[Resolved]  Sony Camera DSC W35 — High Service Charge

Address:Gurgaon, Haryana

Purchased a DSC W35 Digital Still Camera (7.2MP) in 2007 from Vashi, Navi Mumbai for Rs. 15000.00 +.

My son broke the lens assembly gears by switching on and putting pressure on lens assembly when it was coming out. I went to a service center. They quoted a Rs. 5000.00 price for changing the lens assembly as they do not change gears only. I told them today a 8MP camera from any other manufacturer is available for Rs. 5000.00, why should I get this repaired and why should I buy a sony again? They were just not bothered. I spent Rs 12000 and bought a Nikon with 14MP!!

Sony RIP
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Vishal,

Greetings from Sony Digital Team,

We welcome your feedback, this always help us give you better solutions. We would like to re-emphasise on our corporate rules- " We believe in providing best solution, best services and best products to our customers.We had never compromised on quality and we try & adhere to the same."

Rest is totally your discretion. Thank you for being a Sony Customer.

Regards
Sony Digital Team

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