Sony — Display Issue

Address:

Uttara Kannada, Karnataka

Dear Sir,

I am Prakash T.R. from Uttara kannada district (Karnataka). My Sony Vaio model no is vpceh25en/bin5, serial no. is 7038477. I have a warranty till December 2012. Now my problem is that, on 26th September 2012 when I was doing my work in laptop it has got shut down. But when I restarted the system it has shown in display that blue screen error message on desktop. Later I tried to switch it on again but it was showing dotted lines (in 3 separate segments) on the screen. So I went with safety mode and it started normally (No dotted lines or any other messages). So I called to authorize Sony customer care centre, ([protected]). According to their instructions I checked for the errors and full hardware and software tests with option called assist button in my Laptop (10.10 am, 28 September). Later they suggested to go for Restoring of system, which has been recorded in the customer care (ticket number[protected]. After that it worked properly for 4-5 hours on that day. But on 29th morning same problem raised. So, on the basis of Customer care suggestion I went to Authorized Sony service centre (Sai Services, Sony authorized service centre, Hubli, Karnataka). when I submit my laptop on 29th September evening at 4.10 pm, the display had no physical scratches, nothing. I was waiting there till 6.30pm (about for 2 hours). They didn’t notice/tell/identify/respond/given anything about my laptop and told we will solve your problem after 2 working days. When I was returning back they called me up and told laptop display has scratches. I was in full of confusion. I went two days later and saw my laptop. It was scratched!. I was really in suppressed condition because It had not at all there earlier when I submitting it in their hand. And really worried that even they dint gave the acknowledgement letter. Now they are telling to pay 9000 to 10000 per LCD box. Without doing anything now I have to pay for their mistake. When I called to customer care and told the situation they also asked to Sony service centre person that why you dint given Job Sheet to the customer while receiving the laptop, which is mandatory. But service centre people started avoiding the call of customer care and later quarreled with me and behaved roughly and given my laptop back with the Big Scratch on my Screen.
So please help me to come out from this problem. Please accept my query and solve this as early as possible.
Thanking you.
Yours faithfully,
Prakash T.R.
[protected]
[protected]@gmail.com