Sony — non service and poor product quality

Address:

Dehradun, Uttarakhand

i had purchased a sony viao laptop costing near about 45000. after few months of purcahse, one day suddenly when i switched on the laptop, it screen displayed wierd things(white screen with lines and a black spot at the corner). i took it to the sony service center where they told me that the lapto's TFT has got damaged and needs to be replaced by a new one. the laptop is STILL IN WARRANTY period but the sony service center people are asking for rs 14000 for repair. they say that TFT has been damged due to pressure applied at the corner of the laptop while opening it . i dont understand how a girl like me can apply so much pressure that it can break laptop's screen TFT. AND THE MOST ASTONISHING THING IS THAT LAPTOP SCREEN GLASS IS COMPLETLY INTACT AND DOES NOT HAS EVEN A SCRATCH, THEN HOW CAN TFT THAT IS BEHIND THE GLASS BE BROKEN BY THE USER.

THE FACT IS THAT SONY HAS SUPPLIED A VERY POOR QUALITY LAPTOP AND THEY ARE NOT TAKING RESPOSIBILITY FOR IT.

MY 45000 RS HAV GOT WASTED AS AM UNABLE TO USE THE LAPTOP WITHOUT ITS DISPLAY