Sony Ericsson — Defective handset/Service centre mishandling

Hi,

I bought a Sony ericsson W595 on 22nd Jan 2009. Within 3 months i started experiencing problems with the keypad. Specifically the "0" was not working.I gave it to the nearest Sony service center at Borivali(W). However that turned out to be a wrong thing to do. My mobile phone was not serviced for atleast 20 days and finally when i went to collect my piece, I was given a blue coloured one(mine was grey/green). That shows the level of neglect. I reacted strongly to this. They somehow found my handset and repaired it within 20 minutes and gave it back to me.

To my dismay however the phone doesnt look the same. It has dents at various places. The keypad is not properly placed and the circuitary inside is slightly visible. Also i can feel the dislocation of the keypad while i type. I complained back immediately but they retorted saying that if a slider phone is opened, these things bound to happen.

My phone is not the same anymore. There are various problems happening after that. Phone suddenly gets switched off. Sometimes it cannot latch to signals.Now the space key is not working. Also when i slide open the mobile, the display is gone and is recovered only if i switch off/on again. I cant sms or type numbers. The phone is almost unusable and that too within less than a year.

This is a clear case of defective manufacturing and a subsequent mishandling. I plan to lodge a complaint against you in Cosumer Court under Consumer Protection Act, 1986.

IMEI No: [protected]
Complaint ID: SEO[protected]

Thanks
Shivani Sharma
[protected]