Sony Ericsson — Faulty Mobile

Dear sir,

05 Jan’2009: I have purchased a Sony Ericsson Mobile hand set W-595, IMEI No. [protected] for amount Rs. 14,500/- (Fourteen Thousand Five Hundred) on 05 Jan’2009 from “Sony Ericsson Experience Store, C/o Mansha Enterprises, 34-Old Cannaught Place, Dehradun (Uttarakhand) Phone No.[protected]” (Attached Case paid Bill No. 2346). The day I purchased the mobile, it hanged 03 (three) times when I was listening FM Radio. After that whenever I opened Media Player, the hand set got hanged. I contacted Show Room and told them about the problem, they told me to show this hand set to the Service Centre i.e. “ALLIED INFOTEL-SALORA, 28- A, Khurba, Near National Agencies, Dehradun(Uttrakhand) Mobile No. [protected]. The Service Centre updated Software after keeping set under observation for 02 days. But the problem could not be solved. I again contacted Service Centre & they again kept the set under observation for 03 more days & updated Software once again. But the problem could not be rectified and 3rd time I went with same problem to the above said service centre

19 Feb’2009: on dated: 19 Feb’2009 and they given me complaint ID No. SES09AIN10349 (Annexure-1) and after 6 days.

25 Feb’09: on dated: 25 Feb’09 (Anneure-1A) they returned my phone with another software updating.

The same story was repeated 4th times within a month. This was certainly frustrating I could not use my Mobile in this period properly. So, I again went to above said Service Centre,

03 March’2009:on dated:03 March’2009 and they kept my mobile once again with given Complaint ID No. SES09AIN10464 (Annexure-2),

19 March’2009: After so much harassment, I complained on dated:19 March’2009 to “Sony Ericsson Customer Care Cell’s Phone No.[protected]” and they given me a complaint ID No.SE[protected]

20 March’2009: and Ist time on 20 March’2009 I complained to Sony Ericsson’s official site (www.sonyericsson.com) and they given me Subject Case Reference No.[protected]Annexure-3 & 4),

29 March’2009: IInd time on 29 March’2009 to Sony Ericsson’s official site (www.sonyericsson.com) Annexure-5 & 6) and given me Subject Case No. 73274075, (

04 April’09: 04 April’09 (Annexure-7 & 8) and given me Subject case No.73294802.
But it is sorry to say that all the problems were same in Video & Audio Player, in addition, new problems of distortion in Video & Audio Player(( Ear piece and speaker voice quality is noisy), play in Slider much more & dust particles in lens cover of Camera, started and they also tempered the slider.

22 April’09: and finally IVth time on 22 April’09 (Annexure-9 & 10) and given Subject Case No. 73350546 they assured me through e-mail that my problem will be sorted out and asked me to submit Hand Set once again to the above said Service Centre. After their assurance I once again, submitted my Hand Set.
05.May’2009: on 05.05.2009 (Annexure-11) to the above said Service Centre and they given me Complaint ID No. SES09AIN10951 once again and he kept my mobile hand set for a month.

07 May’09: meanwhile, on May’09 I told my problems to Customer Care Cell and to sonyericsson.com once again (Annexure-12)but they said me to contact to the local area customer care person for your problem. I got the phone number [protected] of Mr. Sanjeev Saxena, local area customer care person from “Sony Ericsson Experience Store, C/o Mansha Enterprises, 34-Old Cannaught Place, Dehradun (Uttarakhand). But, who never picked his phone.

30 May’2009: on 30 May’09 the Service Centre returned my mobile hand set (Annexure-11A) with assurance that the Set is prefect, as they have changed the Mother Board once again and new IMEI No. [protected]. and they also said me that the Mobile slider problem will be sorted out later after calling you until use mobile care fully.

But it is very sorry to say that I am still facing the same problems my Mobile Hand Set still Hangs, Play in Slider part and often they clamps to each other and dust particles in lens cover of Camera, Distortion (Ear piece and speaker voice quality noisy) in Media Player still persists.

26 Oct’2009: on 26 Oct’2009 (Annexure-13) with all above problems; Hand Set Hang, Audio-Video Distortion, Slider Problem (for which they have already promised me) For this, I again went to above service center with all above problems; Hand Set Hang, Audio-Video Distortion, Slider Problem (for which they have already promised me on 30 May’2009 to call me later to shorting out the slider problem but they never call me) and the Play Back Failure. They kept my mobile hand set for 05 days and returned it back to me on dated

30 Oct’2009: on dated 30 Oct’2009(Annexure-13A) with an assurance that the slider part has been change and software also updated and right now the Hand Set is perfect. But on the same day when I was trying to pick some photographs and video clips of an important event, I found that the Mobile Camera quality has been worst and not work as it was. For this, I felt very upset own self and ashamed among all lower configured mobile hand sets of my friends. Not only this,

31 Oct’2009:, the next day morning of 31 Oct’2009 when a call ringing on my mobile hand set and I was trying to pick, its display has completely gone off for ever and not came back and then I again went to the above service centre. And then I again went to the above service centre.

03 Nov’2009: on 03 Nov’2009 (Annexure-14). The service centre said me that the Slider Cable has broken and its repair will take time and for others problem, you will have to change and adjust yourself with problem because once the mobile hand set repaired, its originality doesn’t come back and now I could not do more.

Sir, until the date phone has deposited to the above Service Centre but in between I have send a legal notice to all above 3 concern persons but they denied to compensate with new mobile hand set me.

Thanking you,

Dated: 21Jan’2010

Yours sincerely,

(Pawan Kumar Dutt)
143. Seyad Wala,
Dehradun-248 001,
(UTTRAKHAND),
Mobile No.[protected].
email: [protected]@gmail.com