Skoda India Complaints & Reviews

A SKODA LAURA
last year i had got my ac and horn changed but it was not working properply even then .now i have purshased a another company horn for my car, i cant afford the AC myself now.My car was underwarranty when my AC STOPED working,it is not even 1 year that i got my ac repaired,now again its not working ,i wish they would kindly change my ac as it is a manufacturinf defect,this would not change a good image of the company. i hope company want play a fraud,pplease check my details and allow me to change the AC.for our concern.

Skoda has the worst service network in India. I have heard stories from my friends that their service centre guys exchange working parts with faulty ones and make you pay for it. I have reasons to believe that the service centre changed air-conditioning parts during routine service.
Please review another true story from Mr. Sameer Desai (Please feel free to contact me at [protected])
Skoda Laura - L&K Automatic, 2008 model. 50,000 km+. Registration No. MH12 EM 8865.
What started with an air-conditioning problem a year months ago has now become an electrical problem. And a major frustration.
For the air-conditioning I was compelled to spend Rs. 85,000 to replace the compressor & condenser, for no fault of mine. Though I have paid and got it changed as per recommendations of Europa Motors' General Managers Mr. Atul & Mr. Dani, on investigation & in discussion with them I find that Lauras have a fauly compressor & condensor in the first place. Not my usage fault. But manufacturing fault. Yet I have had to pay for it.
And in all this I have had to leave the car in their garage for more than 10 days in first instance.
Now, while changing the condenser & compressor I also informed Europa Motors of an airbags fault problem and that the dickey was not opening from the central switch. They were supposed to complete this work during the course of my air conditioning work. However, for whatever reason on their side they did not complete this & sent the car back. They later informed me that the some part in the dickey & left hand side seat belt itself needs to be replaced completely, and asked me for an advance of Rs. 5,000. In cash, I made this payment.
After several follow-ups on the status of the parts, I finally got a 'date' for the replacement of these parts. This date was last Friday, 11th June'10. I sent my car at 9.30 am on the specified date for these 2 parts replacements.
Since Friday morning till the time of my writing this email I have still not received my car. I have made several frustrating calls to almost everyone at Europa Motors. My final request to them is to return my car as is, even without the part replacements.
I am a professional. I need my car for meeting my business commitments. I do not understand how Europa Motors can be so in-sensitive & so unprofessional & detain my car. Do I have any legal recourse to getting my car's possession.
I am the person who has paid the advance. I am the one who has paid Rs. 85,000 for all the repairs.
Why is my car not being returned to me?
Regards,
Sameer

Dear sir,

this is a very BAD experience to let you know that i booked fabia classic 1.4 (c beige) by giving a token 1L on 19th may and rest full payment Rs. 5.65L on 27th through RTGS transfer. i told from one of your sales person who was in contact with me, (precisely i was calling him) Mr. Abhishek from Asset Auto India Pvt Ltd., that i ll get the car on 1st of june. (I spoke about the date on 19th may only.)
On 31st in the morning he called n said that the car is not available with the dealer and asked me to go for any other one.
Mr. sardarji (MD) promised me that he will return the money within half an hour at 2.30p.m. on 31st may. I then went for an another car dealer and gave him cheque for a new car as an advance. even Yesterday my wife went to the asset india and asked for transfer the amount to my bank account, as from asset i didn't got my money back in any way till afternoon on 1st june. the accountant told that she has no right to transfer funds but she ll issue the cheque in my favor and their account is in ICICi bank. considering the transfer time i gave her my icici bank account no and asked for the cheque. she told my wife she already has deposited the cheque in my a/c at 2.p.m. i checked in the night but it was not credited to my A/c.
Now my cheque has come for clearing and till this time 11.30 they have not deposited the amount. when i spoke abhishek he told me that they r waiting for our mind to change and we can go ahead with them for a new car.
what bout the interest of money i paid? is this the service? Is this the way to speak with people from SKODA?
i ll be thankful i[censored] ll revert back and take any action .elsei think its a bad start for skoda in the increasing car market.

SUMUKH S. GIJARE
Pune
[protected]
[protected]

I had purchased Skoda Laura in October 2008. After initial hiccups, last month I sent the car for servicing at JMD Nerul, Navi Mumbai. When I went to pick up my car the interiors of the car was soaked in water and emitted foul smell. The service center attendant assured me that the smell will vanish in few days, but it never did. Each time I complained about the same with JMD Nerul, they just kept on repeating that the smell would vanish and they couldn’t do anything for it. So fed up of it, I decided to sent my car to JMD Bhandup for second servicing where they told me that they will have to change the air conditioner compressor. Now hardly few weeks after changing the air compressor and the air conditioner has stopped functioning completely and the indicators show engine malfunctioned.

Since then I have sent the car twice to JMD Bhandup and still they are unable to rectify the problem and worse I believe they don’t even know what the exact problem is.

Skoda Auto must understand that though they have great cars to offer, their after sales service is pathetic. In a nutshell there has been a total breakdown of Skoda After Sales Service every in India which is evident of the numerous complaints by Skoda car owners in almost all blogs. As a customer I am being harassed to the maximum due to the laziness and utter unprofessionalism and disregard for the customer by JMD Skoda.

Dear All

I have skoda Fabia its the worst car i hv ever bought. i have faced following problems

1) Engine Missing
2) A/c Blower problem
3) Car Vibration on idling and few more issues are there with the car.

Till now i hv got many parts changed and now i'm tired of getting all the parts changed and to give this car back to skoda, i would like to request all the people facing problems with skoda fabia to join hands and file case against them so that we can get our hard earned money back from skoda, if anyone of is interested in filling a case against Skoda india please get in touch at
[protected]@gmail.com

Dear Sir,

I bought Skoda Laura 1.8 TSI Petrol in 29th Jan 2010 Bearing No. HR 26 BB 1637. I drove the car Hardly for 1600 KM in 3month and on 25th April I had problem in Clutch Plate. When I took it to work shop I was told that probebly clutch plate has wornout but it is not available in entire Delhi&NCR. I was given date of delivery by 30th April. On 30th April I was told that Clutch plate has come but Skoda Engineers have recomonded to Change the drum also, which is not available in India itself. The car will be Deliverd on 5th May. On 5th May I was told that It will take 15 days for drum to come, however Skoda has allowed us to Deliver the car immediatly after changing just Clutch Plate and Drum can be Changed later. To my surprise when I went to service centre on 6th, I was told that the Cluch plate which has been orderd/Recived is not the one which is required. Now as usual this clutch plate is also not available in India so it will come only on 12th/13th so vehicle will be deliverd by 14th.

I want to Know from Skoda officials via this forum that if nothing is available in India than Why they Sell Vehicle in india Cheating Cutomer for their Hard Earned Money. If the company will take any action to Dealer for such type of Negligence and Casual attitue. I request this Forum to take up this with skoda. If Skoda will pay me for the Harraesment Given to me.

Regards

Ajay Nashikkar
[protected]

KIND ATTN:
TO WHOMSOEVER IT MAY CONCERN,

With reference to my car bearing registration no: MH 16 R 5292., I MR.KANKARIYA, owner of the above said vehicle is really unhappy with the service of the dealer named : SKODA,EUROPA AUTO,(PUNE).
THIS IS WITH REFERENCE THAT I HAD GIVEN MY VEHICLE ON THE 7th OF APRIL 2010, FOR PROBLEMS WITH THE VEHICLE.
APPARENTLY I GOT THE VEHICLE AFTER 20 DAYS, WHEN THE DEALER PROMISED THAT THE VEHICLE WAS WELL DONE, TRUSTING THE DEALER BECAUSE OF HIS ASSOCIATION WITH SKODA AUTO (I) PVT .LTD I TOOK THE DELIVERY OF THE VEHICLE AND THEN HAD SEVERE PROBLEMS WITH IT.
THE BRAKES DID NOT WORK PROPERLY WHICH IN TURN WAS A RISK TO MY LIFE,
ON CONTACTING THE DEALER ON THE VERY SAME DAY I GAVE THE VEHICLE BACK TO THEM FOR THE PROBLEMS I FACED, I WAS PROMISED TO GET THE VEHICLE BACK IN 2-3 DAYS TIME WHEREAS, IT TOOK NEARLY 12 DAYS TO FIND THE PROBLEM.
THE VEHICLE WAS SOLVED AS PER THE DEALER BUT IN TURN AM NOT HAPPY WITH THE PERFORMANCE OF THE BRAKES, MEANWHILE I GOT TO KNOW THAT THE AC WHICH WAS WORKING FANTASTICALLY BEFORE WAS NOW NOT WORKING AND ON ASKING THEM I WAS ASKED TO CHANGE THE AC COIL(COSTING AROUND 23000/- APPROX)
I AM DEEPLY HARASSED BY THIS SERVICE DONE, YOUR PEOPLE ARE NOT EFFECIENT AND DO NOT KNOW HOW TO DEAL WITH THE CUSTOMERS.THEY ARE NOT AT ALL BOTHERED AND ARE JUST WANTING TO REPLACE EVERY PART OF THE VEHICLE WITHOUT PROPER DIAGNOSIS.I HAD NOT EXPECTED SUCH KIND OF WORK FROM THE GERMAN ENGINEERING PEOPLE.

I ON THE OTHER HAND ALSO HAVE SPOKEN TO THE TOP EXECUTIVES AT THE SERVICE CENTER (MR.PRASHANT DANI), AND MANY OTHER PEOPLE BUT AS SAID THEY ARENT CO-OPERATING WITH US. I[censored] HAVE A LOOK AT THE CAR U MAY REALISE THAT THE CAR WAS NOT EVEN WASHED BEFORE THE DELIVERY.
I AM VERY MUCH UNSATISFIED WITH THE SERVICE AND THE PROBLEMS YET EXIST, I WILL FOR SURE NOT ADVISE OR RECOMMEND ANY ONE A SKODA CAR.
I HAVE FACED ENORMOUS TRANSPORATAION PROBLEMS FOR ONE MONTH .
THE DEALER IS YET NOT READY TO DO THE NEEDFUL I REQUEST A PERSON FROM THE COMPANY TO KINDLY COME AND CHECK THE VEHICLE AND SOLVE MY PROBLEM, FAILING TO WHICH I WILL HAVE TO FORWARD THE MAILS TO VARIOUS CAR SITES, AND THE COMMERCE MINISTRY, DEPT.OF CONSUMER WELFARE FORUM.
I HOPE YOU WILL TAKE ACTION AND MY PROBLEMS WOULD BE SOLVED,

YOURS TRULY,
MR.KANKARIYA. my mobile number is [protected]

I own the fully loaded & Automatic Skoda Laura L&K (Black Magic Colour) car no. MH41-C-3030. I bought this misery in the August of 2007 for a whopping Rs. 18.28 Lacs (outside Octroi).
Presently I am driving an Oven. My car ambient temperature indication shows 54-55 degrees Celcius during the Day (photographs available) and 44 degree Celsius during the nights. Did you know that Skoda gave you a Sauna system free in its Car! I did not know!
The world and its mother know how lousy an air conditioner the Laura has. As it is, a normally functional Skoda AC does not cool unless you set the temperature to 16-17 degree Celsius. Moreover amongst hundreds of warranty failures of the Skoda ACs reported, my car AC decided to give up the day warranty ended. The replacement cost is approximately Rs. 95000
This was after 3 various earlier warranty claims that I had availed in the first 2 years of buying this misery. Once for an electronic gadget (approx Rs. 45000) that always kept the emission alarm on and put the car in safe mode, next for the steering gear which locked the steering (approx Rs. 65000 + life risk) and 3rd for the Turbo replacement (approx Rs. 120000).
If you think the snail is slow then you have surely not met Skoda warranty Service. In my 3rd warranty claim of the Turbo I was without a car for 1.5 months. If I put together the time my car remained at Skoda service centres for warranty problems, it totals up to 2.5 months in 2 years. As my bank loan is only 8 lacs with an instalment of Rs. 26000 per month, I have paid Rs. 65000 to the bank when I had no vehicle in my hand. At the same time I had to pay approximately Rs. 50000 to rent out another car in those 2.5 months. Be warned, these losses are not covered by warranty.
On one occasion my car smoked in the middle of the Kasara Ghats (between Nasik and Mumbai). I thought I would soon be barbequed so I jumped out of the car. Fortunately the car was only smoking and not on fire. I had to catch a flight from Mumbai but I was instead peddling my way down the Ghats of Kasara. The Skoda Toeing service (from JMD) picked up the car and fixed some problem which they said was with the AC.
In short SKODA has given me a totally defective piece with repetitive manufacturing defects burning my time, money and heart. I am not the only one here! If you still want some more proof, just google “skoda complains” or “skoda problems” and there are over 300 complaints on government website, apart from team bhp etc.
If you still want to buy a SKODA you are one of the following:
1) Suicidal
2) Fatally Masochist
3) Have a hefty life insurance
4) Like drilling holes in your own pocket
5) Have more money that one can spend
6) Time has no value
7) Love banging head on the wall
8) Share holder of SKODA AUTO
9) Clueless with no information gathering capability
10) Got a “friend (??)” or a “well-wisher (??)” (you know what I mean!)
If you have recently bought a Skoda you have an option to quickly get rid of it or test your patience like me but please don’t misguide your friend to buy one.
A friend told me, “the meaning of word SKODA in Czechoslovakian means “BAD.” Now what more hints do you need?
Vineet Majgaonkar
Managing Director
Armstrong mbp Ltd.
www.armstrongltd.com
e-mail: [protected]@armstrongltd.com
mobile: [protected]

It was a dream car. I was so excited to finally get my hand on the Superb, after waiting for so long. And initially it lived up to its expectations. It rode smoothly, was full of features, and everything I was expecting it to be.

Then reality struck. One day while I was driving the car on the highway, enroute to Lucknow, the car suddenly stopped !! Can you imagine a Rs. 22 lac car, which is just 6 month old, stopping.

And the way it stopped was also extremely dangerous. I was speeding on the highway, and all of a sudden the gears are jammed and the car is out of control. I was lucky that it was early in the morning and there was no traffic, or else I would not have lived to tell the tale.

And then the ordeal started. I was initially not so angry. There might have been some issues. But the response of the Skoda officials made me realize that the company is not geared towards listening to its customers.

I researched the net, and It seems that it was a common problem !!! there were atleast 3 more cars that had suffered the same fate before me. I mean exactly the same fate.

It also means that the company knew the car has a defect and a potentially fatal defect at that. And the company chose to do nothing about it is so galling. My life means nothing to them.

And now all they are saying that we will extend your warranty by six months and we are sorry. I am not risking my life by getting into that car again. I hope this forum enlightens some more perspective customers. And if you are already a Skoda customer, may luck be on your side and god help you.

I purchased skoda octovia from my friend in good condition on 1/4/2008 TN09AE3667.when my driver started the car all of a sudden both the air bags bursted out this was on 15/11/2008.we informed the insurance company & skoda company about this incident immediately.
20/11/2008 company asked me to give the car to service center gurudev motors.after three months they said the air bags were tampered.it was a lie cos the insurance surveyer went and inspected & said that it is a manufacturing defected through a letter.we gave 2 notices but no reply,so we filed damages suit in HIGH COURT of TAMIL NADU.no proper reply at all.skoda company has useless customer service.till date my car is with them only nearly 18months.i have got a great loss,was under depression due to this,could not concentrate in my work and lost my job.i am in such a mental agony.hope atleast you will help me out from this car problem.

Respected Sir / Madam,
I am a proud owner of a Skoda Octavia since 2005.
its been a long journey and a tough one too but i appreciate the car's endurance power.
the two main reasons why i bought a Skoda was its sturdiness and the economy factor and i must say i was not let down.
I live in Ahmedabad and when i bought the car your dealership was with Cama motors and after some years it was given to torque motors
i thought that this must be for the benefit of customers but no i was totally wrong.
your new service station does not only charge us the sky but after doing that also their work is way below satisfaction
i am DISAPPOINTED.and thats the least to say
my tale of problems began when every time my car went for a service the bill was never below 30,000/-
and after that also the car never functioned totally smoothly
Since last 5 years i must have paid 4,00,000/- just for the services and repairs of my car and as you know sir this is no small amount- i can even buy a mid-size car with that money and a brand new one for that matter.-in case you have any doubts you can have your past records checked and see for yourself that this is no exaggeration.my car number is GJ-2-AC-7569.and i repeat i am from Ahmedabad,Gujarat, India.-and i am not the only one who is dissatisfied with this service station. I can provide you with a list of all the harrowed customers of torque.
the second car that i own is a maruti swift and as you know that maruti stands no comparision against skoda but still the way they handle their customers problem makes me feel like a royalty.as far as customer satisfaction goes skoda needs a lesson or two from Maruti.
and still i was happy with the car- but this time i just paid 31,000 Rs as service charge a week back and my car did not start 3 days back
i got the battery checked which is working fine but still the car didnt start and admist all this your executive calls me to ask if i am happy with the service and i tell them the story as it is and ask them to send a mechanic but i just demanded that as its just been a week i should not be charged the breakdown charges on moral grounds.
but i forgot that moral grounds apply only to people who have MORAL and Torque motors is definately not one of them.
they said i will be charged and so i asked them for the email address to complain and they didnot even hesitate once and asked me to complain whatever i wish as if they were confident that my complains will land on deaf ears---and i fear that this is true.
pls prove me right and prove my fears wrong.PLEASE.
i could have gone to the press/court/consumer court with all this but i did not want to taint the cars name and fame as i still love that car a lot
its not the car i have problems with-its with torque motors here in ahmedabad, Gujarat-India.
looking forward to some action from your side...
hoping
VEERAL.
[protected]-my phone number

sir
eight months ago the compressor was replaced under warranty and again the compressor failed not even one year . according to then vehicle warranty is expired ,even the vehicle warranty is expired the compressor was fixed recently atleast worst come worst it should work for one year but failed .what iam supossed to do so that they replace it under warranty note this is the third compressor for the vehicle within three years my contact number is [protected]

From: G.P.Rastogi [mailto:[protected]@airtelmail.in]
Sent: Tuesday, March 09, 2010 8:59 AM
To: 'roman.[protected]@skoda-auto.cz'; 'reinhard.[protected]@skoda-auto.cz'
Cc: 'Sudhir, Srinivas'; 'Syed, Yaser'; 'Agrawal, Shrivatsa'
Subject: RE: Valuable Feedback from on Pathetic After Sales Customer Service of Group Company SKODA INDIA

Dear Roman Havlasek / Reinhard Jung,

1) I am awaiting your reply on my concerns.

2) As is evident from the reply of Skoda India, instead of admitting their fault and utterly unprofessional work done and attitude of the dealer repeatedly , they have not taken any action against the dealer, have
joined hands together in pinpointing the blame on the customer on a flimsy issue that also for the third time, ignoring the repeated mistakes committed earlier two times. Rather than helping the customer, the entire
attitude is to how to 'blame' the customer and get away from their own responsibility and accountability.

If this is untrue, I would like to know what action has been taken against the concerned officials and the Giriraj Motors Service Manager Mr. Imran. What is the assurance that in future I will get a good
service from them and will not have to go to them repeatedly for the same job. That they will not disconnect my phone calls and will not keep the car every time in Workshop for more than one week. That
the car's Electrical Systems not fail again. CAN ANYBODY GIVE ME THIS ASSURANCE.

3) Here are some other blogs against the specific dealer 'Giriraj Motors' for you to think about. Can so many consumers be wrong or one or two of your 'officials' in Skoda India and Giriraj Motors can be right :

http://www.consumercomplaints.in/complaints/giriraj-motors-pvt-ltd-gurgaon-c2294...⇄
http://www.carwale.com/forums/viewthread-4256.html
http://www.mywoes.com/complaintdetail.asp?complaintid=7800
http://www.consumercourt.in/car/4876-dangerously-inefficient-car-skoda-fabia-roa...⇄
http://ndtvauto.carwale.com/Forums/ViewThread-15156.html
http://www.financialexpress.com/news/skoda-told-to-replace-faulty-car-or-pay-rs-...⇄

4) Do you also want me to publish this entire correspondence with your Board of Directors on these Blogs, create a 'Do not Buy Skoda' page on Facebook / Orkut and putting all these blogs on it and approach Court
of Law for Legal Remedies.

5) I am a proud owner of 'Skoda Brand Car' and want to get good service henceforth, therefore I am pursuing the matter with you, seeking your cooperation in getting the issue resolved.

Regards,
GP Rastogi



From: G.P. Rastogi [mailto:[protected]@airtelmail.in]
Sent: Monday, March 08, 2010 7:35 PM
To: Agrawal, Shrivatsa; roman.[protected]@skoda-auto.cz
Cc: Sudhir, Srinivas; Syed, Yaser; martin.[protected]@volkswagen.de; reinhard.[protected]@skoda-auto.cz
Subject: Re: Valuable Feedback from on Pathetic After Sales Customer Service of Group Company SKODA INDIA

Dear Roman Havlasek,

The below mentioned below totally unsatisfactory reply further confirms my complaint on unprofessional conduct of Skoda India and its dealers.

Please consider the following facts I had mentioned in my original email which have been unanswered, instead I am being blamed :

1) The Car's Electrical Systems have failed for the THIRD TIME. In the third time they are blaming me for tampering with wiring.
Why did it FAIL FIRST TWO TIMES. Why my car had to go to the same Giriraj Motors TWICE for the same job.

What is the reliability that the electrical systems which have failed THREE TIMES WILL NOT FAIL AGAIN ?

2) Why do they keep the car in Workshop for 5-7 days for every time I claim insurance. Is it not a very long IDLE TIME ?

3) Why did Griraj Motors Service Manager and their Service Representatives, Jasvinder repeatedly do not take my phone calls,
they disconnect the calls when I call them on different times.

4) Even on Complaining to Skoda India Headquarters everything, they also gave me a ticket no, and on contacting them again and
again I did not hear from any Skoda India official. Why do I had to escalate the matter to Skoda Europe.

5) Like me there are several other frustrated Indian customers. To verify yourself, please refer to these blogs :

(a) http://www.consumercourtforum.in/f61/service-skoda-octavia-3581/

(b) http://ndtvauto.carwale.com/Forums/ViewThread-10880.html

(c) http://www.consumercomplaints.in/complaints/p-d-prasad-amp-sons-pvt-ltd-c285916....⇄


PLEASE ANSWER THESE QUESTIONS, if you are serious about building Skoda and Volkswagan as a Quality Brand in India.

Regards,
GP
2010/3/8 Agrawal, Shrivatsa <Shrivatsa.[protected]@skoda-auto.co.in>
Dear Mr.GP,


At the very outset we would like to thank you for patronizing our product and apologise for the inconvenience caused to your good selves due to concern with your vehicle bearing registration no. HR26AW4508.

We would like to draw your kind attention towards the fact that the vehicle electrical system is malfunctioning due to tampering with the wiring system. The same is evident from the attached photographs showing the tampering with the vehicle wiring system and fuse box.

Please be informed that we do not recommend for the fitment o[censored]nauthorized accessories by tampering of the wiring system as it may lead to frequent malfunction of the entire vehicle electrical system and in extreme case may lead to short circuit. Moreover, as per our warranty policy the warranty of the vehicle gets void if any of the vehicle system is tampered or repaired at unauthorized workshop.

We apologise for your bitter experience with our 24hrs help line and would like to thank you for your feedback on the same, which will enable us to further improve upon our system.

We once again would like to thank your good selves for your valuable feedback and regret to inform that we will not be able to support in carrying out repairs arising due to vehicle tampered electrical system malfunction.

Look forward to your trust and understanding on the same and assure you of our best services at all times.

Thanks and regards
S.K. Agrawal | After Sales
ŠKODA AUTO India Pvt. Ltd.
5th Floor, Tower ‘A’, Signature Towers, South City-1, NH-8, Gurgaon-122001. India
shrivatsa.[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com
Error! Filename not specified.


Von: G.P.Rastogi [mailto:[protected]@airtelmail.in]
Gesendet: Freitag, 5. März 2010 19:01
An: Jung, Reinhard (G); Dierkes, Klaus (Z); Fleger, Reinhard (P); karlheinz.[protected]@skoda-auto.cz; Kintscher, Holger (E); Scholz, Eckhard Dr. (T)
Betreff: Valuable Feedback from on Pathetic After Sales Customer Service of Group Company SKODA INDIA
Wichtigkeit: Hoch

Hi,

I AM SENDING THIS EMAILTO YOU WITH HIGH HOPES OF RESOLUTION OF MY PROBLEM & Kindly let me know if you have received this EMAIL, Though I have sent an email to 'roman.[protected]@skoda-auto.cz' , but I am so harassed as a customer that I FEEL YOU MUST KNOW WHAT IS GOING ON INSIDE ONE OF YOUR GROUP COMPANIES SKODA INDIA.

Please go through the attached email and help me.

Regards,
GP
From: G.P.Rastogi [mailto:[protected]@airtelmail.in]
Sent: Thursday, March 04, 2010 8:53 PM
To: 'roman.[protected]@skoda-auto.cz'
Cc: '[protected]@misupport.net'
Subject: URGENT & CRUCIAL : Complaint against extremely poor Skoda After Sales Service by SKODA INDIA HEADQUARTERS AND GIRIRAJ MOTORS, Gurgaon (near DELHI)
Importance: High

Dear Sir,

My Name is G.P.Rastogi (call me "GP") and I had purchased Skoda Laura L&K one year back.

In the past 30 days, cars Electrical Systems / Computers have failed 3 times on 3 different occasions, the ABS, Electromechanical Steering and other Sensors continue to glow on ignition and the car fails to start, leaving me stranded on the road.

1) I have taken the car to the Dealer Giriraj Motors, Gurgaon (Service Manager, Mr.Imran - Mobile No : +91-[protected]) several times, he temporarily fixes the problem and the problem occurs again. When I call him on his Mobile
he disconnects my call or switches off the mobile. Never gives me an update on the status of the car. I have call him several times to get a simple task done.
They do not seem to know how to permanently fix the problem. This time Mr. Imran is giving me the excuse since I got a Reverse Parking Camera fitted, the problem occurred. Even if I take his this ridiculous excuse why did the
problem occurred first two times. Moreover when I was visiting the workshop almost every 3 months and getting the car checked.


2) Whenever car goes to the above mentioned dealer and I have to claim insurance, they do not repair the car before 5 to 7 days which is very long idle time. When I call their Service Representatives to enquire about the status
they disconnect the phone. Mr. Jasvinder (Mobile No : +91-[protected]).


3) Both Giriraj Motors and Skoda India Headquarters have 24 hours helpline (+[protected]. When I called them for first time no one helped. Skoda Headquarters put phone off the hook at night after my call so that no one
disturbs them in the sleep .
When the car's computer's failed 3rd time and I was stranded in a basement parking and after several calls to Giriraj Motors Helpline, Mr.Imran their Service manager as usual did not attend the calls, I contacted Skoda
Headquarters Helpline and after 5 hours a crane was provided after 10 telephone calls.
0
4) Skoda India Headquarters registered a complaint on 2nd March'2010 and gave me Ticket No : 02C103410 and said Skoda India official would revert to me a solution, next day morning . Till date no one has reverted back, when I
called up Skoda India Headquarters and asked for an email-id of official to escalate the matter, they said they cannot help. I called up Giriraj Motors Service manager, Mr. Imran, he switched off his mobile, and since I am
claiming insurance for a small dent they are saying the car will get delivered only on Monday (8th March) which reached their workshop on 2nd march night (after 7 days).

There have been several other problems like Car Tyres having developed bubbles under warranty for which I had pay 60% cost.

In a nutshell there has been a total breakdown of Skoda After Sales Service, as a customer I am being harassed to the maximum due to the laziness and utter unprofessionalism and disregard for the customer by Skoda India Headquarters and Giriraj Motors Workshop.

I want Skoda India to buy back my Skoda so that I can buy a car of another company having good customer service.

Hope you will address my concerns.

Thanks & Regards,
G.P.Rastogi

15/04/2010


Skoda Auto India Private Limited
A – 1 / 1, M.I.D.C, Five Star Ind. Area,
Shendra, Aurangabad – 431 201



Sub: AC of Skoda Laura not working.

Dear Sir,

I have a Skoda Laura, Registration No. DL 3C AY 4356. The AC of this vehicle is not working. Skoda Laura is a premium segment car; an efficient AC is a standard deliverable even for small segment cars. The AC of Skoda Laura is expected to work efficiently.

I had visited the following authorized service stations to get the non working AC corrected.

1. Silver Tone Motors Pvt. Ltd., New Delhi
2. Continental Auto Services., New Delhi

It was a surprise for me that every second Skoda Laura has a defect in the AC Compressor. It seems to be a manufacturing defect. It is not expected from a global brand like Skoda to continue selling products with a manufacturing defect in the market. On visiting the website www.consumercomplaints.in, it was further proved that there are many more aggrieved customers like me suffering the same defect. It was a testimony to the fact that this is a manufacturing defect.

It seems after spending a huge amount of money on Skoda Laura, one is buying tension rather than comfort.

In line with maintaining the global tradition & the tagline that says “Obsessed with Quality”, I request you to kindly replace the AC of the above vehicle immediately.

Thanking you & an early action will be highly appreciated.

Kind regards,


Sanjeet Singh Chadha
Office
6 / 32 – B, Jangpura – B,
New Delhi – 110014
M:[protected]
Ph:[protected]
Email: [protected]@yahoo.com

I am an advocate at Delhi and one of my clients has got problems with SKODA FABIA and i am going to initiate legal proceedings against SKODA. anyone who wishes to join hands can contact my office

AE-64(BASEMENT), SHALIMAR BAGH, DELHI-110088, [[protected]:30 to 8:30] and personal cell no. is [protected].

Dear all,
Never in your life make the mistake of buying a skoda fabia petrol in india. I bought my car on my bday on 4th september 2009. from day 1 i had a wheel allignment problem. So 1st week of purchase and my car was in the garage. They filled extra air in one of the tyres and gave the car back sayin the allignment was done.

2 weeks later a clutch problem arises, so once again the car is at the workshop for some 2 days. After the car comes back the allignment is off again...

Used it with for 3-4 months with sending it again and again for these 2 problems.
6 months later send it for servicing and again after that these two problems along with a NEW PROBLEM arise. Suddenly the average drops to 5km/l . So i send the car back and they get back to me after 2 days saying there is a problem in the engine. The service executive Mr.nawaz there is the biggest ***** and knws nothing. He never calls back. One has to keep calling.
Anyways they say the car will have to be kept for 10-12 days to do the engine up. In the mean while i email all the skoda people, I called the showroom and fired them, i keep asking Mr.nawaz but absolutely no repsponse from anyone. The customer head calls me and asks some 2 random questions and hangs up. He does not respond to his mails. after 12 days Mr.nawaz says it will take another 2 days. So again after firing alot they suddenly gimme the car on the 12th day itself.
1 month later once again the same allgnment problem cropped up. I gave the car 2 days ago to get it done. They send the car back without it being done. Now as of today once again the average has dropped to 5km/l . . . . . . I am fed up of this F#@!#!@# company. Please do not buy any autobahn skoda vehicle especially the fabia.

FEW DAYS BACK I HAVE GIVEN MY CAR FOR SERVICE AND ASKED TO REPAIR THE A.C. THEY DELIVERED IT BACK TO ME SAYING THAT IT HAS BEEN REPAIRED.BUT FROM THE DAY OF DELIVERY ITSELF THE A.C. IS NOT WORKING.I TRIED TO COMPLAINT TO SHEEL AUTO WORKSHOP AT AGRA , UTTR PRADESH . I WOULD LET YOU TO KNOW THAT OUR CAR IS UNDER WARENTY ,IN CASE OF ANY PROBLEM KINDLY CONTACT TO MRS. RAKESH GUPTA [protected].

respected sir/madam,
i purchased a new skoda octavia from sidak automobiles karnal in janurary 2010. Registration no. is HR99EN(TEMP)0022. The showroom of the company from my place is 60-70 kms. away. The brand new spare tyre of my car was airless. i complained to company about that matter,they told me to come company. i visited three times to company, 1st time they told me that they forgot to fill air in to the tyre,they filled the tyre with air. after 4-5 days i seen my spare tyre was again in airless mode. i again complainted to company,then the service manager AJAY kapoor told me that they will write to the tyre company (GOODYEAR) 4 this matter. maine unse kha ki aap mujhe tyre chnge kar dijiye,naa hi ye tyre maine use kiya. par company ne jwab de gya. 3-4 din pehle phir mein company gya tyre ke luye. tab wahan unhone kha ki tyre mein jo weight dala jata hai wo tyre ke bich mein the isliye hawa nikal jati thi, ab humne thik kar diya hai. par kal phir dekha to wahi position thi, jo ki pehle thi.all the staff of service department is worst. i m the customer of 12 lakh amount car,par service looks like 0 paisa amount. i m also worried about the services of my car,because i m not satisfy with sidak automobiles.Please change my spare tyre as soon as possible, i m riding that car from 3 months without spare tyre. kabhi bhi koi mishappening ho skti hai.
thanking you.
DEEPAK GARG
m/s m.c.collection,
pt. jai parkash market,
gurudwara road,
pehowa.
[protected]

ubject: my experience with skoda and skoda laura



I bought my skoda laura L&K, MT with great joy and pride on 14th March 2007 and had high expectations from the car and its company. I would like to share my experience over the years with you:



1. Only a few days after the purchase- Car failed to start at my workplace. I contacted the workshop and the engineer came with a service battery and the car was taken to the workshop. Report: Battery connectors were loose (portrays the kind of quality check before delivery of a new car- not to mention the top model of the variant)





2. AIr Bag fault- 4-5 times over 3 years- repaired/Cables/connectors changed multiple times



3. Suspension-uncomfortable ride- addressed during 1st 10,000 KM's- Some cleaning done. After the warranty got over in march 2008- Advised replacement in April 2008- Shockers replaced at full cost ( No responsibility taken by Skoda)





3. AC cooling- a constant complaint at every service

Report: working ok- every time. I noticed that after about 1 year of purchase the cooling was gradually going down, to the extent that the rear seat ac duct was always throwing warm air- The same was communicated to the workshop, but i was told that things are fine.

Not until Nov last year when the AC completely broke down and i was told to get it replaced. I requested the workshop to communicate the matter with skoda india as this was a problem ever since the car was purchased. The team at krishna auto told me that the matter was put to skoda india and the request has been denied as my car had already done more than 70,000KM's.

I was told that the AC compressor and the condensor needs to be changed and i have to shell out about 70,000( No responsibility taken by Skoda)

I tried to enquire as to what was the need to change the condensor: No relevant or convincing answer( Company policy it seems)





Harassed and distressed i contacted few of my friends who have skoda laura and looked up on the net for a solution.

Answer was very clear

Skoda laura has been having the problem with its air conditioning right from the very beginning and with almost all the cars sold- (Countless number of dissatisfied customers on indian roads- but skoda just wants to delay the issues till the warranty and its responsibility is over)

I then came to know from one of my friend that all that is required is to change the AC compressor- Which i got done from a local workshop- Sanden compressor installed at Rs 20,000 and working great for last 3 months, Cooling even better than the original compressor- Just proves that it was never required to change the condensor which you were very adament

The reason that i am writing to you at this stage is to express my dissatisfaction with the company for the reasons:





1. Failing to take responsibility with a faulty product( When Honda and Toyota can admit and recall their vehicles all around the world to replace faulty products- Why can't Skoda india)

2. Misguidance and over charging for replacement of parts and replacing parts that donot need replacement

3. Other frequent problems with skoda laura- Horn, AC condensor cooling fan, Turbo, clutch plates ..etc. the list is endless; as are the unsatisfied costumers





I have deep regards for the engineers at krishna auto chandigarh who have tried to help me at every step and repeatedly provide service for the everlasting problems.

Kindly take note of above and try rescue the fading charm, integrity and reliability of skoda india. Just as i heard in a car show that don't ever buy a skoda laura the reason" if you have one and take it to the workshop, you might enter in a suit or pants, but would come out in shorts"

I purchased a skoda in 2 nd week of Aug 2009, and immediately brought to the dealers attention about light scratches on the windscreen which are not easily visible unless one looks really hard. The dealer nor the Company oficials have responded to my several e-mails and one Mr Sudir Srinivas had the audacity to tell me blatantly that I was free to go to the Consumer Forum as his Company had a team of lawyers at their behest to handle customers complaints like mine.I requested hiim for e-mail addresses of all Skoda Top Officials in Sales,Marketing & Service sections in India & Europe too. The Company definitely has an attitude problem and it has travelled down to the Service section which is not at all interested in solving customer problems. Will the India Boss of Skoda plz look into this matter or is persecution and disrespect for Customers a way of life at Skoda India? I intend to pursue this matter till it reaches a logical and legal conclusion.
Aslam Damania - Goa
0091-[protected].