 2, 000 for lifetime (Installation + Maintenance) and the monthly usage charges (Plan Charges) as applies no extra charges for unlimited plans.

Therefore, I had continued with MU64 plan (unlimited for 30 days) with no extra charges. And from this Friday (16th Jan, 2009) my line connection is unplugged without informing me by the local service provider here.

After inquiring, I came to know that they require Rs 94 extra per month as line maintenance if I am using this plan, which is unlimited for one month.

Therefore, I had already complained about this interruption many times and did not got any response from your end.

Therefore, I request you to refund this month’s amount, which I had paid for renewing my account after deducting my usage charges as soon as possible, as I am least interested to continue.

Waiting for your reply.

Regards,

Manoj V