[Resolved]  Sony Ericsson — handset not working

Sony Ericsson — guarantee not accepted

Hi
MY brother purchased sony ericsson model no. K530i phone on 5-january-2008 for Rs.8350, whose EMI number is [protected] .This phone is not working properly and is right now in guarantee period, so I want the company to repair it urgently as I am facing problem due to it. I live in jaipur so i went to its serivice centre in jaipur i.e. Telesys 301, anand chamber, baba harishchand marg, jaipur on 30-august-2008. They refused to repair or replace the handset. Their explanation for this problem was just unexpectable.
I request the company people to please solve my problem urgently otherwise I will have to go to court . I dont want any difficulties for the company as I am a peace loving person and 100 % right at my place. Please do contact me .

Thanks.
Rajendra Prasad Yadav
Mobile Number - [protected]

They will never ever resolve your problem. My suggestion is please write to their global headquarters, your problem may get resolved then

Hi
I purchased a sony ericsson mobile (K 550i) in December 2007 from Meerut dealer (Teens Gallery Nai Sarak Meerut) & after 11 months it has got a problem like key pad is not working & the silver shading from camera went off, for this when I reached the service centre in Meerut people there directly said that these problems with handset are not covered under warranty provided by sony ericsson & they refused to repair or replace the handset. And I am not satisfied with the after sales service provided by the service center & the company, kindly do something either get my mobile repaired or get it replaced other wise I'll have to complaint further.
Regards
Vishesh Kuckreja
[protected]

I feel cheated by the kind of Service Sony Ericsson provides to its cellphone users.

I had bought a Sony handset K 790i(MEI [protected]) on 07th Sep '08 from Subhiksha, PVR Vikaspuri, New Delhi, India at Rs. 10495.
I started facing problems with this handset from December itself.
It switched off suddenly on its own and wasn't switching on.
I sent it for repair to the Sony Ericsson's Service Center :- Balaji Tele Services, Avtar Enclave, Paschim Vihar, New Delhi on 16th Dec '08.
The complaint Id was : SEO[protected]. They changed the MEI and returned it by 20th. But it again Auto-Switched off in few hours on the same day itself.
Then I again sent it for repair to the same center on 21st Dec(Complaint No. 10498).
They also reformatted the Sony Memory card and the IMEI was changed again and was returned on 07th Jan '09.
The new IMEI no. is [protected]. Recently they changed the battery saying that the faulty battery was the reason.

But the problem still persists (Auto-Switch off if kept in idle for couple of hours).

I am really pissed off with this problem. Its been over a month now and I have been to the Service Center numerous times and the problem is still not resolved.

I also had logged a call at the customer care (Ref. No. SE[protected] for a replacement. But no action was taken.

This has been the most pathetic experiences for me. I had been using Nokia handset for years and never faced any issues.

I have bought K 550 i mobile in September 2008, now the mobile is not detecting any of the network. No service centre person is able to find out the problem. Just I would like to know, is it such a major problem ? The behaviour of the dealer was not so supportive, instead he was arogant & ignorant. I bought the mobile in Bellary, but he is suggesting me to go to Hubli. I being a professional, can't go to Hubli which is 210 KMs away from here. So, Where should I contact & How my mobile can be get repaired?

Hi,
i purchased sony ericsson cell phone from jaipur and model is R306, last year 31st may, 2009.I used it properly 2 months only then after it became automatically switched off.i m from mathora and there is no service centre here, so what shoul i do??my no is [protected]

Its not happened only to you its still continuing with lots of people who ever had this problem and go to the service centre, in my case they have charged the minimum payment of QR/50 if repaired or not this was the minimum chare with them, and coming to the WARANTY they just repair minor problems and if its any major they return it saying its tampered my the user and there is no WARANTY for this. they just wait to chop people who come just finished one year(1YEAR) with there Mob as the Warranty is only for that much time so one they see the completed this period then the ball is with them in the court and its up to them to charge whatever the price they say and will not go much into it for repairing and easily say to change the motherboard so this will solve the entire problem of them where its already the cost of a new one .so now you can understand its nothing else then cheating and get rid of the Warranty and wash out the hands making the customer to suffer the loss and of course a profit for the service centre without bothering about the users problem which cost them so much. For the name there is customer service but this is only a Name sake but in real it’s not customer service but its a customer earners. So its very Important all the mobile users who had gone problems and suffered with their products should put all the hands to gather and go for a legal action with all the complains mention in here, that what I had to say
Thank You