[Resolved]  Sony Ericsson — Complaint against inconvenience

Hi Shweta,

No Thanks !!!

Do you think that you have replied to the actual query asked by me.

As per the mail sent by me, i had asked about my Cell status and not about my handsfree.

Today i called service centre for knowing the present status of my cell. They told me that they are still working on the same. Today 2 months has passed and the problem is still the same.

This inconvenience is intolerable.

One more thing, Service centre people (Complaint Dept.) are disconnecting my call, whenever i m asking them to connect me to their boss. Today, one of the executive did the same. Right now i m not specifying his name. But if the same thing happened again, i have to specify his name.

This is the list of people i have already talked and didn't get any proper response :

17th Nov - Mr. Ajay (I logged my complaint and got Case ID : SE[protected]

25th Nov - Mr. Vivekanand (Told me that he is escalating the issue)

29th Nov - Mr. Mudit (He assured me of getting my cell repaired by 1st Dec. 2008 (Monday)

3rd Dec - Ms. Drishti (Told me that she is escalating the issue)

3rd Dec - Mr. Amar (Told me that he is escalating the issue)

3rd Dec - Mr. Vijay (He told me that my cell is ready and i can collect it from service centre. But on calling
service centre i came to know that the service centre people are still working on it. So a worng
update was provided)

10th Dec - Ms. Diksha (Told me that she is escalating the issue)

10th Dec - Mr. Virendra (Told me that he is escalating the issue)

So from 17th November, the issue is being escalated. Even if the issue have been escalated to the higher authorities, the authorities are taking any proper action.

Tell me, with how many more executives i need to talk for getting my issue resolved ??????????

Thanks for your Inconvenience, and Best Services...


Regards,
Ashwani varun



On Fri, Dec 5, 2008 at 11:52 AM, <questions.[protected]@support.sonyericsson.com> wrote:

Dear Mr. Kumar,

Thank you for contacting Sony Ericsson on World Wide Web.

As per the feedback received from the service center, we would like to inform you that your handsfree is ready for delivery. We request you to collect your handsfree and confirm us the same. We look forward for your kind co- operation and understanding in this regard in future as well.

In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Shweta
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 72853574
Engineer: Shweta Gupta
CaseOpened: 04/Dec/2008 04:07:50
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: ashwani.[protected]@gmail.com
Product: K850i
Opinion: Hi,

Sub : Complaint against inconvenience
My Complaint Id is :SE10022549

I had given my cell(K850i)to your Dadar(W) service centre (Mumbai) on 10th Oct 2008. They told me that it require around 2 weeks for repairing it. It has passed over one and half month and the service centre persons are still working on it.They are not talking properly (Yesterday when i asked them how much time do you require to repair it, they said talk to the customer care).So the customers have to hear such answers to their queries. So this sort of service they are providing to their customers.

My cell's warranty period is going to end by February 2009.

On the other side, the customer care people are not giving any exact updates on the issue. I had logged my complaint(Complaint ID:SE[protected]on 17th November. one of your executive says that your cell is ready and you can collect it from the service centre.But when i call service centre, they say that your cell is still not ready and they are working on it.

I want you people to take strict action them.

I want either you provide me a new cell of same model or extend the warranty period(by the time spent during the period of inconvenience).




Country: India
First Name: Ashwani kumar
Last Name: Varun
Phone Number: [protected]
City / Region: mumbai
Agree Legal Terms: Yes.
Sign up for enews: No.