[Resolved]  Sony — Pathetic after sales service

Hi,

This is my third email with regard to the same issue stated below and i still haven't got a clear solution to what has happened with the camera. I hope somebody is reading these emails, on the other way round too i am not getting connected to any of these telephone numbers from this morning Ph: 64569934/35/41155171. The phones are ringing but nobody to answer the same.

Its been an awe full day fro me till now from morning 8.30 am . I feel all my calls and emails are falling unattended to a giant company like yours. This definitely needs to be looked into.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 1:06 PM
Subject: Fwd: Pathetic Service ---- Annoyed -----Log No : 4720669
To: sonyindia.[protected]@ap.sony.com


Hi,

This is my second email after a call to your customer service. I spoke to Priyank who again advised me that it would take 3 hours for me to know the information on my product.

I guess no customer should face this trauma again and such a poor response from an international giant is deeply regretted.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 11:53 AM
Subject: Pathetic Service ---- Annoyed
To: sonyindia.[protected]@ap.sony.com


Hi,

I am really unhappy about your damaged service department here in Bangalore. I received a message on my phone at 8.31 am today and have been following it up to reach your service department just to know why the estimate has now shot up to Rs. 5397.50 whereby i was told it would cost me Rs. 500 for a lens displacement correction. I tried contacting the service centre to speak to a person by name Yogesh who is only wanting me to believe what he says without any patience to listen to what i had to say which infact got me furious. He then gives me another number for Anand who would explain the technical details where i was not able to get through. Then i got in touch with the customer care of sony at [protected]. Here i get routed to 3 different departments to finally get in touch with Prakash who again tells me somebody would give me a call back to explain the cost involved.

I really do not understand why the delay when my Log information details are in the system. Why should i reach or speak to 10 different people to know the detailed cost involved for the repair of the Camera. This is the first time i am interacting with Sony and never expected your service to be so damn pathetic. I am deeply annoyed for the time spent and i hope if not a call , at least an email with clear description of the repair would be sent to me.Its 12 pm and i am still waiting to receive a call from any of your departments.

Looking forward to your reply.

Primith.
[protected]