[Resolved]  Sony Bravia KLV32s550a — Sony Bravia Support Team do not believe in making commitments

Address:

West Bengal

Dear Sir,

I want to see and then probably project the real picture of this Electronics Giant to the prospective victims.
I have a 32 inch Sony Bravia Series S LCD Tv purchased in October 2009. Even though I was getting a Samsung 32 inch 1080p at the same price I still opted for Sony due to its Brand name.
For the last few days I was having a problem with the HDMI display. The display was going on and off on a HDMI dvd player.The DVD player ran fine on HDMI in my neighbour's LCD TV.I lodged a complaint on 8th September 2010 and was given docket no ' 5925632 ' .I was promised a service within 48 hours. Anyways later I talked with guys and since they were not ready to work on Sunday , so I took an appointment on Tuesday ( 14th September 2010 ). I took a leave from my Office on that day , waited for the entire day to get a call or message and to my utter dismay nobody turned up. I even called to make sure that my job will be done but they simply made a fool out of me .This is a blatant breach of appointment . What hurt me most was nobody even bothered to call or give message that the engineers are not available.
Nobody deserves to be insulted in such manner by such a boasting company name SONY. You buy something for 40000/- and this is the behaviour you get.
Now later that night I recieved a SMS in my mobile which was funnier coming from 'TD-Sony Ind' saying that if my problem is unresolved then please call '[protected]' . To my surprise that number rang the whole day long but no body picked up.Anyways I again called up the toll-free support and this time again they promised me to send someone on 15th September ,2010 . But alas nobody again this time . Again a breach of appointment .This is the real picture of the support department of such company.
Now that I did not even have chance to interact with them or even see whether actually my problem will be solved or they will just use some escuse for ignoring services
So a company which do not value a customers time and appointment has no right to stay in Business playing with innocent customer's hard earned money and most importantly trust.

Regards

S.Biswas
Kolkata