Sony Ericsson C510 — Poor Product Poor Service

Sony Ericsson C510 — Poor Product Poor Service

U Uday Raj Anand from Delhi, Delhi

I bought a Sony Ericcson C510 from a Sony Ericcson showroom in Nehru Place, New Delhi on 1st May 2009. On 9th June the phone totally stopped working, and the shop directed me towards the service centre. After waiting 4 hours in queue I submitted my phone at service centre and was told to return in two days. I returned in two days but the phone was not ready. After four days I went back and got the phone back. I had lost all my data, and a lot of time as well. On 2nd July, again this phone has started giving trouble. Switching off automatically, not recognising SIM, hanging etc. The shop refuses to replace the phone or give me the contact of a senior company representative. The customer care number refuses to accept my complaint. I cannot be expected to pay 12, 000 rupees for a phone and make a trip every month for servicing a brand new phone. Furthermore, when I try to back up my data on the computer, the computer program hangs. Please Help. Was this information helpful? No (0) Yes (0)

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Comments

Pankaj Bhadola

from Chennai, Tamil Nadu

same problem i hv faced

Anil Haridasan

from Tellicherry, Kerala

Poor Service

I purchased a new sony ericsson C510 phone on 4th August '09 from Manglore, Karnataka and on the very next day i found that the Bluetooth was not working.I took the phone to the shop and they told me to go to the service centre.They told me thet the main board had complaints.I requested to replace the phone.Thay told me thet they should contact higher officials in charge and get thier permission.They wasted my whole day and at last they told that it would be only repaired and it will take 2 weeks to get my phone back.This is horrible for a customer like me who purchased a new phone of such a high cost.
How can a company like sony ericsson be so irresponsible??

Abhilash Chandran

from Chennai, Tamil Nadu

I bought my c510 on 12th April 2009. it started showing problems within one month... Navigationg key was not responding appropriately... Now after 5 months o[censored]sage the phone has started hanging and now its not even turning on... investing so much money out of a crunching purse might not be a big deal for a big company like Sony Ericson. But it does matter a lot people like us who expect the product to be at a great performance... Either SE should come up with apt service centres across chennai or even india like Nokia care... its really amazing why we need to go to a third party service vendor when there are many SE intakers in chennai.. The certificate held in their cabin never reflects the actual kind of service they provide. SE should take serious steps against this poorly affected customers. Please...

john

from Mumbai, Maharashtra

Same problem here too.