[Resolved]  Sony Digi Cam — EMI conversion issue

Address:Bangalore, Karnataka

Hi,

I was looking for Digi cam on EMI few days back, in the same matter i approached several showrooms, sony official showroom in rajaji nagar, 1st block bangalore is one of them, me and my friend had selected one cam and approached salesman for EMI conversion and got update from him that Sony have tie up with HDFC bank offering 0% EMI conversion, since i hold HDFC credit card, cross verified with HDFC bank on the same and they acknowledged the request and said the card should be swapped in HDFC ADC machine in any Sony official stores.

I went back to Sony stores sale person for purchase of the CAM and said him that swipe the card in HDFC ADC machine, however got an update saying that no matter of swipping the card if they swipe in other machine also the EMI conversion offer is applicable, after purchasing the CAM called up HDFC for the 0% EMI conversion offer however they said the card should be swiped in their ADC machine only then this offer will be applicable.

Again i went back to above said Sony official stores now they are saying they never told about this offer and they don't have EMI conversion facility itself for HDFC cards, even they have the poster in their stores advertising about the offer.

My question is if they don't have the EMI conversion for HDFC card they should have clearly state this to consumer and should not advertise the offers, if they didn't told me about the offer i couldn't purchase the Sony CAM from their stores and could have approached any other official stores. This seem s like they want sale their product no matter if the consumer suffering afterwards and why should i suffer for their mistakes.

Sony stores address is
#243/A2
1st N Block
Rajaji Nagar
Bangalore -560010
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr Mahantesh,

Greetings from Sony India Team,

Kindly share your contact details for assistance, Let us look into this matter.

Warm Regards
Sony India Team
[protected]Toll free)

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