[Resolved]  Sony Bravia LED TV — Non action by Sony Customer Care

Address:

Maharashtra

I have been facing a problem with my Sony Bravia TV set (Model no: KDL-26EX550). I had purchased the TV on 26 May 2012 from EZONE, Growels Mall, Kandivali (East), Mumbai.

Problem: The screen has two huge black circles and the black marks are spreading. There are green vertical lines on top of the screen and spreading as well. A similar problem though not so severe (smaller purplish marks) had occurred last year as well. At that time the Customer Care had repaired it.

For the current problem, I called up Customer Care[protected] on Saturday (27 April 2013) and was told that the mechanic would come over to my house to check the TV on 28 or 29 April 2013. Someone called up from Sony Customer Care on Sunday (28 April) and said that a mechanic would come that day. The mechanic did not come on Sunday and eventually arrived on Monday (29 April). He checked and photographed the screen and said that he would give a report by Tuesday (30 April). He did not.

No one from Customer Care communicated anything to us either. We called up on Wednesday (1 May) and the Customer Care was not even aware that someone had come to our place and taken a photograph. The Customer Care personnel assured me that he is placing my complaint on an urgent basis and that somebody else would come to repair the TV set. On Thursday (2 May) I got a call from a mechanic and I asked him to come over any time that day after 02.00pm. He did not turn up.

Till today no one has intimated us about any update. It is now one week since we filed our complaint with Sony Bravia Customer Care.

My warranty period is until 26 May 2013. Today is 5 May 2013.

Please let us know if Sony Bravia Customer Care has the adequate capabilities necessary to carry out due customer care procedures.

Also kindly expedite the process so that we are not at a situation where the Customer Care delays the entire repair process till 26 May 2013 and then informs that our warranty period is now over and therefore the repair will not fall technically under warranty cover.

Best,

Arnab Kumar De
Mumbai
+91 - [protected]