[Resolved]  Sony Ericsson — Non delivery Mobile Phone

I had purchased a mobile phone of Sony Erricsson make which was not funcioning since 16.05.2009 evening and given to their authorised service centre for necessary repair. I am till date not vreceived my phone inspite of repeated followup with the company, their dealer from whom the set was purchased and also with the authorised service centre. Details are given below:

A. Purchase Details:
The MObile Store, Shop No. 1 CMA Complex, Rewa Road, Satna, Phone NO. [protected]
Customer NO.[protected], Mobile No : [protected]
Customer - M/s, Prism Cement Ltd.
Invoice NO. : MP3629 dt. 29.09.2008 for Rs. 9999.00

B. Service Centre Details:
G.V. Computers, Satna, MP
Service Centre Code :: 2002356, ASP CODE : 383
WO NO: SE[protected]
Model ; W580i, SSN IN : [protected]

C. Complain Details to Sony Erricsson:
Case: 73552801
Engineer: Lalit Kumar
CaseOpened: 24/Jun/2009 04:31:06
Email:
To: questions.[protected]@support.sonyericsson.com
From: [protected]@prismcement.com
Opinion: I have given my GSM mobile phone to your service centre `M/s G.V Computers at Satna in MP on 16.05.2009 for necessary service as set was switched off all of a sudden and unable to swiched on. They have till date not delivered the set to me in working condition. Details of set is mentioned below:

Service Centre Code :: 2002356, ASP CODE : 383
WO NO: SE[protected]
Model ; W580i
SSN IN : [protected]

Purchased from : The MObile Store, Shop No. 1 CMA Complex, Rewa Road, Satna, Phone NO. [protected]
Customer NO.[protected], Mobile No : [protected]
Customer - M/s, Prism Cement Ltd.
Invoice NO. : MP3629 dt. 29.09.2008 for Rs. 9999.00


Dear Chinmoy,

Thank you for contacting Sony Ericsson Support Center.

Sony Ericsson is a customer driven organization, committed to delight the customers. We make a conscious effort to meet our consumer’s expectations.

This mail is in the reference to your complaint regarding Sony Ericsson handset.

We would like to inform you that we have forwarded your complaint to the concerned department and we assure you that we will surely get back to you with the best possible solution. We need your co-operation in this regard.