Sony Ericsson — Mobile relaibility problem

Dear Sir/Madam
on thrusday i went to service centre for checking what is the problem.
the centre is at Anna Nagar, Chennai and the contact person is Mr.Ranganathan, Mobile:[protected],
Address:
Vimas intek, No:177(New no:3), Y-Block, 1st street, (Near Iyappan Temple), Anna Nagar, Chennai-600040.
He told me some flux problem in my mobile and told me to bring the bill for replacement of mother board which he has done in the month of Dec-08.
How can this happen if the mother board is proper? as it is new
y cant u give us proper solutions?
Pls remember that we are really feedup in following the service centre guys for the complaints in Sony Ericsson mobile.

If this problems occur after 1 month i wil have to spare for all parts replacement and problems.

I request u to get me proper solution for this by replacing my mobile r by extending my mobile warranty to another 1 yr.

Pls lookup the matter very much urgently and get me a good decision.
dont want a temporary solution.Need a permanent solution for this.
Understand that we are ur customers and u have to meet customer's requirements.

Expecting a favourable reply within monday.


i am going to submit my mobile to the same service centre today(07.02.09)
will continue the progress what happens after.


On Thu, 05 Feb 2009 16:06:50 +0530 wrote
>Dear Mr. Ethirajan,
>
>Thank you for contacting Sony Ericsson Support Center.
>
>This mail is in reference to your complaint regarding Sony Ericsson handset W580i. As per your email, we understand that you were facing problem with the handset and it was repaired by the service centre many times however the issue still persists. We request you to kindly share all the details of your previous visits to the Service Center. We understand the difficulties you are facing since long.
>
>We really apologize for the inconvenience caused to you. However, we request you to confirm us whether the handset is with you or with the service centre and if handset is with service centre then please provide us the service tag ID along with the service center name and IMEI number of the handset so, we can look into the same and escalate your complaint to the concern department. We assure you that we will contact to the service center and provide you an early resolution which is mutually beneficial.
>
>We appreciate your patience and pledge you that we will try our best to regain your faith in our company. We look forward for your kind co-operation and understanding in this regard.
>
>In case of further query, please feel free to contact 39011111
>(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
>[protected]
>(Toll free number from BSNL & MTNL)
>You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
>
>Warm Regards,
>Tanushree
>Sony Ericsson Customer Care
>
>
>The details of this case are as follows:
>Case: 73067233
>Engineer: Tanushree Naskar
>CaseOpened: 02/Feb/2009 10:36:36
>Old emails:
>Email:
>To: questions.[protected]@support.sonyericsson.com
>From: [protected]@rediffmail.com
>Product: W580i
>Opinion:
>Dear Sir
>I am Prasanna here from Chennai, Tamil Nadu
>I have bought Sony Ericsson W580i mobile on 17th Feb 2008 from Subiksha, Ambattur, Chennai. Mobile is still under national warranty.
>In lieu with the Teleconv with Sony Ericsson customer care I am enclosing the complaint statement of my mobile handset Sony EriccsonW580i.
>The list of complaints of my handset is as below
>1. The charging socket was not working and had hanging problem while dialing the call was the initial problem. It took 2 days to solve the above issue.
>2. Camera was not working properly and got a info from service persons that camera wire was damaged which have to be replaced. As I had the same problem after changing the wire too service persons told me that mother board had some problem and that has to be changed. It took 20 days to do the above problem.
>3. Now the volume control button at the side is not working and mobile hangs off frequently.
>If the problem prolongs at the same rate, when can I use the mobile without any problem and what is your action towards customer satisfaction and problem free mobile.
>
>Pls advice me how to proceed towards the prolonging problem in my handset.
>
>As my mobile mother board was changed in the month of Dec-08, I thought that was a new mobile and will not have any problems or issue further.
>
>As the problems exist now too I request u to replace my handset at the earliest and provide me a problem free new handset.
>
>I request you to help me in regard.
>
>IME number: [protected]
>Date of purchase: 17/02/2008
>
>Country: India
>First Name: Prasanna
>Last Name: Ethirajan
>Phone Number: [protected]
>City / Region: Chennai, Tamil Nadu
>Agree Legal Terms: No.
>Sign up for enews: No.
>
>
>