Sony Bravia LED TV (Kdl - 32ex710) — Defective Sony Bravia LED delivered - Stopped working after 1 day

Address:

Hyderabad, Andhra Pradesh

Hi,

I purchased a Sony Bravia 32 inch LCD TV (KDL-32EX710) for Rs 50k from Bajaj Electronics Hyderabad on 26th Jan 2011 which was delivered on 27th Jan 2011 evening. The installation guy from Sony support couldn't turn on the TV for a good 1/2 hr after which it automatically started working. He also passingly mentioned that the TV looked like being a display piece used earlier by the dealer (Bajaj Electronics). Alas the TV was operational for a few hours only and stopped working. I raised a complaint on 29th Jan and no service technician has visited me till date even after making 5 calls and being assured that the technician will come. Sony claims to respond within 48 hrs but that is a Sham. What kind of customer support is being provided in this day and age?

Fault:
The red diagnostic light blinks twice which indicates that there is a short circuit in the board. I am surprised to know that basic checks are not done before a TV is circulated in the market. Or has a used piece been delivered to my house which would be shocking and not acceptable?

I want SONY India to respond immediately on the following
1. I want a service technician to visit my house immediately to diagnose the problem. The SLA of responding within 48 hrs has not been met by SONY.
2. If there is any fault with the TV I need a replacement or refund of my money. I don't want my TV to be repaired in 'ANY' Manner . I have dished out 50k for this and don't want a repaired piece starting from day ONE. Such pieces should not be circulated in the market.

My Service request number is 6846803

Thanks,
Yaser