[Resolved]  Sony — VAIO LAPTOP UNDER WARRANTY POOR QUALITY OF SERVICE

Address:

Allahabad, Uttar Pradesh

I have made following complaints to the Sony India regarding the poor quality of service they provide to vaio laptops under warranty but they are doing nothing except that their product is all right. please pursue my matter.


Flag this messageRegarding poor quality of service provided to the Vaio Laptops under Warranty.Wednesday, 30 June, 2010 8:32 PMFrom: "faizan khan" <[protected]@yahoo.co.in>Add sender to ContactsTo: [protected]@ap.sony.comCc: sonyindia.[protected]@ap.sony.comBcc: "Subhashis Bagchi" <subhashis.[protected]@ap.sony.com>To,

The Service Head,

Sony India



Sub: Regarding poor quality of service provided to the Vaio Laptops under Warranty.



I have the following complaints:



1. That I have purchased VAIO notebook model No. VPCCW12EN bearing serial no.[protected] from UNIQUE INFOWAYS (P) LTD. Nehru Place , New Delhi on 23.12.2009



2. That I was observing white spot on the LCD of Laptop, and when I took the laptop on 02/06/2010 to the Authorized Service Centre of Sony at Allahabad U.P. i.e. CARE & CARE, I have been informed by the Service Engineer that one Pixel of LCD is dead and the LCD will be replaced.



3. That on 04/06/2010 I have taken the Laptop back from the Service Centre. I observed that the colors on the LCD were not the same as earlier. I tried to calibrate the colors but haven’t been successful. The colors tend to remain the same after restarting the system.

4. That the Authorized Service Centre of Sony at Allahabad U.P. i.e. CARE & CARE, was then under renovation so I didn’t received any help from them till 22/06/10.



5. That on 23/06/10, I again took the laptop to the service centre where the service engineer failed to solve the problem of colors and color calibration.





6. That I deposited the laptop with the service centre having Job Information No. CCA169 dated 24/06/2010 and on inquiring on the 24/06/10, the service engineer said that there is some problem with the replaced LCD. he said that on connecting the laptop with a different LCD, the colors were as they should be

with the VAIO laptops.



7. That I didn’t take the possession of the laptop. The service centre at Allahabad has sent the laptop to the Lucknow service centre for further rectification. Service engineer at Lucknow said that there is no problem with the laptop and that I m unnecessarily bothering the service centre people. The views of the service engineers at Lucknow and Allahabad seem to differ on the same issues of colors. And if there was no problem then why did the service centre at Allahabad sent it to Lucknow service centre.



8. That my laptop is still in possession of your service center at Lucknow and no concrete reply has still came from your people.



9. That your service head person at Lucknow has been calling me since Friday the 25/06/10 ,who is having the possession of my said laptop, and saying that there is no problem in your laptop and its that unnecessarily I am bothering the service centre persons. In contrast your service centre people at Allahabad are saying that there is some problem with the replaced LCD.



10. That upon calibrating the colors in the laptop, the colors tends to just stay till the time of restarting the system and returns to the original state as it was before calibrating the colors.



11. That your service centre person at lucknow called me again on the 28/06/10 at 10.55 am to take permission to start recovery in the said laptop but didn’t even called me till 29/06/10 until I called him at 8.28pm to ask as to what has happened after starting the recovery in the laptop. It seems as if I have given the laptop for some research and development purpose.



12. That the yellowish shades in the videos appear grayish on the LCD. Upon reiterating this point to your service centre person at Lucknow , he is saying there is still no problem with the laptop.



13. That if you continue giving such service to your customers, it may happen that the customers will loose the possession of the product because it will be with your service centre for most of the time as in my case.



14. That it shows the ability of your service people which you have installed at various places calling them as service centers where two people differ on the same issue. As in my case where your people at Allahabad and Lucknow service centers are differing on the same issue causing the harassment of the Customer. And Sony being a multinational brand, this is not expected from your people.



15. That if the problem arising in the Laptop will be not be resolved at earliest then I will have alternative except to take the Legal recourse against Sony India, and you will be also saddled with the cost of the Litigation.



I therefore request you to kindly do the needful in the matter immediately so that the matter be resolved.





Regards



MOHD FAIZAN KHAN

R/o- 30C/9 KANPUR ROAD

CIVIL LINES, BEHIND HARI MASJID,

ALLAHABAD-211001

Mob.no-[protected]

Dated: 30/06/2010


--- On Tue, 29/6/10, faizan khan <[protected]@yahoo.co.in> wrote:


From: faizan khan <[protected]@yahoo.co.in>
Subject: RE: complaint
To: "SubhashisBagchi" <subhashis.[protected]@ap.sony.com>
Cc: [protected]@ap.sony.com, sonyindia.[protected]@ap.sony.com
Date: Tuesday, 29 June, 2010, 11:47 PM


To Sony India



Sub: Regarding poor service of your product.



I have the following complaints:

1) That my laptop is still in possession of your service center at Lucknow and no concrete reply has still came from your people.

2) That your service head person at Lucknow has been calling me since Friday the 25/06/10 ,who is having the possession of my said laptop, and saying that there is no problem in your laptop and its that unnecessarily I am bothering the service centre persons. In contrast your service centre people at Allahabad are saying that there is some problem with the replaced LCD.

3) That upon calibrating the colors in the laptop, the colors tends to just stay till the time of restarting the system and returns to the original state as it was before calibrating the colors.

4) That your service centre person at lucknow called me again on the 28/06/10 at 10.55 am to take permission to start recovery in the said laptop but didn’t even called me till 29/06/10 until I called him at 8.28pm to ask as to what has happened after starting the recovery in the laptop. It seems as if I have given the laptop for some research and development purpose.

5) That the yellowish shades in the videos appear grayish on the LCD. Upon reiterating this point to your service centre person at Lucknow , he is saying there is still no problem with the laptop.

6) That if you continue giving such service to your customers, it may happen that the customers will loose the possession of the product because it will be with your service centre for most of the time as in my case.

7) That it shows the ability of your service people which you have installed at various places calling them as service centers where two people differ on the same issue. As in my case where your people at Allahabad and Lucknow service centers are differing on the same issue causing the harassment of the Customer. And Sony being a multinational brand, this is not expected from your people.

8) That some serious and necessary direction is required on your part, so that the problems be rectified at earliest and I get the service of your product.





Regards

MOHD FAIZAN KHAN

30C/9 KANPUR ROAD

CIVIL LINES

ALLAHABAD .

Mob.no-[protected]

Dated:29/06/10








--- On Fri, 25/6/10, Bagchi, Subhashis <subhashis.[protected]@ap.sony.com> wrote:


From: Bagchi, Subhashis <subhashis.[protected]@ap.sony.com>
Subject: RE: complaint
To: "faizan khan" <[protected]@yahoo.co.in>
Date: Friday, 25 June, 2010, 10:08 AM




Dear Mr. Khan,



Greetings from Sony India.



Thank you for writing to us and giving us an opportunity to support you.



We are expediting all necessary actions to resolve the matter as early as possible. We are advising our Regional office to look into the matter and extend immediate support so that the product may be repaired & returned back to you.



The inconvenience caused to you is sincerely regretted.



With Regards



Subhashis Bagchi

Customer Centric Division


From: faizan khan [mailto:[protected]@yahoo.co.in]
Sent:[protected]:20
To: Care, Sony India
Cc: SID ServiceHead
Subject: complaint



hi,

this mail is in reference to the service provided by the SONY INDIA to me at ALLAHABAD

through CARE AND CARE SERVICES PRIVATE LTD.



I have the folowing compalints :



1) That i have purchased a sony laptop on 23/12/2009 model-VPCCW12EN having serial no.[protected] and the month of june 2010,one pixel on the LCD screen got dead for which the sony service center which is CARE AND CARE -ALLAHABAD has given me replacement for the faulty LCD.

But after the repalcement of the LCD,I am not getting the same color features for which i have mailed you earliar.

2) That your sercive center here in allahabad reamained closed for almost 15 days because of renovation aggravating the problem of quick service.

3) That on taking the laptop to your service center, the people there have failed to give me service for which the Job and Log information is as:CCA169 dated 24/06/10.

4)That your service center people will now send the laptop to your head office in Lucknow on the 26/06/10 which means further delay in your service.

5)That on inquiring with the service center people, they said that there might be some other problem might be on the mother board but when i have given the laptop for the first time to your service center people the only problem was with the dead pixel on the screen.



Kindly take immediate action so that i get the best service of your product.

please revert back.



MOHD FAIZAN KHAN

MOB.NO-[protected]

--- On Thu, 10/6/10, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote:


From: SonyCare <Sonyindia.[protected]@ap.sony.com>
Subject: RE:'SonyIndia=[protected]' General Info - MOHD FAIZAN KHAN
To: "faizan khan" <[protected]@yahoo.co.in>
Date: Thursday, 10 June, 2010, 12:02 PM

Dear Mr.Khan,



Greetings from Sony India.



This is in reference to your email.



We would like to inform you that VAIO is a Carry in Product.Therefore, we would request you to kindly deposit the set at M/s Care & Care, Allahabad.

We assure you that matter will be resolved at earliest and upto your satisfaction.



Assuring you best of our support always.



For Sony India Pvt Ltd.



With Warm Regards

Vineeta Tyagi

Regional Customer Care Incharge-North