[Resolved] Skoda Auto India Pvt. Ltd — PATHETIC CUSTOMER SERVICE-WANT MY CAR RETURN. | |||
To, SkodaAuto India Pvt. Ltd., A-1/1, M.I.D.C., Aurangabad, India Ref: Complain number:[protected] Dear Sir, As per below mail I have already informed to your Ahmedabad Director Mr. Jankar Solanki, Mr. Bhavesh (Employee of Ahmedabad, Torque Automotive Pvt. Ltd.) & Mr. Kalpit Vora (Workshop manager,Ahmedabad), that my car was Show room condition. Then also why is he (Mr. Jankar, Call received at 4.05pm from [protected]) asking permission to change AC's Climate controller & doing mental harassment to me repeatedly. Either by himself or by your customer care representative Mr. Sijwo (Exact name not able to identify). Received call from [protected] today at 4.25pm. Kindly do the needful as soon as possible and let my car return by Friday(Mr. Jankar said) as show room condition & also please stop doing mental harassment by Mr. Jankar Solanki. Thanks & Regards, Devendra Jain [protected] [protected] ----- Original Message ----- From: aman industries ( info ) To: [protected]@skoda-auto.co.in Sent: Thursday, October 21, 2010 4:39 PM Subject: Fw: Pathetic Customer Service - Want my car return ----- Original Message ----- From: aman industries ( info ) To: [protected]@skoda-auto.co.in Cc: saleshead.[protected]@gmail.com ; [protected]@yahoo.co.in ; torque.[protected]@yahoo.co.in ; service.[protected]@gmail.com ; markus.[protected]@skoda.auto.de ; rainer.[protected]@skoda-auto.cz ; michael.[protected]@skoda-auto.cz ; pavel.[protected]@skoda-auto.cz ; Ales.[protected]@skoda-auto.cz ; premysl.[protected]@skoda-auto.cz Sent: Thursday, October 21, 2010 4:25 PM Subject: Pathetic Customer Service - Want my car return To, SkodaAuto India Pvt. Ltd., A-1/1, M.I.D.C., Aurangabad, India Ref No.: Dealer name: Torque Automotive Pvt. Ltd., Ahmedabad, Gujarat, India. Duplicate Job card number (As original is lost by them): 2926 dated on 09/08/10. Car name: Skoda Octivia 1.9TDI LNK. Colour: Silver. Car Number: GJ 23 A 7527. Engine no. ALHE00726. Chassis no.: TMBAGJ1U94A024319 Dear Sir, My car was engrossed in water on 07/08/10 due to heavy rain. I called to Mr. Bhavesh and Mr. Rakesh on 08/08/10 @ your workshop, Ahmedabad. He informed me not to start car and inform to insurance company and take claim number & they will toe (break down) the car. The car was showroom condition when they toe the car on the same day. I called to insurance company. Claim number has been given. Claim number was:[protected]. Then car had been taken to your workshop and also I have give required documents like Original RC book, Original claim form, Policy zerox, Original Key etc. on 10/08/2010 at 2.45pm. Then on 11/08/2010 Surveyor Mr. Kuntal rao from TATA AIG – Gen. Insurance Co. Ltd. came for survey. He survey and said on phone, you will have to take back this claim as car is 100% ready. There isn’t any problem with A/C, heater, CD changer, paint damage, Sensor, Steering, and Wheels etc. everything is in working condition. Then I call to your workshop to send my car back. They give assurance to return my car in that particular week, but till 13/09/2010 I didn’t receive my car, after asking number of times in each week. So, I reached at your workshop on that date and I was shocked to see the condition of my car. It was totally damaged. Nothing was in working condition. After this much I get to know on 16/09/2010 and 23/09/2010 after receiving a letter from Mr. Kuntal Rao that even your company has lost original documents and so did not sent documents to insurance company. And so I got letter from Mr. Kuntal rao regarding missing documents. Now, I just want my car return any how asap. Yesterday I tried number of times to reach Gujarat Director Mr. Nirmai Sharma by phone, but he did not receive my phone. Before that I called to Mr. Jankar Solanki but he said he busy and will call later, Yet did not have call from him also. Today I talked with online customer service provider Mr. Deepak Mishra on [protected] and I just got complain number SAIPL – 10 – 10 – 02397. Kindly do the needful as soon as possible. Thanks & Regards, Devendra Jain [protected] [protected] Attachments: 1) Letter from Mr. Kuntal rao on 16/09/2010 2) Reg. AD from me to your company Torque Automotive Pvt. Ltd., Ahmedabad on 20/09/2010 3) Reg. AD of reminder letter of 20/09/2010 to your above named company. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Skoda Auto India Pvt. Ltd. — Pathetic Customer Service - Want my car return
To,SkodaAuto India Pvt. Ltd.,
A-1/1, M.I.D.C., Aurangabad, India
Ref No.:
Dealer name: Torque Automotive Pvt. Ltd., Ahmedabad, Gujarat, India. Duplicate Job card number (As original is lost by them): 2926 dated on 09/08/10. Car name: Skoda Octivia 1.9TDI LNK. Colour: Silver. Car Number: GJ 23 A 7527. Engine no. ALHE00726. Chassis no.: TMBAGJ1U94A024319
Dear Sir,
My car was engrossed in water on 07/08/10 due to heavy rain. I called to Mr. Bhavesh and Mr. Rakesh on 08/08/10 @ your workshop, Ahmedabad. He informed me not to start car and inform to insurance company and take claim number & they will toe (break down) the car. The car was showroom condition when they toe the car on the same day. I called to insurance company. Claim number has been given. Claim number was:[protected]. Then car had been taken to your workshop and also I have give required documents like Original RC book, Original claim form, Policy zerox, Original Key etc. on 10/08/2010 at 2.45pm. Then on 11/08/2010 Surveyor Mr. Kuntal rao from TATA AIG – Gen. Insurance Co. Ltd. came for survey. He survey and said on phone, you will have to take back this claim as car is 100% ready. There isn’t any problem with A/C, heater, CD changer, paint damage, Sensor, Steering, and Wheels etc. everything is in working condition. Then I call to your workshop to send my car back. They give assurance to return my car in that particular week, but till 13/09/2010 I didn’t receive my car, after asking number of times in each week. So, I reached at your workshop on that date and I was shocked to see the condition of my car. It was totally damaged. Nothing was in working condition. After this much I get to know on 16/09/2010 and 23/09/2010 after receiving a letter from Mr. Kuntal Rao that even your company has lost original documents and so did not sent documents to insurance company. And so I got letter from Mr. Kuntal rao regarding missing documents. Now, I just want my car return any how asap.
Yesterday I tried number of times to reach Gujarat Director Mr. Nirmai Sharma by phone, but he did not receive my phone. Before that I called to Mr. Jankar Solanki but he said he busy and will call later, Yet did not have call from him also.
Today I talked with online customer service provider Mr. Deepak Mishra on [protected] and I just got complain number SAIPL – 10 – 10 – 02397.
Kindly do the needful as soon as possible.
Thanks & Regards,
Devendra Jain
[protected]
[protected]
Attachments:
1) Letter from Mr. Kuntal rao on 16/09/2010
2) Reg. AD from me to your company Torque Automotive Pvt. Ltd., Ahmedabad on 20/09/2010
3) Reg. AD of reminder letter of 20/09/2010 to your above named company.
SIR I HAVE A SKODA FABIA RJ 19CB 4000 MY NAME IS BL LADHA AND I AM FROM JODHPUR RAJSTHAN INDIA.SIR I AM GET TIRED OF THE SERVICE OF SKODA WORKSHOP.SIR LAST MONTH 7-2-2011 I AM SENT MY CAR AT YOUR AUTHORISED SERVICE CENTRE AT BASNI JODHPUR AND DEALER IS JAI CAR PRIVATE LTD.SIR WHEN I SENT MY CAR FOR GENRAL SERVICE THAT TIME IS ALL FUNCTION LIKE, ( handbrake warning alaram.automatic central locking system, seatbelt alarm, and door warning alarm) ALL IS WORK PROPERLY.AND AFTER[protected] .I AM GOING TO TAKE BACK MY CAR AT[protected] AT 3 15 P.M AND THAT TIME I AM CHECK MY CAR AND I FOUND THERE IS NO ALARM AND WARNING TONE IS WORKING SO I SAID THE SERVICE CENTRE BRANCH MANAGER THEN HE SAID TO ME THAT THERE IS NO FACILITY LIKE WARNING ALARM AUR HANDBRAKE ALARM IN THE SKODA FABIA.THEN I AM SHOW HIM THE USER GUIDE THAT IS COME WITH THE CAR.BUT AFTER THAT HE IS SAID ME THERE IS NO FACILITY IN PRACTICAL THAT FACILITY IS ONLY IN WRITTEN IN BOOK.BUT SIR BEFORE I GIVE MY CAR AT SERVICE CENTRE THAT TIME IS ALL FUNCTION WORK PROPERLY.AND HEGIVE ME BILL AND SAID PAY IT AND TAKE YOUR CAR BACK AND HE SAID I AM NOT REPAIR YOUR PROBLEMS.BUT SIR THIS PROBLEM IS CREATED BY YOUR STAFF AND I AM NOT LIABLE FOR THIS SO SIR PLEASE TAKE ACTION AGAINST IT.IF YOU NOT TAKE ACTION AGAINST IT THEN I HAVE TO GO TO THE CONSUMER COURT AND FILE A CASE AGAINST THE SKODA AUTOCARS PRIVATE LTD.AND PLEASE REPAIR MY CAR WITHOUT ANY CHARGE.I AM COMPLAIN ONLINE PREVIOUSLY 3rd TIME.SO SIR IF THIS TIME MY PROBLEM NOT GET SOLVED THEN I HAVE TO GO TO THE COURT AND AFTER THAT I AM NOT LIABLE FOR ANYTHING.THANKYOU MY CONTACT NUMBER [protected]
Against Skoda’s Unethical Conduct
Dear Fellow,
I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.
I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .
I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.
Await your revert and support to reclaim what is rightfully ours.
Prateek Agarwal
[protected]@rediffmail.com
Dear Fellow,
I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.
I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .
I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.
Await your revert and support to reclaim what is rightfully ours.
Prateek Agarwal
[protected]@rediffmail.com
To,
SkodaAuto India Pvt. Ltd.,
A-1/1, M.I.D.C., Aurangabad, India
HELLO MY DEAR MYSELF SIDDHARTH GUPTA HOLDING SKODA RAPID DL 10CC 1111 N M FROM DELHI N HAVE PURCHASED ONLY 3 MONTHS BEFORE DATS IS ON 28 FEB 2012...FROM JAI AUTO MATHURA ROAD BUT M FACING LOT MORE PROBLEM WHILE DRIVING THIS CAR N HAVE VISITED UR SERVICE CENTRE IN MOTINAGAR THAT FAHREINNEIT I HAVE TWICE AT THERE BUT MY PROBLEM HAVE NOT BEEN SOLVED YET .WEN I WENT THERE UR EXECUTIVE NAMED JAWED IS TALKING SO RUDELY AS THEY DONT TO SOLVE THE COMPLAINT ...AS MY CAR IS RUNNING ABOUT 200 KM IN FULL TANK DAT IT WAT IS THIS SIR N PROBLEM FOR CAR WIPER IS NOT WORKING ...GEAR NOISE IS TOO HIGH SIR I[censored] CAN SOLVE MA PROBLEM THEN LEMME ME ASAP OR ELSE SHUD HAVE TO FILE A CASE AGAINST THIS THAT ON NET UR WEBSITE IS SHOWING AN AVERAGE FOR MAX 16 BUT MY CAR IS GIVING AN AVERAGE OF JUS 7-8..WHAT IS THIS .
N ILL HOPE U ILL B BACK TO ME ASAP N M WAITNG FOR UR REPLLY
THANKING YOU
SIDDHARTH GUPTA
[protected]
SkodaAuto India Pvt. Ltd.,
A-1/1, M.I.D.C., Aurangabad, India
HELLO MY DEAR MYSELF SIDDHARTH GUPTA HOLDING SKODA RAPID DL 10CC 1111 N M FROM DELHI N HAVE PURCHASED ONLY 3 MONTHS BEFORE DATS IS ON 28 FEB 2012...FROM JAI AUTO MATHURA ROAD BUT M FACING LOT MORE PROBLEM WHILE DRIVING THIS CAR N HAVE VISITED UR SERVICE CENTRE IN MOTINAGAR THAT FAHREINNEIT I HAVE TWICE AT THERE BUT MY PROBLEM HAVE NOT BEEN SOLVED YET .WEN I WENT THERE UR EXECUTIVE NAMED JAWED IS TALKING SO RUDELY AS THEY DONT TO SOLVE THE COMPLAINT ...AS MY CAR IS RUNNING ABOUT 200 KM IN FULL TANK DAT IT WAT IS THIS SIR N PROBLEM FOR CAR WIPER IS NOT WORKING ...GEAR NOISE IS TOO HIGH SIR I[censored] CAN SOLVE MA PROBLEM THEN LEMME ME ASAP OR ELSE SHUD HAVE TO FILE A CASE AGAINST THIS THAT ON NET UR WEBSITE IS SHOWING AN AVERAGE FOR MAX 16 BUT MY CAR IS GIVING AN AVERAGE OF JUS 7-8..WHAT IS THIS .
N ILL HOPE U ILL B BACK TO ME ASAP N M WAITNG FOR UR REPLLY
THANKING YOU
SIDDHARTH GUPTA
[protected]
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KUN AUTO PRIVATE LIMITED — PATHETIC SERVCE
I purchased a Hyundai Accent Executive car from KUN AUTO COMPANY PRIVATE LIMITED, C-48 II Avenue, Anna Nagar, Chennai – 6000 102 vide Tax Invoice No. ACC[protected] dated 04th Oct-2008.Registration No. TN22 BX 2243
As a CUSTOMER, I have been having my bitter times since the day I decided to buy this car from KUN Auto.
1. As I finalized my decision to buy the Accent Executive, the Sales representative from KUN Auto promptly came home the same day to collect token advance of Rs.10, 000 on 15th Sep-2008 vide HDFC Cheque No. 244460 dated 15-Sep-2008.
2. Full & final settlement was made on 23rd Sep-2008 for Rs.567, 098 (Rupees Five Lakhs Sixty Seven Thousand Ninety Eight) vide Cheque DD No. 880112 dated 18-Sep-2008.
3. The KUN Sales team was very frequently visiting me till the full & final payment was made. After getting the 5.67 Lacs Cheque, I did not hear from them at all. It was me who was making calls everyday.
4. The refund of my Rs.10, 000 happened only on 22nd Oct-2008 after a dozen calls & four emails from my end. Exactly after a month!!!
5. I took delivery of the car on 03rd OCT-2008. I was given an Invoice on 20th Oct-2008 for Rs. 563, 021 (Including Accessories, Insurance & Life Time Tax). Now I am chasing KUN staff to ask what the difference of Rs. 4077.00 for? Now as a CUSTOMER, is it not my bare minimum right to check?
6. Should I presume that KUN is playing a foul game with me! What has happened to my difference of Rs. 4077.00?
7. Finally the biggest concern is the RC Book. I took delivery of the car on 03rd Oct-2008 and till date I have not received the RC Book! It is almost TWO months now & I am getting all the excuses from KUN.
For your kind information, I am HYUNDAI CUSTOMER since 2004. Before this I owned a Hyundai Santro Xing XP, KA05MB 7225. Engine No. G4HD4E17248, Chassis No. MALAA51HR4M514372. You may please check & confirm this.
Now as a CUSTOMER, may I request your intervention to check on why the customer service is so bad from KUN AUTO? If this I the way the Customers are treated, I am afraid that the brand will have a bad image.
I know for sure, Hyundai is a very good brand who is always Customer Centric. Should you need any information, please feel free to revert back to me on the details mentioned below.
Appreciate if you could investigate this matter and assist me on this at the earliest.
Thanks & regards,
L.Srinivasan