Dear Sir/Madam,
Myself, Mrs.Aruna devi R, from Chennai, I had purchase one Sony cyberchot 8.1 megapixel digicam on 26th july2008 in dubai(UAE) since more than a month I am facing one problem with my set and there are no proper solution at all till date.
My complaint:
As soon as when I press the power button the lens is not getting opened and not zooming out.
After a long time when im trying to use CAM I found this problem.So I am damn sure that this issue is not due to any mechanical damage or something like that.
History:
I had given my set to Sony service center in Chennai Aynavaram-(phone[protected] a month ago.
And they told that its because of some gear problem and t can be serviced by replacing it..The charge for replacing the gear is too costly so thought of claiming it using service warranty but they are telling that this service cannot be claimed by this service warrany.
Details are below,
Service warranty number- 2000946
Model no - w-150
serial no-110283
My query:
Why this cannot be claimed by my service warranty..?
Kindly consider my problem as urgent, as I am very much worried since more then 1month, and solve this matter as soon as possible.
I need an urgent solution whether this service charge(to replace the gear) can be claimed by the service warranty ..
Pls do reply in favour for me
This is for your records and reference
Thanks & Regards
Mrs.Aruna devi R
Contact no: [protected] Was this information helpful? | 
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