[Resolved] Sony Bravia — Poor after Sales Service Sony | |||
Hi. I have a very sad experience in after sals experience with Sony. I bought a Sony Bravia 32inch television on 13th March 2010. To my surprise the same does not work on the Inverter and for the same a complaint ticket# 5182097 was opened. I was informed that an IC will be changed and the set would work on the inverter as well. I requested them to send a technician on weekends as I am not available in the wekdays due to my work. I got a call from the Sony Centre, Ghaziabad that a person would be visiting me over the weekend and a gentleman walked in on Tuesday afternoon and took away a requisition slip for an IC and said the complained would be attended in 2-3 days time. On 24th April 2010, I get a cal from Sony Centre, Ghaziabad and the caller says that we will visit you on Sunday 25th April 2010.I requested him if the job can be closed on 24th April 2010 it will be a great support, it was turned down. Now on Sunday 25th April 2010, when I called up SOny Call centre i was informed that we have got your request only yesterday 24th April 2010 with Complaint #5211899.To best of my knowledge I never called and lodged any complaint on 24th April 2010.I was given a contact # of Mr Subhash[protected], however there is no response on the same. I regret to share that a Nice product from Sony is getting affected due to poor after sales services. It will be a great support if someone can look into the same and help me get the same fixed Regards Pritesh Bhatnagar [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
hey beekeys ...i think ur right...suggest a better one please
Reply
Dear Mr Bhatnagar,
Greetings from Sony India team,
The official site where you can contact us is http://www.sony.co.in/section/contactus. Also request you to register all your complaints in our Customer Care Center (Toll free number[protected]. We try and address all calls in a set period of time. Be assured Sony believes in providing best services to their customers. This case looks like a delay from the shopfront. Sony Center (Sony Dealer) has registered complaint in Sony India on 24th April. We will internally take required actions for the same.
Hope your complaint would have been addressed till now. Incase of any assistance please call us directly.
It would be great If you can contact us or write on the above link provided for any assistance. Rest we are definately there for our customers on any of the platform. Its just things get delayed this way.
Warm Regards
Sony India Team
Greetings from Sony India team,
The official site where you can contact us is http://www.sony.co.in/section/contactus. Also request you to register all your complaints in our Customer Care Center (Toll free number[protected]. We try and address all calls in a set period of time. Be assured Sony believes in providing best services to their customers. This case looks like a delay from the shopfront. Sony Center (Sony Dealer) has registered complaint in Sony India on 24th April. We will internally take required actions for the same.
Hope your complaint would have been addressed till now. Incase of any assistance please call us directly.
It would be great If you can contact us or write on the above link provided for any assistance. Rest we are definately there for our customers on any of the platform. Its just things get delayed this way.
Warm Regards
Sony India Team
My Name is Sarath.I bought KLV-26EX300 from SOny showroom in Outer ring road, bangalore. This happend on 3rd April 2010. I chose Sony because of brand name and I paid extra just for the brand though LG/SAMSUNG selling it for lesser price.To my surprise, TV stopped working on 25th April(Not even one month after purchase) and I was happy to see customer care responded polity over the phone. Since that day, I have been waiting for my TV and it is almost a month and still not repaired. This is very much irritating. Every time I call, I am getting different answers. I do not see any professionalism.
First I was told, Board issue and they took almost a week to get board and then once board has arived, I was told, it is panel issue. Then again after a weeks time, they took my TV and (provided a Low end TV as standby). Since then initially they said, LCD panel is coming, on the way, courier is late, coming by road and 3 days back started saying I will get a replacement TV and Just now I called, they said Panel is in Delhi.
This is totally ridiculous. So many flaws in your department.
1) I never got a call back from Service center about the status or delay. I expect a call from your people if TV won;t be ready on the mentioned date. I need to call them as if I am a beggar and listen to all excuses.
2) I see lot of lies. First they said, mother board, then they said LCD panel. later they said shipment is coming by courier, after they said replacement will be given and all ready approved in Singapore and now, they say panel is in Delhi, it will come tomorrow and bull . It looks like customers are treated like piece of and looks like preassumtion is customer can be given any speech.
3) One month is the time your guys take to repair an in house brand? Oh my God! This is unbelievable. I never expected Sony is so poor in customer support.
4) Worst part is, I lost trust on this brand. I stright away told my colleagues never go for Sony. it is not worth going through all these hassles. I clearly understand this TV is buggy.God knows how many more bugs are there in this TV.
5) My complete Summer vacation is screwedup now. I thogught I can work from home connecting to TV and also play games with kids. Nothing workedout and most worstthing is when I conveyed the message I got from Service center, they could understand I was fooled by looking at difference responses.
This is the most worst experience I ever had with any service and I promise I will never go for Sony again.
My idea of this message is to let you know the pain that I am going through just because I bought your product.
At least, now-on-wards, seriously look into customer issues and inform them time-to-time.
First I was told, Board issue and they took almost a week to get board and then once board has arived, I was told, it is panel issue. Then again after a weeks time, they took my TV and (provided a Low end TV as standby). Since then initially they said, LCD panel is coming, on the way, courier is late, coming by road and 3 days back started saying I will get a replacement TV and Just now I called, they said Panel is in Delhi.
This is totally ridiculous. So many flaws in your department.
1) I never got a call back from Service center about the status or delay. I expect a call from your people if TV won;t be ready on the mentioned date. I need to call them as if I am a beggar and listen to all excuses.
2) I see lot of lies. First they said, mother board, then they said LCD panel. later they said shipment is coming by courier, after they said replacement will be given and all ready approved in Singapore and now, they say panel is in Delhi, it will come tomorrow and bull . It looks like customers are treated like piece of and looks like preassumtion is customer can be given any speech.
3) One month is the time your guys take to repair an in house brand? Oh my God! This is unbelievable. I never expected Sony is so poor in customer support.
4) Worst part is, I lost trust on this brand. I stright away told my colleagues never go for Sony. it is not worth going through all these hassles. I clearly understand this TV is buggy.God knows how many more bugs are there in this TV.
5) My complete Summer vacation is screwedup now. I thogught I can work from home connecting to TV and also play games with kids. Nothing workedout and most worstthing is when I conveyed the message I got from Service center, they could understand I was fooled by looking at difference responses.
This is the most worst experience I ever had with any service and I promise I will never go for Sony again.
My idea of this message is to let you know the pain that I am going through just because I bought your product.
At least, now-on-wards, seriously look into customer issues and inform them time-to-time.
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